1. Teamwork, Collaboration, and Conflict Resolution
SOC/110:
Work Shop 2: Team Building Process & Strategies
Teamwork, Collaboration, and Conflict Resolution
Joseph Lewis Aguirre

2. WS2: TEAMBUILDING PROCESSES AND STRATEGIES
EXPERT ADVICE
Identify individual strengths and weaknesses as they relate to teams and team roles.
Examine the impact of leadership roles on team processes.
Examine behaviors, including trust building, conducive to effective teams.
Identify relevant team objectives and goals as they relate to team productivity.
Develop effective team agreements.      

3. Strengths - Weaknesses: Orientation
EXPERT ADVICE
1) Task orientation
a) Focus on work at hand
b) Focus on who does what
2) Relationship orientation
a) Focus on making sure everyone is comfortable
b) Focus on mood, meeting processes
c) Focus on shared concerns
3) Information orientation
a) Focus on knowledge, facts and statistics
b) Focus on research

4. Strengths - Weaknesses: Orientation
EXPERT ADVICE
4) Implementation orientation
a) Focus on decision making
b) Focus on doing the job and having fun
b. All styles used to an extreme may be a strength or a weakness.
c. Team members need to know their strengths and their weaknesses in order to be an asset to a team.

5. Strengths - Weaknesses: Leadership Roles and Processes
EXPERT ADVICE
2. Leadership Roles and Team Processes
a. Leadership Theories
1) Trait
2) Contingency
3) Behavioral
b. Leaderless Group

6. Strengths - Weaknesses: Leadership Roles and Processes
EXPERT ADVICE
c. Power
1) Positional
2) Coercive
3) Charismatic
4) Passive
5) Autocratic
6) Reward

7. Team Building Behavior
EXPERT ADVICE
a. Positive Behaviors
1) Equality
a) Participation
b) Decision making
c) Team building
2) Honesty
3) Humility
4) Encouraging of others
5) Friendliness
6) Sense of Humor

8. Team Building Behavior
EXPERT ADVICE
b. Challenges
1) Inappropriate Humor
2) Hidden Agendas
3) Mind Games
4) Conflict for the sake of conflict
5) Power struggles
c. Feedback
1) Positive behaviors
a) Focus on behavior instead of individual
b) Use "I" statements
c) Open dialogue for questions
d) Give feedback to the right person

9. Team Building Behavior
EXPERT ADVICE
2) Negative behaviors
(1) Use of toxic language
(2) Name calling
(3) Labeling
(4) Over generalizations
(5) Fallacious language
3) Role of Feedback
a) Reinforce positive behaviors
b) Catalyze effective change
c) Promote self-reflection on individual and team level
d) Ensure process goals are met
e) Maintain focus

10. Team Objectives and Goals
EXPERT ADVICE
a. Guidelines for Goals
1) Relate to team productivity
2) SMART goals
b. Guidelines for Objectives
1) Provide steps to reach goals
2) Hint at plausible strategy for completion
3) Built through consensus
4) Align with stated purpose
5) Provide focus
6) Realistic and manageable

11. EXPERT ADVICE Team Agreements a. Clear purpose
b. Promote full and open discussion
c. Acknowledge diverse perspectives
d. Meet team needs as well as some individual needs
e. Dynamic and fluid - must contain mechanism to accommodate changes

12. EXPERT ADVICE Leadership Quotes
If it's a good idea, go ahead and do it. It is much easier to apologize than it is to get permission. - Admiral Grace Hopper
The most important quality in a leader is that of being acknowledged as such. - Andre Maurois
You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do. - Eleanor Roosevelt
Leadership in today's world requires far more than a large stock of gunboats and a hard fist at the conference table. - Hubert H. Humphrey

13. EXPERT ADVICE Leadership Quotes
All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. - John Kenneth Galbraith, U.S. economist “The Age of Uncertainty”
The real leader has no need to lead - he is content to point the way. - Henry Miller
It's amazing how many cares disappear when you decide not to be something, but to be someone. - Coco Chanel

14. EXPERT ADVICE Leadership Quotes
Most of the ladies and gentlemen who mourn the passing of the nation's leaders wouldn't know a leader if they saw one. If they had the bad luck to come across a leader, they would find out that he might demand something from them, and this impertinence would put an abrupt and indignant end to their wish for his return. - Lewis H. Lapham       

15. EXPERT ADVICE Leadership Quotes
Leadership consists not in degrees of technique but in traits of character; it requires moral rather than athletic or intellectual effort, and it imposes on both leader and follower alike the burdens of self-restraint. - Lewis H. Lapham
I am a leader by default, only because nature does not allow a vacuum. - Bishop Desmond Tutu
If one is lucky, a solitary fantasy can totally transform one million realities. - Maya Angelou

16. EXPERT ADVICE Leadership Quotes
People ask the difference between a leader and a boss The leader works in the open, and the boss in covert. The leader leads, and the boss drives. - Theodore Roosevelt
The final test of a leader is that he leaves behind him in other men the conviction and the will to carry on The genius of a good leader is to leave behind him a situation which common sense, without the grace of genius, can deal with successfully. - Walter Lippmann

17. EXPERT ADVICE Leadership Quotes
There is no such thing as a perfect leader either in the past or present, in China or elsewhere. If there is one, he is only pretending, like a pig inserting scallions into its nose in an effort to look like an elephant. - Liu Shao-ch'i
There's no such thing as a race and barely such a thing as an ethnic group. If we were dogs, we'd be the same breed Trouble doesn't come from Slopes, Kikes, Niggers, Spics or White Capitalist Pigs; it comes from the heart. - P. J. O'Rourke (b. 1947), U.S. journalist. Holidays in Hell, Introduction (1988).

18. If you obey all the rules, you miss all the fun. - Katharine Hepburn
Leadership Quotes
EXPERT ADVICE
Our flag is red, white and blue, but our nation is a rainbow-red, yellow, brown, black and white-and we're all precious in God's sight. - Jesse Jackson (b. 1941), U.S. clergyman, civil rights leader. Speech, 16 July 1984.
If you obey all the rules, you miss all the fun. - Katharine Hepburn
E pluribus unum. (Out of many, one.) - Motto for the Seal of the United States. Adopted 20 June 1782, recommended by John Adams, Benjamin Franklin and Thomas Jefferson, 10 Aug. 1776, and proposed by Swiss artist Pierre Eugene du Simitière. It had originally appeared on the title page of the Gentleman's Journal (Jan. 1692).

19. EXPERT ADVICE Leadership Quotes
If we cannot end now our differences, at least we can help make the world safe for diversity. - John F. Kennedy ( ), U.S. Democratic politician, president. Speech, 10 June 1963, American University, Washington, D.C., on Russo-American relations.
In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions. - Margaret Wheatly Leadership and the New Science
Whoever is careless with the truth in small matters cannot be trusted with the important matters. - Albert Einstein
Life is change. Growth is optional. Choose wisely. - Karen Kaiser Clark

20. EXPERT ADVICE Leadership Quotes
The quality of leadership, more than any other single factor, determines the success or failure of an organization.
- Fred Fiedler & Martin Chemers Improving Leadership Effectiveness
Don't be afraid to take a big step when one is indicated. You can't cross a chasm in two small steps. - David Loyd George
There is no contest between the company that buys the grudging compliance of its work force and the company that enjoys the enterprising participation of its employees - Ricardo Sempler 
Excellence is not an accomplishment. It is a spirit, a never-ending process. - Lawrence M. Miller

21. EXPERT ADVICE Leadership Quotes
You will do foolish things, but do them with enthusiasm. - Colette
The first responsibility of a leader is to define reality. The last is to say thank you. - Max DePree
When what you are doing isn't working, you tend to do more of the same and with greater intensity. - Dr. Bill Maynard & Tom Champoux Heart, Soul and Spirit
Every organization must be prepared to abandon everything it does to survive in the future. - Peter Drucker
A friend of mine characterizes leaders simply like this: "Leaders don't inflict pain. They bear pain." - Max DePree

22. EXPERT ADVICE Leadership Quotes
Ah well! I am their leader, I really ought to follow them! - Alexandre Auguste Ledru-Rollin
Dictators ride to and fro upon tigers which they dare not dismount. And the tigers are getting hungry. - Winston Churchill
A new leader has to be able to change an organization that is dreamless, soulless and visionless ... someone's got to make a wake up call. - Warren Bennis
I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. - Warren Bennis

23. Leadership & Management
   
Management: Authoritative control over the affairs of others, an act or instance of guiding, the act, manner, or practice of managing; handling, supervision, or control.
Leadership: The capacity to lead others, an act or instance of guiding, leadership" can come from an individual, a collective group of leaders.  Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennis, 1997

24. Leadership Core Competencies
1. Visioning
2. Self Mastery
3. Change Management
4. Problem Solving
5. Interpersonal Skills
6. Teamwork
7. Communications
U.S. Army 23 Traits of Character 
1. Creativity
2. Confidence, Bearing, Confidence, Courage, Integrity, Decisiveness, Justice, Endurance, Tact, Initiative, Coolness, Maturity, Will, Assertiveness, Candor, Sense of humor, Commitment, , Self-discipline, Humility, Competence
3. Improvement, Flexibility.
5. Empathy/Compassion.

25. Six Spokes of Trust

26. Decision Making Framework
Information Characteristics
Decision Structure
Pre specified Scheduled Detailed Frequent Historical Internal Narrow Focus
Business Professionals
Operational Management Efficient, do thing right
Structured
Tactical Management Business Unit Managers -Effective, right thing
Semi Structured
Ad Hoc Unscheduled Summarized Infrequent Forward looking External Wide Scope
Strategic Management Executives, Directors -Transformation
Un Structured
RELATIVE TIME SPAN

27. Problem Solving
Intelligence
Problem
Space
Problem
Space
Design
Choice

28. Decision Making Process
Intelligent Phase
Objectives Problem statement Data Collection
Design Phase
Modeling Criteria Alternatives
Choice
Solutions to the Model Sensitivity Analysis Plan for implementation
Implementation

29. Problem Identification
Clearly defined
Ill Defined
Problems Vs Opportunities
Group Vs Individual

30. Decision Making - Experts
EXPERT ADVICE
"There is no need for any individual to have a computer in their home" - Ken Olson, president of Digital Equipment Corp., 1977.
"640k ought to be enough for anybody" - Microsoft founder Bill Gates, 1981

31. Organizational Effectiveness
ENVIRONMENT
CLIMATE
Other Teams
Marketplace
Enthusiasm
STRUCTURE
Competition
Accountability
Reward System
GOALS
Reporting Relationships
Values
Clarity
Commitment
Collaboration
Mission Philosophy
Stress
Feedback System
Decision Making
Behavior Norm
Flexibility
Trust
Competition
Culture
Involvement
Pressures

32. Different Perspectives
Conventional view:
Violence is a result of environment
Neuroscience report:
Violence is a function of abnormal brain activity caused by brain damage.
Christian view:
Violence is a result of (original) sin in people.

33. Forces of Influence Broad Physiology, psychology, sociology Narrow
Gender, age, birth, order, culture, education, economic status, religion, etc.

34. Forces of Influence We distort the way we perceive the world
We differ in our views of reality
We can make hurdles instead of walls

35. Problem Solving Framing the Problem
Intelligent Phase
Objectives Problem statement Data Collection
Design Phase
Modeling Criteria Alternatives
Choice
Solutions to the Model Sensitivity Analysis Plan for implementation
Implementation
Framing the Problem
1.Identify the problem Define criteria, goals 3.Evaluate effect of the problem
Making the decision
4.Identify causes Alternatives Impact of alternatives Make decision
Evaluation
8. Measure impact Implementation

36. Cost Factors #1: Wasted time #2: Opportunity cost of wasted time
#3: Lowered job motivation and productivity
#4: Lost performance due to conflict-related absenteeism
#5: Loss of investment in skilled employees
#6: Conflict-incited theft, sabotage, vandalism, and damage
#7: Restructuring around the problem
#8: Health costs
#9: Degraded decision quality

37. Window Into Conflict Resolution

38. Window on World of DP Analyzer Ruler Entertainer Relater
Intent Need Category
Get it done right Control Ruler Get it done right Accuracy Analyzer Get Along Approval Relater Get Appreciated Attention Entertainer
Task Oriented
Analyzer
Ruler
Entertainer
Relater
People Oriented
Passive
Aggressive

39. Window Into Conflict Resolution
Non-adversarial
attitude toward other
Adversarial
A number value for your organization
A number value for your organization
Detachment
Collaboration
Evasion
Coercion
Disengagement
from other
Engagement
with other

40. Conflict Resolution Strategy
30% of a managers time is spent dealing with conflict
Fortune 500 company executives are involved in litigation related activity 20% of their time.
Step 1: SWOT
Step 2: Train - Establish the core competencies
Step 3: Coach ~ Support the learning
Step 4: Enable - Remove the obstacles – culture driven
Step 5: Institutionalize ~ Train in-house experts
Establish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3).
Step 6: Feedback - Compare to benchmarks