1. Slide 1 Change Management Change is a process …. Where are you today Where you want to be Process of change Time

2. Slide 2 A Tool for assessing level of Change Readiness & Managing Change ADKAR Model © 2006 Prosci Individual / Departmental level

3. Slide 3 ADKAR consists of five phases that occur when change impacts us: 1. Awareness of the need for change (why). 2. Desire to support and participate in the change (our choice). 3. Knowledge about how to change (the learning process). 4. Ability to implement the change (turning knowledge into action). 5. Reinforcement to sustain the change (celebrating success).

4. Slide 4 Awareness of the need for change. The nature of the change. Why is the change happening? What is the risk of not changing? The ADKAR Model

5. Slide 5 Make a compelling case for Change & Risks of not changing - Supported by reports, data, facts Q. Are you certain that most (if not all) critical stakeholders see – and feel - a compelling need to change? A ‘stakeholder’ is anyone who may be impacted by the effort and/or anyone who can impact the success of the effort.

6. Slide 6 The ADKAR Model Desire to support the change. Personal motivation to support the change. Organizational drivers to support the change.

7. Slide 7 Knowledge on how to change. Understanding how to change. The details of what to do. Training The ADKAR Model

8. Slide 8 Ability to implement new skills. Demonstrated ability to implement the change. The ADKAR Model

9. Slide 9 Reinforcement to sustain the change. Recognition, rewards, incentives, realized benefits. The ADKAR Model

10. Slide 10 Piyush Gupta e-Governance is a journey, Not an end in itself “ There are no uninteresting things, There are only uninterested people"