1. Incident Notification & Event Reporting Making Sure the Right People Know and Getting the Credit You Deserve Bill Gill July 19, 2013

2. Two Types of Reporting/Notification: Environmental/Regulatory SMS Events Each Has Their Own Purpose and Associated Protocol Following the Proper Protocol Insures Proper Notification and Proper Credit Good and Bad – We Need to Know

3. Environmental/Regulatory Anything with Regulatory Potential Report Incidents in Metrics Link to ‘Environmental – Regulatory Incident Reporting Protocol’ Provided Check if Unsure Before You Send Submit Immediately After Regulatory Notifications or As Soon As You Become Aware

4. Spills are Generally Liquids or Solids Releases are Generally Gases Near Misses are Spills or Releases Below Reporting Thresholds – or – Information within 10% (but not over) a Permitted Limit NOV’s Should be Entered Using the Date the NOV was Received If an NOV is Rescinded – Contact Sylwia to Make the Update

5. Regulator Visit/Audit is Any Visit, Inspection or Call Related to Compliance Information Received/Potential NOV is for Information Received that Indicates a Possible Permit Exceedence or Non- Compliance Odor, Noise or Other 3 rd Party Concern is a catch all for anything not in the other categories When In Doubt – Send Something Out

6. SMS and Other Events Events that Support Our Sustainability Programs Lets Folks Know About the Good Stuff Most Count Toward Your Facility’s Sustainability Scorecard Need to Match to Your Monthly Metrics to Count SMS Event of the Week Goes Out Company- Wide as an Example of the Kind of Event We Like To See

7. Link to ‘SMS and Other Events Reporting Protocol’ Provided See Also ‘SMS Scoring Criteria’ under Corporate Management Procedures in WebEMS Protocol Also Helps with Information Required Specific Events for International Non-SMS Events are Important Also

8. Helping Hungry Homes must distribute food directly to a food bank organization Community Clean Up must be part of a sanctioned program and company sponsored WWMC Events must involve an outside organization Stakeholder Meetings must include a sustainability presentation/materials that are attached

9. Non-SMS Events are Used to Collect Information that is Not Scored but Reflects Sustainability Lets Management/Corporate Know What You’re Up To May be Compiled for Reporting, Website, and/or PR May be Used to Structure Future Goals When in Doubt – Send Something Out

10. QUESTIONS?