1. Danebury Avenue/PPI Group Patient Survey Results

15. Homo-therapy? Acupunture Radio New number such as (020) or (0800) Patients to be seen in emergency if patients wants to be seen urgently Doctors dedicated to urgent patients only Paediatric Specialist Nearby easy accessible pharmacist Place to nurse baby Clock Water Dispenser Magazines Information about other services Physio All is adequate Q24. Please write down 3 other services you would like to see the surgery provide.

16. Danebury Avenue/PPI Group Patient Survey Results Good Physiotherapy with a proper effective appointment system Alcohol and Drug Counselling Weekend cover NONE A clock Background music Water cooler Magazines or papers Good customer service by all reception staff Sticking to appointment times – on time Moor information when you phone about opening times House calls, sometimes Q24 cont’d…. Please write down 3 other services you would like to see the surgery provide.

17. Danebury Avenue/PPI Group Patient Survey Results Doctors are rushing due to amount of patients The contact number is very expensive The waiting time to be seen by doctor The waiting time for Dr Browning is too much Doctors dedicated to urgent patients only Waiting time is quite long especially when you have a baby It takes up to 2-3 days to get an appointment sometimes Getting appointment with certain doctors is extremely difficult New and clean toys and books for play area 48hrs script wait System for appointments – a lottery! Information feedback on tests, blood and others Q25. Please write down 3 main things the surgery does not do well.

18. Danebury Avenue/PPI Group Patient Survey Results Timekeeping Trying to get to see a doctor Making an appointment with the doctor you want Not impressed with new LED screen (people knowing my name) Keeping chairs in waiting room clean (antibacterial) Being polite to patients and being friendly (reception) Patients should see preferred doctor Information about delay – how long it may be Chance to rebook appointment When is an emergency More reading books, magazines for adults GP’s don’t see, to give enough attention every time to patients Q25 cont’d…... Please write down 3 main things the surgery does not do well.

19. Danebury Avenue/PPI Group Patient Survey Results Smile Good treatment provided when seen Friendly receptionists Conducive waiting place The receptionists are very helpful Referrals Booking appointments Welcoming receptionists Friendly receptionists except for one Very cheerful, warm, welcoming receptionists Dr Ilves, excellent GP Welcoming Referrals on to hospitals and consultants Reliable staff – not too many changes Very pleasant Q26. Please write down 3 main things the surgery does well

20. Danebury Avenue/PPI Group Patient Survey Results Doctors, nurses, reception manner and service Nice polite receptionists Doctors listen to patients when seen New number change – very happy Good access to see GP, (time –wise) Good GP’s, good reception staff Good stuff!! Female GPs are more empathetic and helpful than male, unfortunately Information screens, helpful receptionists. Q26 cont’d….. Please write down 3 main things the surgery does well