1. ManageEngine IT360 Product Overview
A Comprehensive Business Service Management Solution

2. Agenda Introduction to ZOHO & ManageEngine
Introduction to ManageEngine IT360
Business Service Management

3. About ZOHO Corporation
WebNMS
OEM / Telecom Business. World #1 in EMS frameworks
ManageEngine
60,000+ customers
Strong Product line
Marquee customers
zoho.com
Innovating for the future
Web 2.0 Leader

4. Introduction to ZOHO Corp. - ManageEngine
ManageEngine Enterprise IT Mgmt Software used by
over 60,000 customers including 3 out of every 5 Fortune 500 companies
Network Management
Application Performance Management
Security & Compliance
Desktop Mgmt / ServiceDesk

5. Business Service Management
BSM Approach
Traditional
Managing IT Operations by Giving IT a Business Application Perspective.

6. What is ManageEngine IT360 ?
BSM Tool that Helps People, Processes And Technology Work.

7. Troubleshoot Across Networks, Servers & Applications

8. ManageEngine IT360 – Key Components
SLA Management
Web / J2EE Transactions, SOA
Automated Incident
Event Mgmt
Availability / Performance/ Capacity Management
Integrated WAN Traffic Analysis
Performance
Network Monitoring
Systems Management
(DB, Servers, Middleware)
End User Experience Management
ITIL ServiceDesk & CMDB

9. ManageEngine IT360 : For Networks
WAN Monitoring
Monitor Network Device
Link Utilization
Traffic Analysis

10. ManageEngine IT360: Application Performance Management
SAP
Oracle EBS
Oracle
MS SQL
DB2
Sybase
MySQL
J2EE
.NET etc
Weblogic
WebSphere
JBoss
OracleAS
Linux
AIX
AS400
Windows
Solaris etc.
Servers
App. Servers
ERP
Databases

11. ManageEngine IT360: End User Experience Management
HTTP(s) Synthetic Transactions
End User Apps (LDAP, Mail, Exchange etc)
J2EE Transactions
SOA Web Services

12. Monitor Business KPIs Business Metrics JMX Custom Scripts WMI SAP CCMS
SNMP
DB Queries

13. ManageEngine IT360 : Service Desk
Manage Solutions
Easy to Use
Improve Workflows
CMDB
Contract
Purchase
Incident
Change
Problem
Business Rules
Self Service Portal
User Survey
Reports
Ticketing
ITIL
Knowledge
Base
IT Asset Mgmt

14. Technical Benefits
Out of the box Network, Systems and Applications Management – with Integrated Service Desk
Distributed Architecture for higher scalability
Agentless Monitoring
Multi User – Web Client
Backend MS SQL Database Support
Easy to Evaluate & Deploy

15. Business Benefits Line of Business Managers For IT Operations
Understand Performance of Business Applications
Prioritize Issues in Production
Monitor End User Experience
Identify Root Cause of Performance Issues Quickly
Track KPIs and Business Metrics
Plan Capacity and Ensure Higher ROI
Custom Dashboards for various Stakeholders
Reduce People Costs by Simplifying Workflows

16. Centralized Dashboard for Business Services
Centralized Dashboard for various Mission Critical IT Services

17. Business Views of IT Infrastructure

18. ITIL Ready Service Desk
Making people, processes and technology work smarter, together

19. Network Performance Dashboard

20. Network Device Performance Monitoring

21. Application Performance Dashboard

22. SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring

23. Summary The ManageEngine alternative
Expertise in IT Management Software (60,000 customers)
Business Services Management for Everyone

24. Thanks! Contact Us: www.manageengine.com/it360
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