1. LEAN What? How? What helps ? Conclusion

2. LEAN – What? RETHINKING & REDESIGN OF BUSINESS PROCESS SHORTENED LEAD TIMES REDUCED PROCESS WASTES IMPROVED CUSTOMER SATISFACTION EFFICIENCY IMPROVEMENTS PROCESS COST REDUCTION REVENUE INCREASE

3. LEAN – How? HIGH LEVEL ASSESSMENT WHO ? PRODUCT DELIVERED ?

4. LEAN – How? STEPS THAT HAVE NO VALUE WAITING TIME PROCESS WASTE Improving Processes by eliminating… Lean focuses on working on improving processes by eliminating steps that have no value to the customer (i.e., work which the customer is not willing to pay for), and by eliminating process waste (such as wait times, inventory, rework, overproduction, transportation, etc.). In health care, eliminating waiting times alone can add immediate, quantifiable value to the business.

5. LEAN – How? (Six steps) 1.Value – Who is the customer? 2.Value Stream – What is the service or product being provided to the customer? 3.Flow – Did the team identify the non-value added distances traveled by parts? 4.Pull – Waste elimination steps identified at every step of the process, to produce more than before in a way that is value added at the time of delivery. 5.Perfection - Optimize your process for what you are trying to achieve. 6.Replication – Can this process improvement be replicated in other parts of the business.

6. LEAN – What helps? LEAN IMPLEMENTATIONS STRONG MANAGEMENT SUPPORT & SPONSORSHIP COMMUNICATION OF SHARED GOALS

7. LEAN - Conclusion Can be applied to any business process or service industry. Can be used to dramatically reduce lead times – HR recruitment – New product development – Customer development TO GAIN COMPETITIVE ADVANTGE OVER OTHER COMPANIES

8. Bibliography (http://www.isixsigma.com/library/content/c060821a.asp)http://www.isixsigma.com/library/content/c060821a.asp Caldwell, C., Lean-Six Sigma tools for rapid cycle cost reduction, Healthcare Financial Management. Oct 2006, 60 (10) Shaffer, Vi. (2008). Case Study: Denver Health Leverages ‘Lean’ for a Breakthrough in Enterprise Patient Scheduling Implementation. Gartner Industry Research. 17 December, 2008.