1. Training for Profit with Oracle Solutions
Learning Management Solutions have evolved as the business environment has changed. It’s no longer about checking off training classes, it’s about defining learning and how it relates to the business environment. How can we align our learning initiatives to meet the needs of our organization?
Today we will discuss this along with our Learning Management Solutions and how our Talent Management suite of products give you the most insight into realizing positive goals for your organization.
Training for Profit with Oracle Solutions

2. Oracle iLearning Defining the “for profit” LMS
“Internal” Employee Training
Create inventory of classes
Manage class offerings
Manage training logistics
Manage resources
Enroll & alert student
Train student
Pass competency/results to HR
“External” Customer Training
Price & market inventory
Accept payment for course
Recognize revenue
Manage certifications
Manage customer database
Upsell at earliest opportunity
Provide “Amazon” workflow
The Define & Differentiate slide

3. Oracle iLearning Why for profit organizations consider LMS technology
Your customers demand “self service” capabilities
Manual processes & interfaces become unbearable
Current system doesn’t scale
The cost of maintaining those systems are high
Access to information is low (reporting)
They need more modern functionality
You need to know what you are making, how much its costing you and what the opportunities are from training delivery services
THE “CONSUMER REPORTS” SLIDE
Modern for profit training organizations need a means by which they can provide self service functionality to relieve their administrative burden. Your customers demand this, and you will look like a loser if you don’t have this.
Manual processes examples: taking enrollments in Excel, managing instructor resources in Outlook, taking orders and enrollments in the same place.
Current processes could be extremely manual, could be using multiple systems to accomplish single task
Cost of maintaining legacy systems is usually high AND the effort associated with making changes to the application is difficult (and by default expensive)
Reporting is simply weak or difficult to manage.
Modern Capabilities: Need to deliver on-line offering, need to allow students to self enroll, need to take learning credits, needs to be HTML based application etc NOT green screen, client server antiquated stuff

4. Learning Management Overview “Supply”
Analyze
Configure
Design
Track
“Standard Training” Model
Training Delivery Styles
Offline
Online
Instructor-led (synchronous)
Physical classroom
Web conferencing, Chat, Webcast
Self-paced (asynchronous)
Books, CD-ROM, Videos
Tracked Web Courses, Forums
Assemble
A LMS handles the end-to-end process required to deliver a complete training solution.
It manages the process of designing, developing, scheduling, delivering, and tracking blended learning.
With the term "blended", we emphasize the fact that, today, a complete training solution must cover the full matrix of delivery styles summarized above - I.e., a blend of offline, offline, instructor-led, and self-paced learning.
Traditionally, the large LMS vendors have concentrated their offerings on the offline physical classroom world. All are now expanding to cover the online world as well (including a blend of the two).
Deliver
Schedule
Enroll

5. Learning Management Overview “Demand”
Forecast & Upsell to next course
Determine Demand
Recognize Revenue
“For Profit” Training
Develop & Schedule
Sales & Marketing
Finance & Operations
Marketing & Selling
Delivering Services
Processing orders
Recognizing revenue
Take Orders
Price Offering
Sell course
Market course

6. Oracle Solutions <Insert Picture Here>
Let’s take a look at how Oracle / PeopleSoft can address your “Learning” needs…
[CLICK]

7. Oracle iLearning Positioning
Oracle iLearning (OiL) Full featured LMS; stand-alone program with integration to eBS
For organizations with an eBS installation who need to train their workforce and extended enterprise
For organizations using JDE (ELM can also be used)
For organizations doing for-profit training
For organizations without Oracle, JDE, or Peoplesoft HCM
Oracle Learning Management (OLM) Full featured LMS; a module in eBS
For organizations using eBS whose primary focus is internal workforce development
From time to time there has been some confusion in regards to what is Oracle iLearning and what is Oracle Learning Management.
Oracle iLearning:
Is a full featured LMS that can handle both e-learning and classroom based training.
It is a stand-alone program and therefore not part of Oracle eBS.
It is part of the Apps. Unlimited program.
It is the preferred solution for organizations who provide training to both their workforce as well as extended enterprise; for organizations with a JDE installation; for organizations doing for-profit training; and for organizations who do not utilize Oracle, PeopleSoft or JDE HCM
iLearning was originally created as a multi-tenant e-learning management program, but handles both e-learning and classroom based training.
Oracle Learning Management:
Is a module in the Oracle eBS, it is part of the HCM modules
It is the preferred solution for existing Oracle eBS customers or customers planning on installing eBS whose primary focus is workforce development
Formerly “Online Option” was OLM’s e-learning module, this is now part of OLM
OLM was created as classroom management system, but handles both e-learning and classroom based training. [CLICK]

8. Oracle’s LMS (OiL and LMS)
Business Analytics (OBIA)
Customers
Partner Learners
Employee Learners
Collaboration (Webcenter)
EBS HCM
ERP/
Standalone
OLM
OiL
Standards (SCORM, CFR)
Content Creation UPK
Content Management (Stellant) 8

9. Oracle iLearning Functional Overview
HR system/
LDAP
Organizations
& users
IMS / XML
1. MANAGING USERS
3. PUBLISHING OFFERINGS
Enrollment
conditions
Announcements
Forum
Resources
Chat sessions
Schedule
Training
content
Statistics
5. ANALYZING
4. PLAYING OFFERINGS
Announcements
Forum
Resources
Chat sessions
Schedule
Training
content
SCORM
QTI IMS
Synchronous, asynchronous web content
2. MANAGING CONTENT
Reports
HTML / TXT
There are 5 main functional areas in the total iLearning workflow
[Click]
Managing users - creating, updating and organizing the iLearning participants: Learners, Instructors, Managers and Administrators.
Data can be created in iLearning or importet from an LDAP directory or an HCM system.
Managing content – importing, managing and organizing the training content and creating tests and surveys.
SCORM compatible and other web-playable content can be playd and managed by iLearning.
Publishing offerings – associating a group of learners with a piece of content and maybe also resources, instructors and a schedule.
Playing offerings – the actual training where the learners use iLearning to play the content, use the associated resources and collaborate with other learners and the instructor.
Analyzing the training outcome – where the outcome of the training is analyzed and used to improve future training.

10. Oracle iLearning Delivery modes
In-house or Outsourced installation – Perpetual license Oracle On-Demand
SaaS by Oracle True SaaS: Multi tenant; All customers on same version; Rapid configuration; Subscription pricing
SaaS through Oracle BPO Partners Seertech Solutions: North America, Europe and ANZ
There are a number of different ways of getting access to iLearning.
You can buy a traditional one-time license and install iLearning in-house on your own hardware.
You can also buy the one-time license and let your iLearning be hosted on Oracle’s or one of Oracle’s partner’s hardware for a yearly fee.
You can use iLearning as Software as a Service . Here you pay a fee once a year which include both the license and the hosting. If you want to get up and running quickly and don’t want to invest up-front, iLearning as Software as a Service is a good choice.
You can also go one step further than Software as a Service and go for Business Process Outsourcing.
This means that not only will all aspects of running iLearning be handled for you, but the administration of your iLearning site and your users will be taken care of as well. Currently this can be offered by several of Oracle’s partners.
[CLICK]
(Oracle iLearning is part of Apps. Unlimited)

11. Oracle iLearning Select Customers
Ingersoll Rand
600+
Oracle has sold iLearning to more than 600 customers around the world.
Some of the organizations using iLearning are: The US Military Health System, Ingersoll Rand, Sun Microsystenms, Konica Minolta, Capgemini, Pepsi Americas, State Bank of India and Oracle to name but a few.

12. Now let’s discuss customer details.
<Insert Picture Here>
Seertech Solutions: iLearning PLUS
Now let’s discuss customer details.

13. Relationship Fundamentals
Oracle Certified Partner – Tier 1 BPO Member
Seertech only sells, develops, supports iLearning
Seertech is Oracle’s Premier GLOBAL iLearning Partner
We are Oracle’s ‘Go To’ experts for iLearning
Previous Oracle iLearning Product Manager is on Seertech staff
Over $2M invested in product development by Seertech alone
Joint iLearning product development with Oracle
Only GLOBAL partner to have unique iLearning licensing models
90% of Oracle CAB customers are Seertech customers
Strong relationships with global Oracle sales / support functions 13 13

14. About Seertech Solutions
FACTS
FOCUS
EXPERTISE
Founded 2003
Global footprint – offices in North America, UK, Australia
World’s largest iLearning specialist organization
Supporting Oracle’s 600+ iLearning customers
Oracle iLearning specialists – sales, implementation, hosting, integration, development, support
Proprietary IP - iLearning PLUS
Learning analytics via OBIEE
Over 300+ successful implementations
70+ Seertech hosted accounts, 600+ Oracle Customers. 4M+ users – 1,000 users
Oracle’s premier BPO learning management partner 14 14

15. iLearning PLUS & For Profit Learning…
iLearning PLUS is designed to enhance your for profit learning business.
iLearning PLUS supports complex eCommerce, Content Creation, Class Management and Content Deployment requirements
iLearning PLUS is easy to use, more flexible than any other LMS product on the market, and contains powerful capabilities to grow with your business needs
iLearning PLUS provides powerful reporting capabilities to help you manage your for profit learning business
iLearning PLUS integrates with membership management, financial management, prospect management, HR and many other systems
iLearning PLUS powers some of the largest and most successful For Profit Learning businesses in the world today… 15 15

16. iLearning PLUS - For Profit Learning Customers…16 16

17. What the industry says about Seertech…
“...I believe you are doing far more than other companies in providing LMS access and capabilities tailored to customer needs. I am very impressed.”
- Claire Schooley, Forrester, 2009
“...Seertech Solutions...deliver a learning for profit product with broad market appeal and leadership features.”
- Gartner Inc, 2010
“...I was impressed by your product capabilities, ecommerce functionality and tailored user interfaces.”
- Al Johnston, Bersin & Associates, 2011 17 17

18. iLearning PLUS Overview…
HR MS
* User Records
DATA WAREHOUSE
* Performance Records
Client
Org
>
THIRD PARTY SYSTEMS / SSO
* Data input / output
CONTENT AUTHORING TOOLS
WEB CONFERENCING / VIRTUAL CLASSROOMS
eCOMMERCE PAYMENT GATEWAYS
THIRD PARTY TALENT / PERF MGMT / SUCCESSION MGMT ^
iLearning PLUS
Configurable Interface Tools
eCommerce Portal
Enterprise Portal
Extended Enterprise Portal
LCMS & Assessment / Survey Tools
Reports / Workflow Management Tools
Oracle 11g Database
Content Servers 18 18 18

19. Key iLearning PLUS Features…
Configurable LMS layout, workflows, notifications, approval processes
User ‘Dashboards’ – view key training information at a glance (Learner, Manager, Instructor, Admin)
Robust eCommerce Support with external catalog access and shopping cart
Federated Web Search – Blogs, YouTube, RSS Feeds
Embedded and linked collaborative tools – Forum, Chat, Wiki
Request new training sessions and new courses
Reports / notification scheduler
Over 1,000 reports (& growing), including graphical reporting
Integration with Webex, LiveMeeting, Oracle OBIEE, Oracle EBS, JDE, Peoplesoft
Full SSO Support
Integration with HR, Finance, Payment Gateway, Tax Service, CRM and data warehouse tools
21CFR Part 11 Support
Support for deployment through mobile portals and applications 19 19 19

20. Tailored iLearning Plus Interfaces…
Any page in the LMS can be edited in terms of configuration using the ‘Edit’ link (visible only to suitably permissioned admins).
Selecting this link enables a view of all templates, reports, attributes, role access rights, menu items, messages, navigation items and lists that relate to the page, whether they are based on standard or are custom, and what impacts there are for any edits.
At the top of the page, you can see a % of the page that is configured from standard… 20 20 20

21. iLearning PLUS Core Admin
iLearning PLUS provides comprehensive and intuitive role based administration capabilities via a simple dashboard that gives you full access to configure and control the LMS to meet your business needs.
This includes role management, system configuration (including UI management), system integration, system security, audit views / management, as well as comprehensive role based system functional capabilities… 21 21 21

22. iLearning PLUS eCommerce
Integrate with various third party systems…
Comprehensive eCommerce reporting…
Create manual transactions…
Example shopping cart…
Example transaction summary view… 22 22 22

23. iLearning PLUS OBIEE Integration
iLearning PLUS provides a real time / ad-hoc reporting tool that uses a data warehouse to enable the creation of ad-hoc reports, historical reports and data dashboards that can be customized by the end user. The learning analytics tool pulls data from the data warehouse schema based on the ‘drag and drop’ selection of data elements that enables the dynamic creation of reports by end users with minimal training and no technical skill.
iLearning PLUS Learning Analytics Product Features:
Dashboards can be built for particular job roles – you can build and save your own dashboards from your own report catalogs
Dashboards can be interactive e.g. drop down list, prompts
Dashboards can be embedded in iLearning PLUS for specific roles
Can add narrative e.g. ‘enrolments down 20% on last month’
Can be exported in multiple formats, or saved and re-used
Benefits of iLearning PLUS Learning Analytics include:
Self service creation of complex ad-hoc reports in real-time
Faster report creation / rendering
Requires minimal training and no specific technical skills to operate
Quickly create graphical drill-down reports and dashboards to improve reporting usage
Ad-Hoc reporting via drag and drop interface…
Drill down graphical dashboards… 23 23 23

24. iLearning PLUS CPE Support
Record and track CPE through one simple interface…
The Continuing Professional Education (CPE) module of iLearning PLUS is designed to meet the CPE tracking, management and reporting requirements of many industry types and regulatory bodies.
The CPE Module allows tracking, allocation of points/learning hours and reporting for mandated continuous learning. This may or may not be competency based or aligned, and includes support for:
Tracking of Multiple accreditation providers and points / hours allocations / awards
Recording of any learning type, including external learning, formal and informal learning
Multiple approval options for CPE hours/points awarding
Ability to store evidence
Comprehensive tracking and reporting options, including configurable reporting years
Ability to link to external accreditation provider systems / databases for seamless training access or validation of accreditation
Integration with CPE service providers such as Kaplan Education
Inclusion of multiple CPE providers logos, hours/points awarded on completion certificates
Much, much more…
Add CPE Activities of any type, including support for admin validation
View a list of CPE activities recorded and check approval status
Seamlessly link to related learning activity providers or learning repositories
View summary of competency based learning and hours / points awarded 24 24 24

25. iLearning PLUS Mobile Support
iLearning PLUS has been designed to support access from any device, anywhere. This includes access via:
Dedicated mobile portal (with device type detection)
Tablet / smart phone via standard browser on the mobile device
Dedicated application – eg: iPhone/iPad app (see below)
iLearning PLUS uses SSO for login via application or mobile portal to ensure that access is synchronized with the core LMS portal and that all performance data is aggregated to the same account. 25 25 25

26. Military Health System…
MHS Learn
Provides education services to over 4 million service personnel, their families and contractors
Provides all types of education via multiple portals – paid and tuition free
Helped MHS reduce their training admin spend by over $40M in 2010, while providing over $300M in training revenue
Fully integrated within DISA environment
Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 26 26

27. US Army Corps of Engineers…
USACE Learning Network
Provides education services to over 40,000 USACE personnel plus civilian contractors
Provides all types of education – paid and tuition free
Helped USACE increase their revenues by $5.6M in 2011 to-date while reducing their training admin spend
Fully integrated with ATMP, CEFMS and Pay.Gov systems
Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 27 27

28. Ingersoll Rand… Ingersoll Rand University
LMS for training 60,000 employees plus 250,000+ dealers, customers and partners across multiple branded portals – TKU shown.
Provides all types of education via multiple portals – paid and tuition free
Helped increase training revenues by over $1M while rationalizing over 10 disparate management systems.
Fully integrated with PeopleSoft, MS Outlook, MS SharePoint, OBIEE, various CMS, CRM platforms, as well as Oracle Financials and Order Management
Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 28 28

29. Nuance… Nuance University
LMS for training Nuance’s millions of customers, partners and associates globally.
Provides all types of education – paid and tuition free
Helping to increase training revenues while rationalizing many disparate training management systems and processes.
Fully integrated with Digital River, MS Outlook, MS SharePoint as well as Oracle Financials, Oracle Inventory Management and Order Management
Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for extended enterprise customers and partners at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 29 29

30. Cochlear… Cochlear Academy
LMS for up-skilling internal staff, plus clinics, audiologists, hospitals, advocates, candidates
Learning paths and development plans for all users. Paid and Tuition Free training provided to candidates, doctors, audiologists and nursing staff external to Cochlear.
Helped Cochlear increase sales through educating the supply and value chain – estimated at over +$10M
Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 30 30

31. IBM…
IBM Orchid
LMS for on-boarding and up-skilling internal Global Business Solutions Personnel working on external projects
Learning paths and development plans for all users. Paid training delivered via Oracle University
Helped IBM reduce employee churn rates and management cost, as well as assisted in overall project efficiency rate increases.
Won prestigious IBM ‘Business Innovation’ award in 2010
Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost
Makers of Hearing Implants – Supply and Distribution
Approx 4000 staff, approx 250K extended enterprise users
Deployed globally
Underpins their global revenue increase strategy – educate the value and supply chain to increase sales throughput (education a major barrier to adoption)
The LMS is a prime differentiator in marketplace 31 31

32. Virgin Blue Airlines… Virgin Blue Airlines
LMS for Certification of all 6000 flight crew
All certification information readily available to crew / schedulers
Saved over $300,000 in reduced learning admin costs in first 3 months
Cabin crew certified 3 weeks earlier – generating additional revenues faster from competent crew.
Seertech chosen because of experience in creating a user centric learning environment
No2 Australian Airline
Approx 6000 staff
Certification a major issue – based on tight regulations
Saved money based on streamlining training admin
Saved on time to competency
Reduced risk – confirm competence 32 32

33. Hudson Global Resources…
LMS for Certification and development planning for all staff and contractors
Development plans, progression planning available to all
Saved over $200,000 in reduced learning admin costs in first 3 months
Helped win business through provision of a differentiator through learning
Seertech chosen because only organisation with product and experience to deliver a tailored user experience for internal & extended enterprise at a competitive cost
Resourse management company (Labour hire)
Approx 1000 staff, contractors
Rolled out in 3 months
Underpins their global rationalisation strategy
Faster time to competence means more $$ per person employed
Prime differentiator in marketplace 33 33

34. iLearning PLUS – the ‘Value Added’ solution…
System Rollout Training
Customer / Partner
Training
Product / Process Training
Onboarding / Induction Training
Compliance Training
Continuing Education
Talent / Performance Mgmt Support
Role / Career Development
Resourse management company (Labour hire)
Approx 1000 staff, contractors
Rolled out in 3 months
Underpins their global rationalisation strategy
Faster time to competence means more $$ per person employed
Prime differentiator in marketplace 34 34

35. 35