1. Leading Transformation Building the healthcare delivery system of tomorrow... today Chang Gung University Spring 2015 University of Michigan

2. Copyright 2015 by Dr. Minston Chao. All rights reserved. University of Michigan Ann Arbor 2 Found in 1817 44,000 students with a faculty of 6,800 and more than 425,000 alumni 600+ degree programs offered by 19 colleges and schools Annual budget (2014): $6.4 billion (including U-M Health System, which is $2.79 billion) Research expenditures : $1.32 billion – more than any public university in the U.S. Ranked as the 15th top university in the world according to the Times Higher Education World Reputation Rankings (2014)

3. Copyright 2015 by Dr. Minston Chao. All rights reserved. University Of Michigan Health System 3 Facilities: 3 hospitals, 6 specialty centers, 120+ clinical locations/offices Total beds: 984 Total employees: 22,754 Faculty physicians: 3,261 Nurses: 4,604 House Officers (residents): 1,171 Inpatient discharges (2014): 45,429 Outpatient visits (2014): 1.97M Emergency Room: 87,057 visits (2014) Operating expenses: $2.3 B Medical students: 692 Research expenditures: $453M Ranked the 10th best medical school in the U.S. (2015) by US News & World Report Ranked the 17th best hospital in U.S. (2015)

4. Copyright 2015 by Dr. Minston Chao. All rights reserved. Top 1 Health Management Program 4 University of Michigan’s Department of Health Management & Policy ranking 1st in the U.S. by U.S News & World Report(2014-2015) University of Michigan School of Public Health

5. Copyright 2015 by Dr. Minston Chao. All rights reserved. 7 Training Topics 5 Long-term Care Financing and Delivery Managing People in Health Organization Lean Management System for Healthcare Performance of Health Organization Health Services System in the U.S. Use of Health Informatics for Management and Quality Improvement Strategic Leadership in Healthcare Management 1 2 3 4 5 6 7

6. Copyright 2015 by Dr. Minston Chao. All rights reserved. Visit 6 Health Care Organizations 6 University of Michigan Hospital Quality System Cook County Hospital (Chicago) Rush University Medical Center (Chicago) University Of Michigan Hospital University of Michigan Children’s and Women’s Hospital Chelsea Retirement Community

7. Copyright 2015 by Dr. Minston Chao. All rights reserved. 2015 Summer Program at Ann Arbor 7 Day 1 (Fri) Day 2 (Sat) Day 3 (Sun) Day 4 (Mon) Day 5 (Tues) Day 6 (Wed) AMAM Rest & attending the Ann Arbor Art Fair Outlets Shopping Health Services System in the U.S. Performance of Health Organization Managing People in Health Organization PMPM Arriving in Ann Arbor Program Orientation Michigan Campus Tour Outlets Shopping Visit U of Michigan Children’s & Women’s Hospitals Visit U of Michigan Hospital Lean Management System for Healthcare Long-term Care Financing and Delivery Welcoming Reception Program Outline: Week One

8. Copyright 2015 by Dr. Minston Chao. All rights reserved. 2015 Summer Program at Ann Arbor 8 Day 7 (Thru) Day 8 (Fri) Day 9 (Sat) Day 10 (Sun) Day 11 (Mon) Day 12 (Tues) Day 13 (Wed) AMAM Travel from Ann Arbor to Chicago Visit Rush University Medical Center Tour & Shopping in Chicago Sightseeing in Chicago Visit Quality System at U of Michigan Hospital Strategic Leadership in Healthcare Management Leaving Ann Arbor PMPM Rest in Chicago Visit Cook County Hospital Tour & Shopping in Chicago Travel from Chicago to Ann Arbor Visit Chelsea Retirement Community Use of Health Informatics for Management and Quality Improvement Farewell Party Program Outline: Week Two

9. Copyright 2015 by Dr. Minston Chao. All rights reserved. University of Michigan Hospital 9 University Hospital is the Health System's hospital for adult patients. The 11-story, 550-bed hospital first opened its doors in 1986. Today, 70 percent of University Hospital's patients are admitted from communities or regional hospitals outside the Ann Arbor area. In its 1,796,262 square feet, the hospital houses diagnostic equipment, clinical laboratories, operating rooms and inpatient and intensive care units.

10. Copyright 2015 by Dr. Minston Chao. All rights reserved. C.S. Mott Children’s Hospital 10 In December 2011, the new 12-story C.S. Mott Children’s Hospital opened, enabling us to better fulfill our commitment to providing newborns, children and pregnant women with the best health care possible. In addition to providing safe, effective and progressive care for women and children, the new C.S. Mott Children’s Hospital has been designed to provide a new and larger home for a pediatric specialty services – many of which are not offered on this scale anywhere else in Michigan such as the pediatric liver transplant program, the Level I Pediatric Trauma Program, the Pediatric and Adolescent Home Ventilator Program, Fetal Diagnostic and Treatment Center, Craniofacial Anomalies Program, and our internationally renowned Michigan Congenital Heart Center. Our new hospital will help us continue to evolve, transform and drive the future of children’s medicine and pregnancy and childbirth care. All to deliver the best in patient and family-centered care for you and your family. Better facilities for our patients includes:

11. Copyright 2015 by Dr. Minston Chao. All rights reserved. Cook County Hospital 11 John H. Stroger, Jr. Hospital of Cook County is a teaching hospital with 464 beds that provides primary, specialty and tertiary healthcare services. The hospital has a staff of more than 300 attending physicians along with more than 400 medical residents and fellows. The Trauma Center is one of the most respected in the nation. The hospital’s adult emergency room treats over 110,000 patients annually. While the Pediatrics emergency room treats 45,000 children and adolescents each year with a no wait policy.

12. Copyright 2015 by Dr. Minston Chao. All rights reserved. Rush University Medical Center 12 Rush University Medical Center is a not-for-profit, 664-bed academic medical center in Chicago. It is nationally and internationally known for many specialties of care, areas of research and its new medical hospital building, the Tower. Specialists in cardiology, lung cancer, heartburn, the spine and back, and orthopedics and sports medicine

13. Copyright 2015 by Dr. Minston Chao. All rights reserved. Chelsea Retirement Community 13 Established in 1906, the United Methodist Retirement Communities (UMRC) is an integrated long-term care provider. Across six locations, UMRC offers independent living, assisted living, short term medical and rehabilitative care, and memory loss and dementia care. In 2013, UMRC cared for 1,029 residents and served an additional 343 residents at its affiliated facilities. UMRC is internationally known for its innovations in long-term care, particularly dementia care. In 2015, UMRC was included among the best nursing homes with a five-star rating by the U.S. News & World Report based on health inspections, nurse staffing, and medical quality of care.

14. Copyright 2015 by Dr. Minston Chao. All rights reserved. 14 Prof. John Griffith lectured on organizational performance.

15. Copyright 2015 by Dr. Minston Chao. All rights reserved. 15 Prof. Glenn Fosdick discussed leadership

16. Copyright 2015 by Dr. Minston Chao. All rights reserved. 16 Jack Billi spoke on lean management at University of Michigan Health System.

17. Copyright 2015 by Dr. Minston Chao. All rights reserved. Chicago skyline 17

18. Copyright 2015 by Dr. Minston Chao. All rights reserved. Program Date 18 10 五 10 五 11 六 11 六 12 日 12 日 13 一 13 一 14 二 14 二 15 三 15 三 16 四 16 四 17 五 17 五 18 六 18 六 19 日 19 日 20 一 20 一 21 二 21 二 22 三 22 三 23 四 23 四 赴美日赴美日 抵台日抵台日 離美日離美日

19. Copyright 2015 by Dr. Minston Chao. All rights reserved. Program Fee 19 35 Credits hours Tuition Accommodations Bus Transportation Meals Air Ticket Taipei-Tokyo-Detroit

20. Contact Information Name ：醫管系趙銘崇 Email ： minston@mail.cgu.edu.tw Phone ： 03-211-8800 # 5661 Cell ： 0917-336-886 Name ：醫管系在職專班秘書江淑華 Email ： flower@mail.cgu.edu.tw Phone ： 03-211-8800 # 3252