1. MSIT:- Pichai Takkabutr DEC, 2010
ระบบสารสนเทศเพื่อการจัดการ ระบบสารสนเทศเพื่อการบริหาร การบริหารเชิงระบบข้อมูล What is Management Information Systems ? M-I-S
MSIT:- Pichai Takkabutr DEC, 2010

2. MSIT:- Pichai Takkabutr DEC, 2010
Definition of Management Information System IS:-
ระบบสารสนเทส เพื่อ การจัดการ (บรรยาย อธิบาย พยากรณ์ และควบคุม)
For providing information พึ่งพาทรัพย์สินทางปัญญาสารสนเทศ ค้นหาจากระบบธรรมชาติสิ่งแวดล้อม REAL SECTOR/ ANALOG
Integrated man-machine system พึ่งพาอัตโนมัติ ให้กับ คน และ ธรรมชาติสิ่งแวดล้อม อยู่รอด ยั่งยืน  ICT SECTOR/ DIGITAL
To support operations, management, analysis and decision making functions of an organization (All of Activities and Functions of Information Processors) แก้ไขปัญหาของคนด้วยปัญญาเทียม/ ปัญญาประดิษฐ  VIRTUAL SECTOR/ WORLD
MSIT:- Pichai Takkabutr DEC, 2010

3. MSIT:- Pichai Takkabutr DEC, 2010
MIS is Integrated man-machine system
MAN is People Ware/ PW :-
Computer Man/ Technician:- CIO, System Analyst, System Engineer, System Programmer, Data Admin / ADMIN, Operators, Data Entry Operator etc;
Users:- EP, EVP, CEO, CCO, CFO, Computing User, USER, Client/ Customer, Executive, BOSS etc;
MACHINE is ICT/ IT/ ECTI/ E/ Computer/ NETWORK/ Technology INFRASTRUCTURE of HARDWARE/ HW and SOFTWARE/ SW
SYSTEMS Integrated is KNOW-HOW/ Explicit Knowledge and KNOW-WHY/ TACIT Knowledge inter-disciplinary/ SOCIO-cultural INNOVATION/ SOCIO Technology/ APPLICAIONS (METAPHYSICS/ ONTOLOGY/ EPISTERMOLOGY)
MSIT:- Pichai Takkabutr DEC, 2010

4. MSIT:- Pichai Takkabutr DEC, 2010
MIS For providing information
Types of Information Impact/ Feed Back from Activities and Functions of Information Processors
Based on Activities VS. DSS:- Structured, Unstructured, Semi-structured:- SISP. MIS, TPS
Based on Functions VS. GDSS:- Both Front Office and Back Office:- Production, Marketing, Trading, Service, Consumption, Financial
Based on Internal Information VS. ERP, External Information VS. SCM, CRM, DCM
Information sub_systems:- TPS, EDPS, OAS, MIS, EIS. ES
MSIT:- Pichai Takkabutr DEC, 2010

5. MSIT:- Pichai Takkabutr DEC, 2010
MIS To support operations, management, analysis and decision making functions In an organization (All of Activities and Fuctions of Information Processors)
Target Gropus
Shareholders/ Stock Holders
Stakeholders
Activities of Target Groups
Strategy/ Top Management:- SISP
Tactical/ Management/ Middle Management:- MIS/ Information Center, KB Center
Operating Management:- Network Centric Operation/ NCO
Function/ All of Applications:- Interdisciplinary
MSIT:- Pichai Takkabutr DEC, 2010

6. Foundations of Information Systems in Business1
Foundations of Information Systems in Business
MSIT:- Pichai Takkabutr DEC, 2010

7. MSIT:- Pichai Takkabutr DEC, 2010
Learning Objectives
Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge.
Give examples to illustrate how the business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage.
MSIT:- Pichai Takkabutr DEC, 2010

8. Learning Objectives (Continued)1
Learning Objectives (Continued)
Provide examples of the components of real world information systems.
Provide examples of several major types of information systems.
Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business.
MSIT:- Pichai Takkabutr DEC, 2010

9. Information Systems Framework1
Information Systems Framework
MSIT:- Pichai Takkabutr DEC, 2010

10. Information Systems Concepts (Continued)1
Information Systems Concepts (Continued)
Foundation Concepts
Fundamental concepts about the components and roles of information systems.
Information Technologies
Major concepts, developments, and management issues in information technology.
MSIT:- Pichai Takkabutr DEC, 2010

11. Information Systems Concepts (Continued)1
Information Systems Concepts (Continued)
Business Applications
The major uses of information systems for operations, management, and competitive advantage.
Development Processes
How business professionals and information specialists plan, develop, and implement information systems.
Management Challenges
The challenge of managing ethically and effectively.
MSIT:- Pichai Takkabutr DEC, 2010

12. MSIT:- Pichai Takkabutr DEC, 2010
What IS a system?
A group of interrelated or interacting elements forming a unified whole, OR
A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system).
Three basic interacting components:
Input
Processing (transformation process)
Output
MSIT:- Pichai Takkabutr DEC, 2010

13. Add Feedback and Control Loops..1
Add Feedback and Control Loops..
And the system, now called a cybernetic system, becomes even more useful.
Self-monitoring
Self-regulating
MSIT:- Pichai Takkabutr DEC, 2010

14. Other System Characteristics1
Other System Characteristics
A system exists and functions in an environment containing other systems.
Subsystem – a component of a larger system.
Systems that share the same environment may be connected to one another through a shared boundary, or interface.
Open versus closed system.
Adaptive system
MSIT:- Pichai Takkabutr DEC, 2010

15. Components of an INFORMATION System1
Components of an INFORMATION System
MSIT:- Pichai Takkabutr DEC, 2010

16. Components of an Information System (Continued)1
Components of an Information System (Continued)
People Resources
End Users
IS Specialists
Hardware Resources
Computer systems
Peripherals
Software Resources
System software
Application software
Procedures
MSIT:- Pichai Takkabutr DEC, 2010

17. Components of an Information System (Continued)1
Components of an Information System (Continued)
Data Resources
Data versus Information
Network Resources
Communication media
Network support
MSIT:- Pichai Takkabutr DEC, 2010

18. Data Versus Information1
Data Versus Information
West Charles Mann
79154 TM Shoes
Monthly Sales Report
for West Region
Sales Rep: Charles Mann
Emp No
Item Qty Sold Price
TM Shoes $100
MSIT:- Pichai Takkabutr DEC, 2010

19. Attributes of Information Quality1
Attributes of Information Quality
MSIT:- Pichai Takkabutr DEC, 2010

20. MSIT:- Pichai Takkabutr DEC, 2010
Logical Data Elements
Name
Field
Payroll
Record
File
Personnel
Database
MSIT:- Pichai Takkabutr DEC, 2010

21. MSIT:- Pichai Takkabutr DEC, 2010
Information Products
Focus is on the end-user.
They are the result of IS activities…
Input
Processing
Output
Storage
Control
MSIT:- Pichai Takkabutr DEC, 2010

22. MSIT:- Pichai Takkabutr DEC, 2010
Section II 1
Foundation Concepts: Business Applications, Development, and Management
MSIT:- Pichai Takkabutr DEC, 2010

23. Business Processes and Operations
Major Roles of IS 1
Support
Competitive
Advantage
Business
Decision Making
Support of
Business Processes and Operations
MSIT:- Pichai Takkabutr DEC, 2010

24. Major Roles of IS (continued)1
Major Roles of IS (continued)
Support Business Processes
Support Decision Making
Support Competitive Advantage
MSIT:- Pichai Takkabutr DEC, 2010

25. The Present and the Future1
The Present and the Future
E-Business
The use of Internet technologies to internet work and empower…
Business processes
Electronic commerce, and
Enterprise communication & collaboration
Within a company & with its customers, suppliers, & other business stakeholders.
MSIT:- Pichai Takkabutr DEC, 2010

26. IS in the E-Business Enterprise1
IS in the E-Business Enterprise
Every business competes globally (whether they realize it or not)
IS supports business operations through the use of:
Intranets
Extranets
Internet
Other information technologies
MSIT:- Pichai Takkabutr DEC, 2010

27. IS in the E-Business Enterprise (continued)1
IS in the E-Business Enterprise (continued)
Enterprise Collaboration Systems
Support communication, coordination, & collaboration.
Virtual teams
Electronic Commerce
Buying & selling, and marketing & servicing of products, services, & information.
MSIT:- Pichai Takkabutr DEC, 2010

28. Trends in Information Systems1
Trends in Information Systems
MSIT:- Pichai Takkabutr DEC, 2010

29. Types of Information Systems
Orasa T. 1
Types of Information Systems
Operations Support Systems
Transaction processing systems
Batch – transaction data accumulate over time, processed periodically.
Real-time – data processed immediately after a transaction occurs.
Process Control Systems – monitor & control physical processes.
Enterprise Collaboration Systems
MSIT:- Pichai Takkabutr DEC, 2010

30. Types of Information Systems (continued)
Orasa T. 1
Types of Information Systems (continued)
Management Support Systems
Management Information Systems – pre-specified reports & displays to support decision-making.
Decision Support Systems – provide interactive ad hoc support.
Executive Information Systems – critical information tailored to the information needs of executives.
MSIT:- Pichai Takkabutr DEC, 2010

31. Types of Information Systems (continued)1
Types of Information Systems (continued)
Other Classifications
Expert systems – expert advice
Knowledge management systems – support the creation, organization, & dissemination of business knowledge
Functional business systems – support the basic business functions
Strategic information systems – strategic advantage
MSIT:- Pichai Takkabutr DEC, 2010

32. Developing IS Solutions to Business Challenges1
Developing IS Solutions to Business Challenges
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33. MSIT:- Pichai Takkabutr DEC, 2010
Ethical Challenges
Just because we can, should we?
Where do we draw the line between customer privacy and collecting business information?
Do we owe it to society to use this technology wisely and responsibly? Why? Isn’t our job to make a profit?
MSIT:- Pichai Takkabutr DEC, 2010

34. In Summary, the IS Function…1
In Summary, the IS Function…
Is a major functional area of business.
Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction.
Is a major source of information and support for decision making.
Provides a strategic advantage in developing competitive products & services.
MSIT:- Pichai Takkabutr DEC, 2010

35. MSIT:- Pichai Takkabutr DEC, 2010
Discussion Questions
How can information technology support a company’s business processes and decision making, and give it a competitive advantage?
How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e-commerce activities?
Why do big companies still fail in their use of information technology? What should they be doing differently?
MSIT:- Pichai Takkabutr DEC, 2010

36. Discussion Questions (continued)1
Discussion Questions (continued)
How can a manager demonstrate that he or she is a responsible end user of information systems?
What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities?
Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world?
MSIT:- Pichai Takkabutr DEC, 2010

37. Discussion Questions (continued)1
Discussion Questions (continued)
In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years?
Can the business use of Internet technologies help a company gain a competitive advantage?
MSIT:- Pichai Takkabutr DEC, 2010

38. MSIT:- Pichai Takkabutr DEC, 2010
References
James A. O'Brien; George M. Marakas. Management Information Systems: Managing Information Technology in the Business Enterprise 6th Ed., Boston: McGraw-Hill/ Irwin,2004
MSIT:- Pichai Takkabutr DEC, 2010

39. MSIT:- Pichai Takkabutr DEC, 2010
Information Systems
Information Systems are becoming the foundation of business models and processes
They allow for the distribution of knowledge
Business process examples:
Developing a new product,
Generating and fulfilling an order,
Hiring staff.
Distribution of knowledge – example of UniS Intranet. Contains information for staff and students, library services, research applications, job vacancies.
MSIT:- Pichai Takkabutr DEC, 2010

40. MSIT:- Pichai Takkabutr DEC, 2010
IT and IS
What is Information Technology?
Any form of technology used by people to handle information.
What are Information Systems?
Integrated components processing, storing and disseminating information in an organisation.
Interdisciplinary study of systems that provide information to users in organisations.
Information Systems: interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization
Information Technology: the foundation upon which IS are built.
Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4th Edition. Oxford / New York: Oxford University Press
MSIT:- Pichai Takkabutr DEC, 2010

41. MSIT:- Pichai Takkabutr DEC, 2010
Information and Data
Information
Clusters of facts meaningful and useful to human beings in processes such as making decisions
Data
Streams of raw facts representing events such as business transactions – meaningless without structure
For example, think of data as a set of marks given for an exam, whereas information is how these marks are turned in a degree. This could be further explored with how a set of degree marks (data) can be used to determine the total number of people gaining a 1st class.
MSIT:- Pichai Takkabutr DEC, 2010

42. Experiences of IT and IS
Examples of IT
Hardware (PC, UNIX server)
Software ( , Internet, Windows, Word)
Consumer devices (mobiles, train times)
Examples of IS
File systems, databases, servers / clients
e-commerce
SAP, student records
IT infrastructure is the foundation upon which IS are built.
MSIT:- Pichai Takkabutr DEC, 2010

43. Management Information Systems
MIS
The study of information systems focusing on their use in business and management.
Approaches
Technical
Behavioural
Sociotechnical
Traditionally MIS was concerned with managers. Now covers business / organisations in a broader sense.
MSIT:- Pichai Takkabutr DEC, 2010

44. MSIT:- Pichai Takkabutr DEC, 2010
Approaches to IS
SOCIOLOGY
POLITICAL SCIENCE
PSYCHOLOGY
COMPUTER
SCIENCE
OPERATIONS
RESEARCH
MANAGEMENT
TECHNICAL APPROACHES
MIS
BEHAVIORAL APPROACHES
MIS is the multi-disciplinary study of how IS can be used in business and management. This involves both technical and behavioural approaches. Laudon & Laudon text focuses on sociotechnical approach – the combination of both.
The premise is that for businesses to prosper, that there is increasing reliance on IS. IS involve implementing business rules and Standard Operating Procedures, etc. Businesses must also adapt to IS – they should review the organisational structure and adapt rules with IS in mind.
SOCIOTECHNICAL
MSIT:- Pichai Takkabutr DEC, 2010

45. MSIT:- Pichai Takkabutr DEC, 2010
Why is IS Important?
For an organisation to survive and prosper
More locations (networking, Internet)
New products and services
Improve jobs and work flows:
Efficiency
Cost
Ethical and social issues
The emergence of the Internet is providing new business models, such as e-business and e-commerce. Furthermore, this trend is increasing, especially with the Grid initiatives. For example, buterfly.net – online gaming, to a greater extent than already exists. Such global IT infrastructure is eliminating technical, geographic and cost carriers for global organisations. Future developments include the Access Grid, in which global collaborations are facilitated.
Some organisations are solely based on IS. For example e-commerce web sites. More traditional examples include companies that have adopted IS to run their business, such as IBM. Digital links include e-commerce, e-business and business-to-business (b2b).
MSIT:- Pichai Takkabutr DEC, 2010

46. MSIT:- Pichai Takkabutr DEC, 2010
Why is IS Important?
Worldwide changes:
Global economy
Knowledge- or information-based society
Business enterprise
Digital firm
MSIT:- Pichai Takkabutr DEC, 2010

47. MSIT:- Pichai Takkabutr DEC, 2010
Global Economy
Growing percentage of economy relies upon import and export
Need to operate globally
IS can provide global trading infrastructure
MSIT:- Pichai Takkabutr DEC, 2010

48. MSIT:- Pichai Takkabutr DEC, 2010
Information Economy
70%
60%
% SERVICE
50%
% WHITE COLLAR
40%
% BLUE COLLAR
30%
% FARMING
20%
10% 0%
1900
1910
1920
1930
1940
1950
1960
1970
1980
1997
YEAR
MSIT:- Pichai Takkabutr DEC, 2010

49. MSIT:- Pichai Takkabutr DEC, 2010
Changes to Society
Change of employment profiles:
Less farming
Less ‘blue collar’ – manufacturing
Increased service
Increased ‘white collar’ – office-based
USA: 55% of work force are in knowledge- or information-based activities
Shift of manufacture to low-wage countries
MSIT:- Pichai Takkabutr DEC, 2010

50. MSIT:- Pichai Takkabutr DEC, 2010
Business Enterprise
Change from hierarchical organisations
Now flat, decentralised
Relies on instant information
Flexibility with customer focus, with increasing importance
Hierarchical business organisations had people in specific roles working to specific Standard Operating Procedures. In order to be flexible and competitive, businesses now have more flattened structures where people have more general roles, relying on the access to (near) instant information to fulfil the role they are performing at any given time. For example, a task force set up to produce a proposal for work, learning about the opportunity and targeting the customer’s needs.
For example, such flatter organisations have been implemented by AT&T, IBM and General Motors, removing approximately middle managers. This, of course, brings in ethical considerations.
MSIT:- Pichai Takkabutr DEC, 2010

51. MSIT:- Pichai Takkabutr DEC, 2010
Digital Firm
An organisation where:
Nearly all relationships with customers, suppliers and employees is digital
Business processes accomplished through digital networks
Flexible
Dependent upon on IT
Provision of information / assets on a digital network and allowing workflow to be re-organised and management information available (almost) instantly. Such communication can also include inter-organisation networks (Extranets).
CISCO provides an example of this approach and are close to being a ‘digital firm’. “Window on Organisations – CISCO Systems: A Digital Firm in the Making” p7.
UniS has many legacy practices, a very hierarchical structure, but still employs some of these digital ideas to improve efficiency.
Other examples include the implementation of mass customisation – how mass produced products can be customised (tailored for a specific customer) without incurring significant extra cost or implementation. For example, Levi’s custom jeans, tailored via computers in a shop, or the way in which CDs can be put together with specific tracks in a shop.
MSIT:- Pichai Takkabutr DEC, 2010

52. MSIT:- Pichai Takkabutr DEC, 2010
Course Objectives
Provide an understanding of
IS and underlying IT
Impact on organisations of IS
Implementation and management of IS
IS and global organisations
Provide awareness of IS in your role as a professional
MSIT:- Pichai Takkabutr DEC, 2010

53. MSIT:- Pichai Takkabutr DEC, 2010
Course Content
Information Systems in an Organisation
Information Systems, Organisations, Management and Strategy
Enhancing Management Decision Making
Managing Data and Information
Redesigning the Organisation with Information Systems and Managing Change
MSIT:- Pichai Takkabutr DEC, 2010

54. MSIT:- Pichai Takkabutr DEC, 2010
Course Content
Electronic Commerce and the Internet
Information Systems Security and Control
Managing International Information Systems
Managing Assets
MSIT:- Pichai Takkabutr DEC, 2010

55. MSIT:- Pichai Takkabutr DEC, 2010
Tutorials
Three case studies over semester
Information systems, organisations and decision support
Changing organisations
International organisations and the Internet
MSIT:- Pichai Takkabutr DEC, 2010

56. MSIT:- Pichai Takkabutr DEC, 2010
Assessment
One piece of individual course-work
40% of module
Case study report
Set in week 1
Due beginning week 12 (Monday by 5:00pm)
Exam
60% of module
MSIT:- Pichai Takkabutr DEC, 2010

57. MSIT:- Pichai Takkabutr DEC, 2010
Text Book
Haag, Cummings, McCubbrey (2004). Management Information Systems for the Information Age, 4th Edition. McGraw Hill.
Turban, McLean, Wetherbe (1999). Information Technology for Management, 2nd Edition. John Wiley & Sons. Inc.
Laudon, K.C. & Laudon, J.P. (2002). Management Information Systems: Managing the Digital Firm, 7th Edition. Upper Saddle River, New Jersey: Prentice-Hall International, Inc.
MSIT:- Pichai Takkabutr DEC, 2010

58. MSIT:- Pichai Takkabutr DEC, 2010
Topics
Topic
Introduction 1
Information Systems in an Organisation
2, 11.1
Information Systems, Organisations, Management and Strategy 3
Enhancing Management Decision Making 13
Managing Data and Information
7, 12
Redesigning the Organisation with Information Systems and Managing Change
10, 11.2/3
Electronic Commerce and the Internet
4, 8, 9
Information Systems Security and Control 14
Managing International Information Systems 16
Managing Assets
5, 6
MSIT:- Pichai Takkabutr DEC, 2010

59. Planning a New Internet Business
Case Study
Planning a New Internet Business
MSIT:- Pichai Takkabutr DEC, 2010