1. Introduction to the Community Cashback Agreement

2. Topics for today Why have an agreement Legal framework What does it cover How long does it last What if it goes wrong Funding to help

3. Why have an agreement Landlord is delegating its responsibilities to the residents group Formalises the arrangement Group is clear about what they must provide Landlord commits to provide benefits/payment Landlord can be reassured things done correctly Landlord can monitor outcomes

4. Legal Framework Applies to local authorities only General Approval for Housing Management Agreements 2012 Allows local authorities to enter agreements that conform substantially to the model local management agreement Maximum period 5 years Housing associations can delegate services as not governed by the same law

5. Model Agreement (1) Who’s involved – Residents’ group and landlord details What’s involved - area and type of service to be provided, if the landlord is paying the group to provide the service Timing - start and finish up to max 5 years Objectives – set out residents’ group objectives Standards – key standards they will be required to achieve (detail in appendix) Money - what the landlord will pay the group, when and how and how the group will manage the money

6. Model Agreement (2) A fair service - considering the needs of local community and not discriminating against anyone. Use and clawback – must use finds for agreed purpose or landlord can claw back money Dealings with property – group cannot sell, lease or hire any property/equipment provided by the landlord Insurance and indemnity – lists the insurance cover that the group must maintain and/or whether the landlord ‘s cover extends to the group Health and safety - landlord provides training, group keeps H & S records

7. Model Agreement(3) A quality service – landlord monitoring, addressing shortfalls and complaints Nature of the organisation – no changes to constitution or governing document without landlord consent Changing the agreement – landlord and group must agree changes and sign amended agreement. If major changes – start afresh Disputes and notices – independent mediation or arbitration or end the agreement

8. Model Agreement (4) Ending the agreement – either party gives 3 months notice Contacts – designated member of residents group/landlord Signatures – on behalf of landlord and residents group

9. The appendices 1. Plan of area covered by the agreement 2. Specification of works 3. Health and safety requirements 4. Form of contract to employ contractors to provide all or part of the service.

10. How long does the agreement last? Set out in the agreement Normally one to maximum five years A new agreement can then be set up provided further consultation and resident support

11. And if it goes wrong The agreement can be ended by either party giving 3 months notice But if it goes seriously wrong the landlord can end the agreement and take back the service (and money) The landlord will always have a duty to the tenant to make sure the service is delivered

12. Cashback toolkit Community cashback step by step guidance Contains lots of model documents which you can adapt to suit your own circumstances Grant guidance and expression of interest form http://www.nftmo.com/content/content_toolbox.numo http://www.nftmo.com/content/content_toolbox.numo http://www.tenantcentral.org.uk/community- cashback/ http://www.tenantcentral.org.uk/community- cashback/

13. Funding to help Starter grants available from TPAS/NFTMO to help residents and landlords set up agreements Maximum £3,000 To Cover Training/Visits to other groups / Set up costs/ Equipment and materials for running the Agreement