2. Cyprus Telecommunications Authority Your Bridge to Cyprus Your Bridge to Cyprus

3. Cyprus Telecommunications Authority 2 Customer Help Line Sales & Support Our motto: You will never get a second chance to make a first impression

4. Cyprus Telecommunications Authority 3 How to reach us Both Sales & Support Teams can be reached by calling FREE at 0800 036 0078 (if in Cyprus, the Sales Team can be reached by calling FREE at 8000 8011) Our customers can choose whether they would like to be serviced in Greek or English

5. Cyprus Telecommunications Authority 4 Sales Team Based in Limassol, Cyprus State-of-the art facilities to ensure safety of information and confidentiality Highly trained sales agents with a background in customer care Calls are monitored regularly and agents undergo coaching sessions twice a month. Working Hours: Weekdays 7:00am to 7pm except Wednesdays 7:00am to 12:00 noon

6. Cyprus Telecommunications Authority 5 Support Team Based in Glasgow Working closely with Sales Team to ensure customer experience is to the highest possible level Customer Care agents with extensive experience and knowledge of CYTA UKs products and services Working Hours: Weekdays 8:00am to 9:00pm Weekends 8:00am to 6:00pm

7. Cyprus Telecommunications Authority 6 Our Approach Our Sales Processes are in accordance to The Consumers Protection Regulations (Distance Selling) We respect our customers concerns and we are willing to devote time and effort to make them feel good about their decision We employ bilingual staff that speaks fluently Greek and English We are happy to re-schedule our call to a more convenient time...if our customers feel that we have called them at a bad time

8. Cyprus Telecommunications Authority 7 Our Approach (…contd) We are ready to answer ALL our customers questions… in the unlikely event that we cannot answer a particular question, we will get back to our customers with an answer, as soon as possible All the information given by our customers is handled strictly confidentially and all necessary precautions are taken to ensure the safety of all transactions

9. Cyprus Telecommunications Authority 8 Our Promise We consider it a privilege to serve our customers and we make sure that all contacts with our customers contain all the major characteristics of a successful call: RESPECT EXPERTISE SOLUTION

10. Cyprus Telecommunications Authority 9 CYTA UK Customer Help Line 0800 036 0078 Thank you for your attention !