1. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 1/40 Lesson 10b Physical Item Searches, continued

2. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 2/40 Please go to Full Screen mode now (Click your right mouse button, select “Full Screen” from the menu)

3. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 3/40 Quick Contents Searching for mis-shelved items……………66 Lost Item search ………………………….....2424 Claims Returned search………………..…..3636 Total slides: 40

4. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 4/40 Let’s continue learning about the kinds of physical searches that you can do

5. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 5/40 Sections of Lesson 10b This sub-lesson has three (3) sections: § 10.4 Searching for a Mis-shelved Item § 10.5 Lost Item Search § 10.6 Claims Returned Search Ok, let’s begin …

6. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 6/40 § 10.4 Searching for mis-shelved items

7. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 7/40 Searching for a mis-shelved item Occasionally you will need to look for an item that has been determined to be mis-shelved We are building upon what we learned in the last section in this regard To find the item, you should consider that the item was not deliberately placed out-of-order, but instead was mis-shelved by a relatively new student library assistant Thus, you need to imagine the possible places where it logically if incorrectly was shelved out-of-call number-order

8. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 8/40 Searching for a mis-shelved item (2/17) Let’s briefly look at a couple of examples, which should illustrate how to track down such an item To help your search, do a MountainLynx search by call number for each item, then print out the MountainLynx record sheets Knowing the author and title as well as the call number will give you more information to assist you in your search At times, the call number may be obscured but the title or author may clearly “stand out” on the spine of the item

9. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 9/40 Searching for a mis-shelved item (3/17) In the first example, we are looking for LC1099.3.B35 1994 First of all, make a MountainLynx printout and take it with you when you go into the stacks looking for the item From the printout illustrated on the next page, you can see that the title is Planning and Organizing for Multicultural Instruction, by Gwendolyn Baker

10. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 10/40 Searching for a mis-shelved item (4/17)

11. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 11/40 Searching for a mis-shelved item (5/17) This item was not found in the LC1090’s or even in the LC109’s Armed with the call number, title and author on the MountainLynx printout in hand, let’s look at other possibilities Maybe someone mis-shelved it in the LD1090’s? No, it isn’t there What about in the LB1090’s?

12. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 12/40 Searching for a mis-shelved item (6/17) Yes, here it is

13. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 13/40 Searching for a mis-shelved item (7/17) LC1099.3.B35 1994 was mistakenly shelved after LB1092.B75 2003 Presumably the shelver mistook it for an LB item Take the item to the Circulation Desk or to a supervisor to confirm it is not listed as “Lost” (Taken from an actual case from February 14, 2006)

14. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 14/40 Searching for a mis-shelved item (8/17) In the next example, we are looking for ND237.W353 A4 1992 The MountainLynx printout indicates that the item is an art book: Andy Warhol: Heaven and Hell are just One Breath Away! Late Paintings and Related Works 1984-1986

15. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 15/40 Searching for a mis-shelved item (9/17)

16. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 16/40 Searching for a mis-shelved item (10/17) Taking the printout, we look in the ND237’s on the ground floor, without luck Next we try the N237’s, the NA237’s, and the NB237’s, all without success What if the 237 was read as 2370?

17. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 17/40 Searching for a mis-shelved item (11/17) Success! We find that it was erroneously shelved in that vicinity

18. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 18/40 Searching for a mis-shelved item (12/17) Knowing that the item was a book about Andy Warhol helped, when scanning the titles and covers on the various shelves Take the item to the Circulation Desk or to a supervisor to confirm it is not listed as “Lost” (Taken from an actual case from February 14, 2006)

19. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 19/40 Searching for a mis-shelved item (13/17) Lastly, we want to find another art book, ND673.W4 D3 The MountainLynx printout indicates that we have two copies of the book by Martin Davies titled Rogier van der Weyden; an Essay with a Critical Catalogue of Paintings Assigned to him and to Roger Campin

20. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 20/40 Searching for a mis-shelved item (14/17)

21. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 21/40 Searching for a mis-shelved item (15/17) After much looking, we find this ND item in the NB’s

22. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 22/40 Searching for a mis-shelved item (16/17) Presumably, the shelver misread the call number and incorrectly placed it after NB653.V45 M66 1989, as though it were an NB item… …when in fact the true call number is ND673.W4 D3 Reading the call number correctly is obviously very important if we want to insure that each item is in its proper place

23. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 23/40 Searching for a mis-shelved item (17/17) When you are searching for an item that is not in its proper call number location, use your logical and intuitive powers to try to find it A mis-shelved item is often mis-shelved due either to a misreading of the call number (perceiving an “ND” as an “NB”) or to an organizational concept, even if incorrect (shelving an LB27.5 in the LB275’s) Applying our techniques of detection, we are able to find almost every single item that was misplaced

24. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 24/40 § 10.5 Lost Item Search

25. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 25/40 Lost Item Search After an item as been checked out and gone overdue for a long time, the Voyager system automatically assigns it a “Lost” status We perform a Lost Item Search to make sure that it is not currently in the stacks

26. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 26/40 Lost Item Search (2/11) After all, it is possible that the item was returned but not correctly discharged in Voyager, thus retaining a link to the patron who originally charged it out On the other hand, if the item is not found, the assumption is that the library user never returned it and thus remains responsible for fines or replacement costs A Lost Item Search procedure is essentially the same as a Missing Item Search, except that It is initiated by a Voyager report It is generally conducted by the Fines Officer, and Four searches are conducted, rather than three

27. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 27/40 Lost Item Search (3/11) The Lost item sheet contains essentially the same information as the Missing item sheet: Item identifying information, such as title, author, call number, and barcode number Patron identifying information, such as name and ID number However, it is generated in a different manner than a Missing item Rather than being initiated by Missing Item Search Request, it is printed automatically by the Voyager system when the overdue status has reached a certain length of time

28. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 28/40 Lost Item Search (4/11) Let’s look at an example The Children’s book Brown Bird Singing has been charged out by Cicely Cyborg It has gone overdue so long that the Voyager system has classed it as “lost” If you did an item search for the item, you would get this screen Click on the Patron icon

29. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 29/40 Lost Item Search (5/11) Here we can see that the “Charged To” window indicates that Cicely has the book charged out Cicely maintains that she returned the book a long time ago Yet the item is still linked to her patron record Did we incorrectly discharge the item? Or has it not yet really been returned by the patron? We need to check the stacks

30. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 30/40 Lost Item Search (6/11) When the item is classified as lost, Voyager will generate a “Lost” print out, which will look something like this Normally, the Lost sheet will list, near the bottom of the sheet, the Patron SSN and Patron Name

31. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 31/40 Lost Item Search (7/11) A staff member may give you such a sheet to perform a Lost Item Search Sign out as usual to do a Lost Item Search Look carefully at the call number on the sheet This one is 813 W9116 Check the location This item belongs to the Children’s Collection on the ground floor

32. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 32/40 Lost Item Search (8/11) On the ground floor, use the range marker to find the range where the item should be located Our call number is 813 W9116… So it should be found within this range, if it truly has been returned by the patron

33. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 33/40 Lost Item Search (9/11) Visually scan the call numbers to find the general area where the book should be Also search by title, since some books will have the title but not the call number visible on the spine

34. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 34/40 Lost Item Search (10/11) This book is the item positioned on the shelf directly before what should be the call number of the item you want And this one is after Yet, the book you want is not here or on the shelves near it

35. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 35/40 Lost Item Search (11/11) Look in the shelves in the vicinity, using your skills of detection If you find a book with the call number, check the barcode number to ascertain that you found the right copy Mark down on the Lost sheet “FOS” or “NOS” to indicate whether you found it on the shelf or not Return the sheet, and the book if you found it, to Bobby or whichever staff member asked you to search

36. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 36/40 § 10.6 Claims Returned Search

37. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 37/40 Claims Returned search Occasionally, a patron will insist that s/he DID return a lost item Through staff input, Voyager will generate a Claims Returned sheet, such as this If a staff member asks you to search for such an item, review the relevant information before conducting a typical search

38. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 38/40 Claims Returned search (2/2) If the item is found in the stacks, our inclination will be to assume that it was improperly discharged and thus to “forgive” the fine If it is not found after a series of searches, the patron will be held responsible for the lost item and will have to pay appropriate replacement costs

39. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 39/40 Recap and a look ahead You have now been introduced to the basics of conducting a physical item search In Lesson 11, you will learn how to reconfigure the stacks through shifts and transfers

40. Revised TH 2013-05-30 11:23 EST Created WE 2004-10-27 Lesson 10b. Physical Item Searches / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 40/40 Response to Lesson 10 Thank you for your participation in experiencing lesson 10 Please access the online response form to report on your learning experienceonline response form When you have submitted your responses to Lesson 10, report to a staff supervisor to do Task Performance 7