1. Exploring the Canadian experience
Dave Adamson Deputy Chief Information Officer Treasury Board of Canada Secretariat
Paul Wagner
Senior Director General, Innovation and Chief Information Officer Library and Archives Canada

2. Moving Toward 2020 - Modernizing IM in the GC -
Dave Adamson (TBS) and Paul Wagner (LAC)
Information: the Currency of the Digital Economy Conference
National Archives of Australia
May 29, 2014

3. Where We Were
By the mid-2000s there was a recognition in the Government of Canada (GC) that:
The piecemeal approach to solving GC information management (IM) problems were largely ineffective.
One coherent, explicit and broadly supported IM capability was needed: a formal IM Program for IM Outcomes.
“Problems with IM interfere with the ability of the Government of Canada to meet the needs of Canadians.”
IM in the Government of Canada: The Vision, 2006
“…information is treated as the waste by-product of the Public Service rather than being treated as a key asset.”
Ian Wilson, Librarian & Archivist of Canada, September 2003

4. Development of the IM Vision
2005 – We began a comprehensive project to define an enterprise vision for IM in the GC.
2007 – Policy on IM issued
2007 – GC Enterprise IM Framework
2008 – GC IM Strategy and Vision
In the Government of Canada, information is safeguarded as a public trust and managed as a strategic asset to maximize its value in the service of Canadians.

5. Key Achievements
Directive on Recordkeeping
Policy on Information Management
GCDOCS Production Launch
Guideline on IM Basics
Launch Open Data Portal
data.gc.ca Pilot Launch
GCDOCS EPMO
GCPEDIA
Standard on EDRMS
Standard on Management
GC IM Strategy Launched
Open Government Action Plan
Digital Office
2007
2008
2009
2010
2011
2012
2013
2014/2015
Standard on Geospatial Data
GC IM Integrated Learning Strategy
Standard on Metadata
GC Web Search
Directive on IM Roles and Responsibilities
Launch of canada.ca
Standard on Competencies for the Federal IM Community
GCDOCS Pilot Launched
RK Assessment Tool
Cluster hosted GCDOCS environment created
Online IM Course Launched
Profile of GC IM Services

6. Directive on Recordkeeping
The Directive on Recordkeeping was issued on June 1, 2009.
Organisations must be compliant by March 31, 2015.
Moves focus to the management information resources of business value.
The Directive on Recordkeeping is foundational to the efficient and effective implementation of other IM initiatives in the GC.

7. GCDOCS
GCDOCS is the Government of Canada’s Electronic Document and Record Management (EDRM) solution.
The GCDOCS program will provide standardized EDRM services to GC organizations, including the implementation of a common configuration across the government.
Open
Open Government
Paperless Office
Recordkeeping
Mobile Office
The future is 100% digital

8. Open Government Action Plan
Open Government is about greater openness and accountability, strengthening democracy and driving innovation and economic opportunities for all Canadians.
3 Pillars
Open Information
Open Data
Open Dialogue
2 Foundational Commitments
Open Government Directive
Open Government Licence

9. Driving and Managing Change
The current IM Vision has brought about major changes in the way the Government of Canada manages information.
Information viewed as a strategic asset and key enabler for departments to meet their program and service obligations.
Increased awareness of responsibilities and accountabilities for IM throughout all levels of the public service.
However, changes in the IM/IT environment create new opportunities to drive IM forward:
Blueprint 2020: a Vision for a World Class Public Service
Momentum of the global Open Government movement;
Creation of Shared Services Canada;
Launch of GC Back Office Modernization Initiative;
Implementation of the Transformation Initiative.

10. Defining Today Where We’ll Be in 2020
The time is right for a renewed IM Vision to enable the GC to continue to innovate and meet the governance and service challenges of today and tomorrow.
The breadth and scope of IM achievements over the past few years have inspired a new perspective on what IM in the GC could and should look like in the future.
Launch of Destination 2020, the action plan in response to Blueprint 2020, emphasises transforming the way public servants work.
On-going consultations for the development of Canada’s Open Government Action Plan 2.0 highlight what Canadians expect of the government.
The renewed GC IM Vision will be:
Guided by solid IM principles;
Reflective of current realities and future directions;
Robust, practical , and innovative and reflect an enterprise view; and
Able to drive the necessary culture changes to take us where we want to go.
A renewed IM Strategy will be the roadmap to make the vision real.
is a renewal year for IM in the GC

11. Technological Realities
The Government of Canada requires a Public Service that is highly connected, with technology integrated seamlessly in the daily life of public servants.
Mobile devices
Social media
Cloud computing
Static IT
Approaches
Agile IM/IT Approaches
From 2005 to 2020, the digital universe will grow by a factor of 300, from 130 exabytes to 40,000 exabytes, or 40 trillion gigabytes (more than 5,200 gigabytes for every man, woman, and child).*
* IDC: The Digital Universe in 2020: Big Data, Bigger Digital Shadows and Biggest Growth in the Far East, December 2012

12. Expectations About Services
Canadians expect effective and efficient government services which must be supported by strong IM practices.
Integrated multi-channel services
Seamless access
Simple
e-service options
Secure account management
Paper as Default Medium
Digital as the Only Medium

13. Expectations About Openness
Canadians expect an open and transparent Government that promotes and facilitates information sharing while managing and protecting their information.
GC and other orders of government
GC and business, and organisations
GC and citizens
Information Open by Exception
Information Open by Default

14. Expectations About Collaboration
A modernized public service draws on a wide range of data and information to develop evidence-based ideas, analysis and advice.
Employee to employee
Department to department
GC to other order of government, business, and organisations
Information as a Key Organisational Asset
Information as a Key Enterprise Asset

15. Bringing Together the Principles IM
Information as a Key Enterprise Asset
Agile IM/IT Approaches
Digital as the Only Medium
Open by Default Information

16. Foundations for Achieving the New Vision
A culture in which the value, use, and sharing of information is recognised in achieving operational and strategic success.
Transformed IM Culture
Consolidated and re-engineered standardized solutions across GC to increase efficiency and reduce costs of government operations.
Enterprise IM Solutions
IM Policy Architecture
Policy direction to departments on the requirements for managing all information resources regardless of format.

17. Renewed Vision for IM Renewed IM Vision for the Government of Canada
Strong IM Principles
Solid IM Foundation

18. Risks of Inaction Credibility of Government and Public Confidence
GC Decisions and Operations
Information-Related
Costs
Inability to access or re-use key information resources.
Inability to provide adequate evidence to defend the Crown in claims, disputes, and litigation.
Loss of essential records to support/document policy, program, or business decisions.
Inability to provide correct and relevant information to Canadians, service providers, and/or clients.
Loss of confidence due to inadequate steps taken to protect personal information of employees and Canadians.
Incomplete preservation of information of enduring or historical value.
Inability to meet program delivery, legislated, and accountability requirements.
Inability to protect or control records (theft / loss / inadvertent destruction of client / program information).
Increased time wasted attempting to find or share information - loss in GC employee productivity.
Legacy records clean-up/storage (paper mountain).
Inability to deal with increased litigation and audit requirements.
Immense duplication of investment in creation/delivery of information.
Inability to innovate or conduct research.
Loss of investment that went into the creation of information products.

19. Focusing Action Renewing the GC IM Vision
Actively engaging the IM /IT Community and broader GC in the development of a new GC IM Strategy and Vision for 2020.
Transforming IM Culture
Capacity building and skills development within the GC to fundamentally change the way employees view GC information.
Implementing IM Enterprise Solutions
Implementing consistent and standardized approaches for EDRMS, correspondence management, and web search.
Reconstructing the IM Policy Architecture
Implementing a new policy architecture that focuses on managing and sharing of information and ensuring that information resources in all formats are managed strategically.

20. Library and Archives Context
Mandate is enshrined in legislation -
Library & Archives
Act
Ensure the documentary heritage of Canada is preserved
Be the source of enduring knowledge accessible to all
Facilitate cooperation among Library and Archive communities
Serve as the continuing memory of the government of Canada
240+ linear km of government and private textual records - 3 million architectural drawings - 30 million photos - 90,000 films ,000 works of art -
20 million books published in various languages
$96M Annual Budget Employees

21. Government-wide Information Management Policy Framework

22. Delivering Value Access-based Business Model
Call
Click
Consult
Government Records - Value Stream(s)
Web Archive - Value Stream(s)
Published Material - Value Stream(s)
Other - Value Stream(s)
Value Creation
Service Delivery
Clients

23. Services to Government of Canada
Legal Deposit:
acquisition, preservation and accessibility of all GC publications
Records Management:
disposition authorizations and preservation of government records of enduring value
Recordkeeping Advice:
training, RK Portal, RK tools, guidelines, procedures
Web Archiving:
harvest of GC websites for preservation and access
Risk Management of Documentary Heritage:
monitoring, advice and strategies to address records at risk

24. Digital Strategy: A Digital Curation Model
LAC recognized
as a Trusted Digital
Repository
1 Digital Curation for Science, Digital Libraries, and Individuals, Neil Beagrie, JISC/British Library Partnership Manager, The International Journal of Digital Curation, Issue 1, Volume 1 | Autumn 2006