Presentation on theme: "Functionality changes from V3 to V4"— Presentation transcript:
1 Functionality changes from V3 to V4 MICROS - FIDELIOOpera Hotel EditionFunctionality changes from V3 to V4
2 Welcome to Version 4This presentation will take you through the new features available in Version 4 of Opera. This will get you ready for your upcoming upgrade.
3 Opera PMS – what‘s new? Profiles Reservations Rate Query Rates Advanced RelationshipsNew buttons in the Profile OptionsRate QueryPrimary Relationships populationTurnaway, now with country and postal codeLOVs now with multiselectAverage / Total / First Night Rate displayReservationsSource Main Group now availableHyperlink on room type and room in RSEDITNew options in Add On ScreenProfile selection in Multiple Payment ScreenMultiple CRS numbersGuest message screen enhancedLocators available for checked out guestsReservationsColours – Reservation, VIP or MarketNew Reservation Type configuration optionsRoom move – parameter setting for default return statusCustom ReferenceGlobal AlertsRatesRates per person – Added value settingRate details splitRate code routingHousekeepingFacility Management screen enhancedTurndown FunctionalityEnhanced expanded view
4 Opera PMS – what‘s new? Quick keys and Miscellaneous Cashiering Room planDashboardWakeup callsFloor planTrack ItLogbookCashieringPrivilegesPre and post Stay chargingAuto post to No Show ReservationsPost charges to Cancels and no showsAuto Checkout to ARShift drop negative Amount ParameterNumber of copies per receipt typeOpen folioRouting by percentageCredit card rebate validationScheduled CheckoutMoved phone Details OptionEarly departure handling with calculationrulesMulti user cashier loginCompulsory Check numberAutomated No Show PostingScheduled Credit Card Authorisation
5 Opera PMS – what‘s new? A/R & Finance Reporting Configuration General Finance ChargesAuto Assign AR numbersAR postings in cashier journalSearch by credit Card in Journal and HistoryEnd of month reminder CycleReportingReport configurationShift Report configurationReport SchedulerNumber of copies fixConfigurationUser configurationPassword validationPassword lockoutGeneralTrace file generationLogin PageSupervisor Password Change
6 Profiles - Relationships Realtionships now made easier with the possibility to remove Advanced Relationship handling
7 Rate QueryPrimary Relationships population – each time a profile that is attached to a company or agent is selected the company/agent name will populate automatically.The negotiated rates that are attached to all linked Profiles will be displayed on the Rate GridMultiselect LOVsTurnaway now also allows the entry of country and postal code
8 Rate QueryIf the average rate button is ticked the rate grid will show the total rate/no of nightsIn the case of rate change this will show you the rate for the first night onlyThe total rate will show the rate X no of nights
9 ReservationsSource Codes can now be selected via the Source Group – as known earlier with the Market Code and Market GroupNew Hyperlink on room type and room in Reservation Screen, that takes you directly to the configuration detailsMultiple CRS/GDS numbers can now be entered on a single reservation with the added possiblity to search for all CRS/GDS numbers of a single reservation
10 Reservations – Add On Options New options on the add on screen
12 Reservations - Messages Enhanced guest message screen to facilitate message entry and view
13 Reservations - Locators Locators now available for checked out guests
14 New options on reservation type configuration Reservation TypesNew options on reservation type configuration
15 Reservation ColorsIt is now possible to define what the colour of a certain reservation should representIf Market Code is selected, the colour will be entered on the Market Code level as known today, if VIP Level is selected an additional colour option will appear in the VIP code configuration. If Reservation is selected; the option to configure free format codes appears in Configuration -> Reservation -> CodesWhen choosing Reservation in the parameter setting, the codes are configured as below and can be completely hotel specific
16 Reservation ColorsIf reservation colours are selected, the colour may be added on the reservation screenThe colour appears both in the Arrival search screen, in the Room Plan and in the Telephone Operator screen
17 Reservations – Global Alerts Hints from Fidelio V6The new functionality of Global Alerts offers the possibility to generate Alerts for all reservations that contain a certain code – like in this example, where every reservation with a LH or SK membership attached will receive an Alert for free access to the executive lounge.
18 Reservations – Custom Reference Custom Reference – this new option allows you to freely define a search value that can be added in the Custom Ref field on the reservation screen.You may then search for the value in the Advanced option of the Reservation Search screenThe Custom Reference field also appears on the Rooming List screen, so values can be added directly when entering the names of a group
19 Rates – Value Added Rates If this new parameter is switched on, the rates can be configured as added amounts per person in the Rate CodeThe Split button allows you to split an existing Rate Detail in two (3) parts
20 Rates – Rate Code Routing On the more fields tab Opera now offers the ability to set a routing for the rate code. The user will be prompted to apply the routing if the rate code is used on a reservation.
21 Housekeeping – Task Assignment Simplified Task assignment screenThis screen is only shown if the advanced button is used
22 Housekeeping – Task Assignment More coloursNo of roomsNo of credits showing
23 Housekeeping – Facility Management Facility Management screen has been refreshed to look similar to the rest of the Opera screensNew overview screen of the total number of tasks per room type
24 Housekeeping - Turndown Turndown now exists as a separate functionality, rather than as part of the tasks when issuing task sheets. Each room number that is eligible for turndown must be ticked in the room number configuration screen, and the accurate number of credits set upFor full flexibility, turndown can be added or removed on each reservation
25 Housekeeping - Turndown Turndown now has its own menu option in the Housekeeping Management sectionTo print a task sheet for turn down, simply click on Report and select the number of attendants and the maximum number of credits
26 Detailed Availability Quick Keys – Room PlanThe Advance button will give the detailed availabilityComponent rooms can now be seen, rooms that are included in the suites are shown with indentDetailed AvailabilityRoom Plan Ctrl+F3
28 Quick Keys – Wake Up Calls New and refreshed wake up call screen, showing statuses and clock
29 Quick Keys – Floor Plan Floor Plan Shift + F5 Enhanced floor plan with user friendly icons and easy configurationFloor Plan Shift + F5
30 Track It Track It Dashboard The new functionality Track It allows the hotel to keep track of luggage, lost items and maintain cars for valets.The ticket numbers can be entered, linked to specific reservations and monitored with statuses like „Delivered to Room“ or „Located in Luggage room in West Wing“Additionally, different Track It entries can be configured to automatically create traces – and of course, all Track It items show with lamps on the Reservation screen
31 Log BookThe Log Book is here – now all inter-departmental communication and handover can be handled in Opera.
32 Cashiering – Pre & Post Charges Pre and Post Charges are parameter driven and can be used separately or together – for both of them Rules must be configuredThe Rules define the limitations to which reservations can have chargesThese Rules will override any other action
33 Cashiering – Pre & Post Charges The Privileges of each reservation will adapt the settings of the Rules, however it is always possible to remove these privileges for specific reservations if needed.Even if Privileges are granted to a reservation, if the reservation does not comply with the Rules, no charges can be madePre Charges can be done as far in advance as configured in the RulesPost Charges can only be done on the day of departure – if Open Folio is not used
34 Cashiering – Open Folio Open Folio works in conjunction with Post Charges – this allows you to check out a guest with an open balance.The Post Charges will be allowed for as long as configured in the RulesThe Open Folio can remain in house for as long as desiredPossibility to search for Open Folios only in the Advanced tab of the Billing Search screenEnhanced PX functionality from Fidelio V6
35 Cashiering – Scheduled Check Out This new functionality allows guests to be scheduled for check out at a given time, the new check out processor in the Opera Utilities will process these guests to status Checked Out (with a 15 min interval)Upon check out a prompt will appear and you can choose to schedule the guest for check outThe balance of the guest folio must be zero in order to be checked out automatically
36 Cashiering – Cheque Number Cheque number can now be made mandatory for certain transaction codes, this is done by ticking the box Check No. Mandatory on the actual transaction codePrompt will be returned if cheque number is omitted.
37 CashieringNow Opera offers the ability to allow negative cash drop by switching off the parameter for positive cashier dropTo accommodate a natural work flow, the Disable / Enable Phone button has been moved to a tick box in the Print Folio screen
38 Cashiering – Credit Card Rebate With functionality Credit Card Rebate Validation switched on, any rebate posting done in a credit card transaction code will be validated against the total debit of the bill.Reference field also becomes mandatory when negative payments are posted, as with negative postings today
39 Cashiering – Routing Limits % Routing limits now also have the percentage option available
40 Cashiering – Shared Cashiers Floating Cashiers now available in Opera – any user that does not have a cashier attached is able to login to any cashier that is configured as shared.
41 A/R – Finance ChargesAR Finance Charges allows you to set up a fixed amount to be charged on top of each invoice on a given day of the monthIn the AR account type set up, the additional fields will display, allowing you to define the amount or percentage that should be posted. The amount will be posted in the transaction code defined in the parameter setting in the AR parameter group
42 A/R – Automatic A/R Numbers With the new functionality switched on, whenever a check out is made to City Ledger, Opera will now offer to create the A/R account automatically
43 A/R – Postings in Journal Postings made in an A/R account now also show in the cashier journal screenNow Opera has the ability to search for credit card number in the journal screen
45 Reports – Shift Reports You can now create your shift reports in a few clicks:Setup Report setupShift reportsCreate the report name and click ok and the screen below appearsIn this screen you have a list of all the reports, to add a report to your shift reports; mark them and press add to they move from left to right
46 Reports SchedulerReport Scheduler – you can set a time or day when you want certain reports to automatically be print, filed or sent via
47 Configuration New user configuration screen A user can be locked out if he enters the wrong password more than 3 timesPossibility to define which applications a user can accessThe password should not be less than 6 figures and it should be a mixture of letters and numbers