1. Origin8 in Vietnam ベトコン流Ｏｒｉｇｉｎ8のすすめ
Presentation
July 15, 2008

2. Hotel Nikko Hanoi

3. Vietnam Population – 83Million with annual growth rate of 2.23%
Average age – 25 years old and 40% of population is under 20 yrs old.
GDP – 8.7%
Area – North to the south 1,650Km, East to the west 600Km

4. Current issues and problems
Environmental and sociological issues
Bilateral relationships with other countries (Vietnam War finished 1976)
APEC (2006) & WTO(2007)
Melting Pot

5. APEC

6. APEC

7. Street Vendors

8. Issues and difficulties
Staff education level in general is low
Service Level in general is low
Training needs (Team building)
Turnover high
Morals of local middle managers
Staff is not Having fun

9. Local Staff

10. The Answer
Origin 8

11. When we start? Joined in Jul 2007 Started Origin8 campaign in Aug 2007
Situation:
Weekly Origin8 meeting
Meeting was only available on management level
Very less staff know about Origin8
People don’t remember and don’t really understand the meaning of each principle

12. Brand Committee meeting
Origin8 activities
Daily Chanting
Good job! Review
MVP
Circle Activity
Brand Committee meeting
Status when I came
Jul-07 x
Present status
Jul-08 o

13. Origin8
activities in details

14. Daily chanting 1. Daily activities
Daily chanting have been implemented last month in most hotel’s section. It has been conducting in Vietnamese since Vietnamese Origin8 book has been introduced

15. By using Good job box, there are more good jobs have been recognized.
Good job review
Using Origin8 board to share good Job sheets in month and update also other Orign8 information
By using Good job box, there are more good jobs have been recognized.

16. 2. Weekly activities Origin8 meeting
Weekly Origin8 meetings: to establish different campaign in each period. Origin8 meeting enhance presentation skills and group working.

17. Photo of Origin8 team
There were 8 Origin8 secretaries from 8 different departments, they
was assigned to be in charged and assist Head department in term
of promoting Origin 8 within their own perspective department.

18. 3. Monthly activities Birthday Party
Here are some photos about Birthday Party. I feel it is very important to hold the party every month because it brings a chance for staff and management to stay closer and having more contact.

19. Housekeeping Olympic
With a purpose of having funs at work, Housekeeping Olympic was organized.

20. Origin8 training class
To promote Origin8 efficiently, first of all, staff must first understand the significance of Origin8. Therefore we’ve decided to conduct Origin8 in monthly basic. In the session, we explain in details 8 Origin8 principles, and also we bring out some situation and teach them how to handle with different case.
To promote Origin8 efficiently, staff must first understand the significance of Origin8. Thus we runs an Origin 8 Class that is attend by staff from different hotel’s section.

21. Established Brand Improvement Committee to select EOQs
MVP system
Established Brand Improvement Committee to select EOQs
BI selects EOQs from Good Job received.
Then submit the selection to Executive Committee in order to have final decision. The executive Committee includes GM, DOS, FBD and FC

22. Employee awards and publicizes
Good Job award
EOQ awards:
Employee of the quarter: from front of the house and back of the house
Casual of the quarter
Manager of the quarter
Previously, we do have EOQ, employee of the quarter, but from now on we also have Casual of the quarter and Manager of the quarter. There are a bit different between Casual and contract staff since casual staff is a kind of part time employee, they receive different benefits than contract staff.

23. Origin8 painting campaign

24. To increase staff initiative, hotel had launched Origin8 painting campaign to enhance staff thinking, creative ideas and distribution.

27. Painting results

28. Team building Group member proposed their idea for solving assignment.
GM explained the assignment question

29. Besides working with assignments, we also did many role plays to recognize how teams work together.

31. Changes
Origin8 is more well known in the hotel, more people get understand about 8 principle of the Origin8
More people get involved into Origin8 activities
More good job are nominated and selected from among staffs.
More works being done by proactively than being forced

32. Guest comments

33. Action plan
Follow up the structure of JHC hotels to complete 7 steps like: daily chanting, good job review, MVP system and circle activity..
Establish an effective training program middle management level such as: leadership skills, followed up customer care, and team building
Rotated Origin8 secretaries in each department in order to get more people involved in Origin 8 campaigns and activities.

34. Recommendation
Origin8 poster should be used simple English, easy to understand and be more specific
Cross training for Origin8 secretariats to exchange and share information among Nikko hotels.