Yammer Training Guide– Facilitator’s Notes

Yammer Training Guide– Facilitator’s Notes
Purpose This presentation provides an overview of Yammer to help new users get started. This is meant to be a slide library, so please pick and pull what is appropriate for your audience. Update the text in green to reflect your network. Add screenshots of your network to build familiarity with Yammer. Check the Notes sections for more information. Note: Review Yaminar video channel for more Yammer information. As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider: How many of your audience are on Facebook? On LinkedIn? On Twitter? What about social media for the workplace? Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate. The slides are ordered from the basics to more advanced features in Yammer.

Yammer {Presenter Name} — {Company Name}

Agenda Understand the importance of ESN
Successfully navigate Yammer to find information Understand how to get started on Yammer Follow group best practices Effectively engage in conversations Collaborate on content in Yammer Use Yammer on your mobile device Know what to share and where to share it Adjust based on which sections you use or remove. Each section will have time indicated on the title slide.

Introduction to ESN This section takes ~15 minutes

Technology is evolving…
Communication is the same In order from left to right: Pigeon Carrier Morse Code receiver Telephone Fax machine Pager AOL mail icon Communication technologies have always been changing the way we work and social media is just another to add to the list. Think about how or the phone must have significantly changed not only people’s lives, but also their workflow. All of these technologies follow one trend, an effort to make global communication real-time.

Social is driving a new way of doing business.
Accessing information and experts in the traditional org chart structure of is inefficient. You can spend hours waiting for s to come back to you or get forwarded to the right person. Your may not even make it to the right person. With Yammer and social networks you can access people and information much quicker. You can search the network and find the expert or answer you needed that you may not have found via . It is a great idea to share an example of where this has already happened in your organization. Organizations see a 20% to 25% boost in productivity with social technologies such as Yammer. Source: McKinsey, The Social Economy

Sound familiar? I’m new to the company. Where can I find…?
Who’s handling this account? Who can help me with this project? Does anyone have experience with…. What are common objections from prospects? Who’s going to the conference? What’s our protocol for engaging with… Customize the questions to be specific to your organization. Questions come up organizations all the time, and chances are the same questions are being asked repetitively. By asking and answering questions on Yammer people can access the answers they need when they need them. Anyone know a good tax lawyer? Where can I find the latest travel policy information? The competition’s up to this. What do we do?

That’s where Yammer fits in!
Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate. Yammer makes work: Real-time Social Mobile Collaborative Contextual Yammer is bringing aspects of other social networks to one platform. Yammer is integrating with different systems that you already work with and we will continue to work Yammer into different aspects of our business.

Yammer helps you to… Ask questions and find answers faster
Save time by sharing great projects and preventing duplicate work Meet colleagues with similar interests and relevant expertise Share news and announcements with the people who need to know Discuss major decisions and prepare for change Gather opinions and ideas from across the company Coordinate work for projects and teams Gain visibility and insight on what’s happening, and where Introduce new hires and get them up to speed quickly Discover valuable information that can help you get more done Stay connected on-the-go with Yammer mobile apps Highlight or change the items to match what Yammer will help your organization achieve.

Navigate Yammer Features
This section takes ~15 minutes

Key Yammer Spaces 1 Home Inbox 2 3 4 Profiles Groups
Home Feed, Inbox, Groups, and Profiles are the key pages, so let’s get comfortable with them.

Home Feed Review your company’s usage policy
1 Review your company’s usage policy Be sure to select the right group when posting Top: Algorithmic feed that shows different things based on your activity. (Proprietary algorithm which Yammer doesn’t share, but is based on user activity) All: Every public message in your network. All company/network + all public groups Following: All messages in groups you belong to (public and private) + conversations that include someone you are following (does not need to be started by them) (except private groups you don’t belong to The usage policy contains the guidelines outlined by your administrators or community manager in order to ensure proper use of Yammer. Be sure to read this over and follow it at all times. Messages posted here (to my “colleagues”) will go to All Company by default; best practice is to go to the group and then post Home feed is primarily for discovering what’s going on around your company Choose from Top, All, & Following

Inbox Messages Create a conversation See: Announcements
2 Create a conversation See: Announcements @mentions/ cc’s Conversations you’ve joined or followed Private Messages Your inbox is where the most relevant messages to you are, so this is for work mode. The following messages will show up in your inbox: Announcements (from all groups you belong to) Conversations you were pulled into by or cc: Conversations you join or Follow Private Messages You can do two things with conversations in your inbox; 1. Mark as unread and move the messages to the top of the Inbox 2. Stop Following messages in your Inbox. Messages reappear if you or if someone replies to you

Groups See everything Your Groups 3
See Conversations, Members, Files and Notes posted to the group. Groups act as folders and organize everything in Yammer and workspaces for organizing around teams, projects, and any other topics of interest. All Company/Network is the default group and acts as the catch all. The groups you belong to can be found on the left and are automatically sorted based on your activity so that your most interesting groups are at the top. The order of the groups gets much better when you are active in Yammer.

Profiles View Bookmarked conversations
4 View Bookmarked conversations See your conversations & content Review Yammer Profiles to learn who your colleagues are and what they do Review the About, Info and Org Chart sections Encourage your colleagues to complete their Profiles! Department, Location and Expertise are searchable fields and should always be populated. See Conversations, Files, Images, etc., posted by your colleague to groups that you can access (things from private groups you’re not a member of won’t show up here) Bio & profile

Yammer Notifications Inbox notifications
Replies to conversations you started and joined Private Messages @mentions +Add people to notify Announcements General notifications People Like your message Votes on your Polls Invitations to collaborate on a Note New versions of Files and Notes Yammer provides the user with Inbox notifications via the mail symbol, general notifications via the bell symbol, as well as network notifications and group notifications with numbers. Network notifications Sum of Inbox and General Notifications from External Networks Group notifications The number of unread messages in that group since the last time you visited

Getting Started This section takes ~15 minutes

Type your work email & Yammer Password
Please Log In to Yammer Go to to log-in Select Log In Type your work & Yammer Password Change these slides if your network has SSO as it will look different than the standard login pages. Click Log In

Yammer will email you a reset link
Forgot your Password? Go to to log-in Click Forgot Password If you have SSO then changing your password is done through your other solution and not Yammer so you can remove this slide. Yammer will you a reset link

[ ] Complete your Profile Click Edit Profile
Add your Job Title, Department and Location, include your Expertise Ask audience why it is important to have a complete profile and Avoid acronyms or jargon. Answers: To put a face to a name and be able to make that connection To use search and find experts in the area The mobile app has a directory of Yammer users so you can easily find someone you need to contact when you’re on the go [ ] Yam Tip: Everything on your profile is searchable!

Set Email Notifications
Select when Yammer s you Yammer will send you s for almost everything when you first sign up. This is because prior to having Yammer, most collaboration has happened in . You can select which s you’d like sent at any time.

Set Group Notifications
Select group messages you’d like sent to you via You can subscribe to groups via here. You will receive an for every messages posted to the group and can reply to them via and have your message posted to Yammer.

Guide to Groups This section takes ~30 minutes
Groups act as both folders and workspaces in Yammer. If you are not in groups that interest you, the information you receive will not be relevant.

TEAM Career Project Products Office IT Department HR Interests Culture
Add some examples of why your audience would create groups here. Talk about your group structure and any naming conventions. IT Culture

Groups Let You Get Work Done
Groups host conversations, files, notes, and can be created around a team, department, task, or project. Join groups to participate in conversations, collaborate on files, and stay aware of what’s going on. Yammer Groups are workspaces where employees can get work done. Groups are home to conversations, files, notes, and can be created around a team, department, task, or project. Members can join groups to participate in conversation, collaborate on files, and stay aware of what’s going on.

What Lives Within a Group?
View all Conversations, Files, & Notes posted to the group. View all the members of the Group. Groups are home to conversations, files, notes, and can be created around a team, department, task, or project. Members can join groups to participate in conversation, co-collaborate on files, and stay aware of what’s going on. You can view all members of the group and use the Quick Access bar to pin notable group resources. Culture Quickly access Files, Notes or Links.

Identify Groups to Join
Join groups that your colleagues are creating Join groups in which your colleagues are having conversations that are relevant to you You can view All Groups, Suggested Groups, and a list of Groups you’ve already joined when you go to the groups directory which can also be done within “…” > “groups”. Activity ticker will show you when colleagues are joining groups, the feed will show you which group messages are posted in and you can join from there, the groups directory is a great way to see all the groups, and search helps you find groups around specific topics you are looking for. Culture Browse for groups

Join Groups Click Groups to search existing Groups in the network.
Browse Groups in the All Groups tab or see suggested groups to join in the Suggested tab. Facilitator’s Note: You can search for existing groups using the Yammer search bar, or browse groups by clicking on the Groups link in the network. This will show you suggested groups to join, groups of which you are already a member, as well as a complete list of all groups. You can browse from here and join groups that are relevant or interesting to you.

Create a Group for Your Team
Click the to create a new group Add a group name Specify who should use the group and why Emphasize the importance of searching before creating a group here. It is important to search in order to reduce duplication of work. If you have a group creation process (like asking for admin approval) then highlight that here. Select Public or Private Culture

Group Admin Privileges
Populate the Group’s Info Tab Group admins can send announcements which are messages that go to everyone’s Yammer inbox and get pinned to the top of their home screen until they have read them. Announcements will send s to users if they are subscribed to group or inbox s. Culture Make Announcements to send a message to all Group members

Announcements Network Admins can make an Announcement to any group, including All Company. Group Admins can make an Announcement to their group. Group members see the Announcement at the top of the Home Feed and in their Inbox. All Company Announcements generate an to all network members. Only make Announcements when sharing critical or Need-to-Know information. Who can make an Announcement? Network Admins can make an Announcement in any group, including All Company. Group Admins can make an Announcement to their group. How do members receive an Announcement? Group members receive Announcements as a Banner on their Home Feed, and as a Message in their Inbox. All Company Announcements also generate an to all network members.

Group Admin Settings Update the Group Image, Name, and Description
Manage Group Members and Admins Change the Group’s Privacy Settings If you change the group privacy setting everyone in the group will receive a notification for it. A group image is incredibly important as it tells everyone that the group is official. Best practice is to appoint an additional group admin so that way if one person leaves the company the group is still owned by someone Culture

Start Conversations in Groups
Think about which group is most relevant for the post. Share an Update or post another kind of message, like a Poll or Praise. @mention colleagues within the message to send it to their Yammer Inbox. Always make sure you are posting your messages to the right group. Talk about how all messages live in groups - it’s the way permissions are made in Yammer. Anyone can post to and search for public groups, but private group content is restricted to the members of that group. In the text box, you can just capitalize the first letter and start typing someone’s name and Yammer will create a link to their profile and send the conversation to that person’s inbox. You can also cc people the same way you would via by adding them in the +add people to notify section. Often times people ask when you someone vs cc them- just ask how they do this in - it’s the same thought process

Before you create a group…
Ensure there is not already a relevant group that meets your purpose. Make certain that you can clearly articulate the purpose of the group and measure its success. Identify a person/team to oversee the group’s strategy, content and membership. Before creating a group, you should ask yourself the following questions: What are you hoping to achieve with the group? Is it for a specific project or team? Do you want a specific set of people to use the group or do you want it to be discovered? Are there any barriers in using the group? What do you need to do in order to mitigate them? What would a successful group look like and how are you going measure its success? What are the benefits that the success of this group will bring to others? What are you going to do in order to get this working? What are the critical things that need to be in place? i.e. sponsorship, communication, training, etc. Note that: Building an overly detailed taxonomy can reduce engagement by adding complexity. We don't want to overwhelm new users with a large number of groups, many of which have little to no content. If part of your business strategy is to promote transparency across your organization, stick to a group structure that supports this through use of public groups. Remember that it's easier to create additional groups down the road than removing them. Here you can also enter a link to your own Yammer101 group, New to Yammer group, etc.

Set the Tone Document the goals, expectations, purpose and roles within the group. Illustrate that the group is a place for collaborative sharing among all members. Encourage participation from all members Welcome new members and ask for them to provide an update upon joining. Creating a group charter is important to outline the goals, expectations, purpose and roles of the of the group, from the very beginning. In the info tab of the group, clearly define key goals, roles of various members and deeper information about the group’s purpose. You may also want to create a Note, outlining group goals and objectives, and encourage group members to add their suggestions to the page. This will illustrate, through action, that the group is a place for collaborative sharing and co-creation among all members. If the group is centered around a project or initiative, begin uploading relevant files and documents to the group — this way, all members will have access to the content they need. Starting the conversation in a group can be difficult when it is in its infancy. As you invite members to the group, welcome everyone and ask for them to provide a status update to the group. This will encourage participation from the beginning and immediately provide insight into other member’s activities.

Nurture your Group Always Reply Share Add Context @mention
Never leave a post un-answered! Upload Files and Notes to add context. Use Announcements for important updates. Use Notes to capture key conversation points. Share relevant posts to your group. Always Reply Share @mention Add Context Never leave a post to your group un-answered! If you're unsure of the someone who may know. Add relevant content - Upload Files and Notes to add context to conversations. Use Announcements for important updates that need to reach the entire group. This will prompt an and a notification to all group members, so only use announcements for important updates. Be sure to provide supporting documentation or links. If there are a high number of responses to a post, and a number of outcomes being discussed, suggest collecting everything in a Note. Add others to the note to co-collaborate. If a users posts something relevant to your group to the All Company, use the Share link to share the post to your group. Reply to the post asking if they knew there was a group dedicated to this and you would be interested in hearing more about it

Keep the Pulse Alive Share updates on projects to provide transparency into activities. Ensure members understand what to post and where to post it. Mine the group for relevant and insightful conversations to share with others. Cross-pollinate useful information as much as possible. Refresh and update group content on a regular basis. If a group becomes stale, do not delete it! Consolidate the relevant content to another active group and mark the old group as inactive. Encourage group members to share weekly or daily status updates on projects to provide transparency into individuals’ activities. Weaning colleagues off of the “reply all” habit, may be a challenge at first, but understanding what to post and where can certainly help. When you upload information, questions, and files to Yammer, these resources are automatically available for the rest of the organization. This open sharing of information reduces duplication of work and reinforces serendipitous discovery of content. Mine the group conversations for relevant and insightful conversations to share with other areas of the organization. Cross-pollinate useful information as much as possible; this allows for other areas of the organization to have a better view into your group’s work.

Successful Groups Have a clear purpose.
Tackle a real business challenge with measurable outcomes. Have a logical name, description and info tab. Enable discovery and collaboration across teams. Demonstrate value for participating employees. Have leadership endorsement and participation. Have supporting resources and training materials. Plan & execute engagement events. Effectively transition based conversations to the group. How do you define successful groups within your network? Highlight some examples of successful groups within your own network or behavior you would like to see taking place within groups.

Public Groups What’s a Public Group? Engagement Tip:
Working in a Public Group is like working in a conference room with all glass walls and an open door. Any employee in your Network can see conversations, Files and Notes in a Public Group. Engagement Tip: Use Public Groups as the default. Create a Private Group only when necessary. Encourage your audience to work out loud. The beauty of Yammer is discoverability and serendipity. Groups should default to being public, unless there is sensitive data or information being discussed within the group. Highlight some examples of public groups that work well in your network.

Private Groups What’s a Private Group? Collaboration Tip:
Working in a Private Group is like working in a traditional conference room with a closed door. Only employees who have been added as Members can see conversations, Files and Notes in a Private Group. Collaboration Tip: If your team starts out in a Private Group, discuss switching to a Public Group every few months. Encourage your audience to work out loud. The beauty of Yammer is discoverability and serendipity. Groups should default to being public, unless there is sensitive data or information being discussed within the group. Highlight some examples of public groups that work well in your network.

Start Conversations This section takes ~20 minutes

Search Before You Post Type your query in the search bar and select an auto result… …or press Enter and see full results Use Advanced Search to search within a specific group or between a date range Search dropdown will give you results based on your spelling and will only pull results from the names of the items. Pressing enter or “see all search results” will bring you to everything. You can see conversations that have that term in them, people who have that term in their profile, groups with that in their description, and files and Notes that have the term in the name as well as the body of the document. If you want to search for multiple terms anywhere just type your terms, but if you want to see a phrase then you will want to enclose them in quotations. For example, searching best practices will give you results that have the term best and the term practices anywhere in them. If you search “best practices” it will only return results that have “best practices” in them (so the terms side by side, vs anywhere in the results).

Start Conversations in Groups
Navigate to a Group Start typing in the Share something with this group box @mention colleagues within the message to add the conversation to their Yammer Inbox You can just capitalize the first letter and start typing someone’s name and Yammer will create a link to their profile and send the conversation to that person’s inbox. You can also cc people the same way you would via by adding them in the +add people to notify section. Often times people ask when you someone vs cc them- just ask how they do this in - it’s the same thought process

Reply to the Appropriate Person
Notify specific people as a cc: or an FYI Reply to a specific person within a thread by clicking the Reply link beneath the message If you are replying to someone’s message that is not the first message in the conversation, be sure to click the reply button on that conversation so that Yammer will link them together. This allows readers to gain context for the conversation. You can also hover your mouse over the green “in reply to” to show the exact message that person is replying to. This also ensures that your message is delivered. So in this example, if Luisa had chosen to stop following the conversation in her inbox, she would have seen it come back once Tom replied directly to her.

Work with Conversations
Attach Files and Notes to your messages Like a message to acknowledge it, like it or say thank you Attach files and Notes to your conversations when extra context is required. Liking a message will send the person a bell notification. Great for telling someone you’ve seen their message when they’ve cc’ed you or for acknowledging great messages. Sharing a message will send the person who authored the message a bell notification but they will not be automatically following the new conversation in their inbox. You can share any part of a conversation to another group or a private message. When you share from a private group to a public group, those in the public group who are not members of the private group will only see the single message that was shared. Share to cross-post the conversation to another Group or in a Private Message

Work with Conversations
Click the More button to see additional options You should only delete a message if it’s entirely necessary (i.e. if it violates the usage policy). As a best practice, it’s better to correct your initial post with a follow up reply as opposed to deleting the post all together. Only you and a Network or Group Admin can delete your post

Add Topics to Conversations
Select More > Add Topic Reply with a #hashtag Topics help organize conversations. You can follow them and see them by searching or clicking on them from a conversations. Adding them through “more” allows you to see which topics have already been used on the network to prevent duplication. You can rename topics on the topics page if you have similar topics you want to consolidate. You can remove topics from a conversation by clicking the “x” next to them within “more”>>”add topics.”

Post Different Types of Messages
Polls allow you to quickly get anonymous feedback on up to 10 choices Ask your audience to give you examples of when they would use this different message types Praise allows you to recognize your colleagues for going above and beyond with different badges Announcements are for Admins only and go into the inbox of every group member ensuring the update is not missed

Bookmark Important Conversations
Save conversations for quick reference later To add a Bookmark, select More > Bookmark View your Bookmarks from your Profile You can view your bookmarks on your profile later and unbookmark them once you’re done using more >> unbookmark. Following a conversation in your inbox will also help you stay on top of a conversation, and it will give you notifications when there are new messages in the conversation (no notifications with bookmarks).

Use Keyboard Shortcuts
Use these shortcuts to use Yammer even faster! Type question mark (?) [Shift] + [/] to show these shortcuts YAMMER TIP: Create a Note and share on your network for reference

Hide Conversations Keep your My Feed free of irrelevant conversations
Hover over the thread starter to see the X, and select it to hide conversation Also if you posted a comment and someone “likes” that comment the thread will reappear in the My Feed. If you are in the thread, the conversation will appear in your Inbox again

Translate Conversations
Communicate without barriers Translation needs to be turned on by network admins for the network members to see it. Only messages posted after it has been enabled are able to be translated. You cannot translate your own messages. Messages are translated into your Yammer user interface (UI) language (default is English) and will only translate things not in that language. You can change your UI language on the home screen below all the modules on the right by clicking ‘English (US)”. Click translate to change the message to your Yammer UI language

Collaboration Tools This section takes ~20 minutes

Create Notes Create a Note from the appropriate group Culture
Notes belong in groups so go to the group when posting. They are sorted here starting with those marked as official first, and all others in reverse chronological order, unpublished Notes will be at the bottom of the list. Notes are great for brainstorming, taking meeting minutes collaboratively, drafting documents, sharing meeting agendas, and being the TOC for a project among other things. Culture

View & Edit Notes Edit this Note to add your comments, ideas and questions Use Rich Text formatting Notes allow you and 11 other people to edit at the very same time. Each person will be assigned a color and any additions to the Note by them will be highlighted in that color. You can use rich text editing to format your Note. Changes are saved character by character so you don’t need to worry about your browser crashing and you losing work. Publishing the Note sends everyone who follows the note a notification that there is a new version and updates what is displayed when someone views the Note. Culture Invite others to collaborate

Link Content & People within a Note
Use the links in the upper right to link to an individual, file or Note, or an external link. This is great for creating rough project plans and linking deliverables together. Any Notes and Files linked within the Note will become “related content” to that Note. Culture

Related Content is the New Subfolder
Use Related Content to connect Notes, Files, and Links instead of subfolders There are no subfolders within Yammer groups, but you can use Notes to organize content. Link to another Note or a File to automatically connect all as Related Content Culture

Add & View Files Use the Paperclip to attach a File or Note to your post Hover over a File or Note to Preview it, Follow it, Share it, or Go to it The paperclip allows you to upload a file from your computer, or attach a file or Note that’s already on Yammer. If the file already exists on Yammer, link to it rather than uploading a new version as it will prevent duplication. When you hover over a file shared in a conversation you get a few options. Clicking ”go to file” takes you to the file’s page. Culture

Collaborate with Files
View full screen, , or download files Add and Reply to in-line comments Add Related Files and Notes from other groups Annotating the file is great for quick feedback and cutting down duplication. Think of all the pain collaborating on documents via is! (Multiple versions of the same file and comments you need to consolidate, time wasted by reviewers duplicating comments, file size limits in ). Others can see each others annotations and not waste time commenting on something that’s already been done. Maximum file size is 5GB.

Upload New Versions of Files
Upload a New Version of a file Mark a file as Official if you are the Group Admin You can upload new versions of files and see the version history. Version history will show you any annotations on it and allow you to revert it to that version. Group admins have the ability to mark things as official which will prevent others from editing the Note or uploading a new version of the file. View the Version History of a file

Yammer & This section takes ~15 minutes

Reply to Email Notifications
Reply to incoming Yammer s to post your messages to Yammer You can interact with Yammer completely via if you choose to, just reply to the message you get. You can also add attachments to your that will be posted to Yammer.

When Emailing to Yammer…
End your message with - - to prevent your signature from posting to Yammer Two hyphens prevent signatures from posting to Yammer, you don’t need your signature on Yammer as confidentiality is implied due to the usage policy and your contact information is on your profile. If you have images in your signature treats them as attachments and they will still be posted to Yammer.

Start Group Conversations via Email
Navigate to the group you want to Scroll down to access options [ ] Yam Tip: Save the address to your contacts.

Include People not on Yammer
Add your colleagues address to your message In order for an address to show up in the type-ahead when mentioning them, they need to be invited to Yammer first. They will receive an with the conversations and are given the option to reply there or go to Yammer to reply. [ ] Yam Tip: People not on Yammer can reply to your and post messages to Yammer.

Continue the Conversation on Yammer
Forward your as normal, with the group address in the “to” section chain becomes a PDF attachment You can forward an conversation to Yammer by including the Yammer group address in the “to” line of the message. The forwarded message and any attachments will appear in the Yammer conversation, and the other messages in the chain will be included as a PDF attachment.

Going Mobile This section takes ~15 minutes

Install the Yammer Mobile App
Visit your mobile device’s App marketplace and install the Yammer app Yammer is compatible with Windows, Android and iOs devices. Windows Phone 8 Android iOS

Log In to Yammer Windows Phone 8 Android iOS
Enter your user name and password to access your Yammer Network If you have SSO on your network you can just put your in, click log in, and it will direct you to your SSO page. If that option does not work then you will need to get a token, or temporary password, for you app. You can get this by going to the “Apps” section on the web version of Yammer, under “…” in the top right, locating the app you are using, and clicking into it. You will find your token in the lightbox that appears, put that into the app and it will log you in. Windows Phone 8 Android iOS

Keep up with the Conversation
Use the mobile app to view conversations across your various networks and groups Explore what’s going on around your organization by browsing the my feed. Click on the conversation and it will expand and show you all the messages in it. Windows Phone 8 Android iOS

Share Photos Upload new or existing photos to your group from your mobile device Add a new post Click the Camera icon

Mobile Inbox Sort by Read or Unread messages Send Private Messages
Search messages you’re a part of Get work done on the go by using your inbox to read and respond to messages directed to you.

Stay in touch with Groups
Browse the Network See Top Conversations Stay in touch with Groups You can see all the groups you belong to when you click “more groups” and you can search for other groups in that area. There is currently no way to join groups on the mobile applications

What to Share on Yammer This section takes ~10 minutes

Sharing may be caring, but beware of the overshare!
Consider What to Share Start conversations by sharing what you’re working on Questions and requests for help Replies offering assistance Great ideas and constructive suggestions Updates on teamwork and projects Interesting articles about trends or factors affecting the business Useful information that’s relevant Inappropriate jokes or derogatory criticisms Anything that violates your company’s Usage Policy Anything you would not feel comfortable sharing with your manager Anything you would not feel comfortable sharing with your mother There are a few things to keep in mind when you are posting and what you should not be posting. Customize based on your organization as need be. Sharing may be caring, but beware of the overshare!

What About Non Work-Related Conversations?
Create a Group where non-work related conversations can take place Great for water cooler conversations Keeps non-work related discussions where they need to be Users can choose whether or not to follow this Group’s activity You can create a water cooler, living room, break room for non-work related content to keep it out of the main feed. For example, you could create a “LOCATION” group, such as San Francisco and ask the question, “Who knows of a good dentist in the area I could use?” These conversations are still valid and important, but can be in these types of groups to help keep the main feed focused on business related content. ASK: What other types of conversations could you see going into these types of groups?

What’s next? Start your Yammer experience!
Create a “Yammer 101” Group on your network. View, download and share content from the Success Site to your “Yammer 101” Group Review and use resources, such as: New User Checklist Ready Set Go Yaminars Post, share and collaborate on the YCN Get Yammer Certified

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Yammer Training Guide– Facilitator’s Notes

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