1. ORGANIZATIONAL CULTURE & TECHNOLOGY
Introduction
Culture: “The way things are done here”
Determines modes of operating, goals, values, attitudes, beliefs…etc.
It is stable, invisible, takes place at all parts of an organization
Technology is not enough, culture must adapt to it.

2. ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.)
Examples of various corporate cultures:
- Wal-Mart (strong customer service culture)
- Enron and WorldCom (rapid growth and risk taking culture)
The golden example with a good org. culture and technology:
- Southwest Airlines (planes with low maintenance-inventory-training costs, employee loyalty, customer satisfaction…etc.)

3. ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.)
Effects of Technology on Organizational Culture:
Culture supporting;
Job enhancement
Job deskilling
Power structures
Frequent change
Visionary Leadership
Motivation
Rewarding Systems
Training
Flexibility/Adaptability
Organic Structure

4. ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.)
Some real cases:
Insurance Company
The Titanic
Bureaucratic Bank
Chrysler Co.

5. ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.)
The Misuse of Internet at Work:
Managing requires a balance of technology & culture;
Reward Productivity
Encourage Training and Goal Setting
Hire Efficiently
Lead by Example