1. Supra Master User Certification Program
July 2019

2. Fayyad Sbaihat – SMU Certification Program
Welcome
Fayyad Sbaihat – SMU Certification Program

3. Sales - Commercial, TRACcess
Leadership Team
General Manager
Fayyad
Sbaihat
Field Operations
Sales - Real Estate,
Hospitality, Auto J.
Lush
Kathleen
Agee
Sales - Commercial, TRACcess
Andre
LaLande
Product Management
Teri
Briskey
Engineering
Jay
Despain
Finance
Kim
Taylor
Supply Chain
Jim
Hackl
Human Resources
Michele
Evans
Customer Service &
Sales Operations
Martin
Wynn
Call Center
Corwin
Peterson
Marketing
Patti
DeLano

4. Thank you for your business!
Supra Users Today
Nearly 1MM Keyholders
525 Associations / MLSs
Over 3,500,000 MM Bluetooth boxes
Over 25,000,000 Keyboxes!
More Associations, more keyholders, more keyboxes, and more services than ever before
Supra Users Today
Thank you for your business!

5. Supra / Onity Customer Markets
Real Estate
TRACcess
Automotive
Hospitality

6. Questions

7. Introduction & Overview
Tina Gibbs – SMU Certification Program

8. SMU Certification Program
Let’s talk about the Confusion and Happy Cards! Take 10 minutes to write down your comments!
Let’s put names and face together!
Review Map & Photo Release! 01 02 03 04
Best Practices from your organization. Fill out by noon!
Supra USB Drives!!!! 03

9. Introductions Tina Gibbs I have been with Supra for 1 Year
And I am the Curriculum Development / Trainer
I have to choose a flavor - I like almost all ice cream flavors! But if I have to choose – I love Chocolate!

10. Introductions Tell us about yourself…
How long have you worked with your organization?
What position do you hold within your organization?
What is your favorite ice cream?

11. History & Evolution
J. Lush – Sales Manager

12. Keybox Evolution Resulted from:

14. 1st Place Finishes!
1960
1st Mechanical Key
Non-recording
1966
1st Combo
1984
1st Mechanical
Recording and
PIN code
1991
1st Electronic Key
Recording and PIN code
DisplayKEY
1st Automatic renewal and
1st Palm PDA/Phones
1st Cellular key
1st Real-time wireless
1st Bluetooth iBox
1st Apple, Android
1st Agent Alert
1st GPS and End of Showing

15. The Evolution of the Supra eKEY
2000
2018

16. Complete Key Control & Info System
Keyboxes
SupraWEB
Showing Info
SupraNET
Keys

17. 530+ real estate organizations
Supra in Real Estate
530+ real estate organizations
U.S., Canada, Guam, Virgin Islands, West Indies, Australia, New Zealand, & Japan
Nearly 1MM Keyholders
using 3.5 million iBoxes

18. Supra Customer Markets
Real Estate
TRACcess
Automotive
Hospitality
Commercial

19. Supra Sales Team Kory Epperson Bill Love Kevin Smith Doug Beals
Karen Jackson
John
Fancy
Canada

20. Questions

21. Contact Center Ins & Outs
Corwin Peterson – Contact Center Manager

22. Contact Center / Customer Liaison
What we will review today
How to Contact us
Who you’ll talk to
Roles and Responsibilities
Our scope
Our processes/examples
Special Requests/Updates
Recent Changes
Thank you Q&A
Who We Are & What We Do!

23. How to Contact Us Phone Chat Email Fastest Faster Fast
800/ opt. 2
This number is reserved for Board, Association, or MLS staff members only
Contact us via chat using LogMeIn
You can load the client
Our goal is to reply within 24 hours of submission

24. Who WE talk to: Real Estate Agent:
Keyholder technical and billing support.
Real Estate Board, Association, and MLS Staff Members:
Organization staff support through our Customer Liaison group.

25. Process (what happens when you contact us)
1 – Get to an Agent
Once the call is routed through our phone system you are connected with a support representative
2 – Tracking your calls
In our call tracking system we document the details of our conversation and any steps taken to resolve issues
3 – If you are calling …..
On behalf of one of your agents, we record the notes under their profile
On behalf of your organization, it is recorded under the organization profile
4 – Knowledge Base
Gives our representatives a step by step guide to troubleshooting
Also provides our engineers valuable information about current or potential issues that may need a stronger focus

26. Quality Process 2 coaching per Rep per month
Leadership Call Calibrations
Review results in Monthly Business Review
- Supervisor team calibrates monthly to make sure we align as a team
+2 QA’s for each individual monthly
QA form has 5 area’s we score individuals on:
1. Greeting /Opening
2. Troubleshooting/Resolution
3. Tone/Communication
4. Closing
5. Phone Etiquette
Meet with each individual align with goals monthly
Quarterly Goals, Awards and Next Step

27. Common Requests Custom Requests Custom Alerts Special Requests
Mailing list of active agents
All showing activity (generally the Obtain Key function) for a week
Cooperating reports (as a spreadsheet)
Number of keys or keyboxes active in the last 6 months
Available eKEY App report
When a shackle was last released and who released it
What Board/Association/MLS a Keybox is from
Common Requests
Most of the reports you may need are available through SupraNET and you may just need some help from our Customer Liaison representatives to show you how to run them.
If we cannot help you via the Customer Liaison group, simply tell the representative what you need and we will submit a request for a custom report. If the report can be put together, we’ll do our best to get it for you.
Custom Requests
If your Board, Association, or MLS has a particular policy or requirement you would like us to follow, we can add a Comment or Alert in our tracking system that directs our representatives to follow specific instructions.
Custom Alerts

28. THANK YOU FOR YOUR BUSINESS!
Service
Process Policy Procedure
Escalations
Partnership
We are here to serve you and your members. If you have a particular need, let us know. We will do our best to accommodate you.
If you aren’t clear about a process, policy or procedure … please ask. We’ll work hard to provide any training we can.
If you have issues you need to escalate, don’t hesitate to contact a supervisor. If for some reason one of us isn’t available, leave us a message and we’ll call you back as quickly as possible
We appreciate your business and our relationship with each of you and will do our best to help you with your needs.

29. Questions

30. Kathleen Agee – Field Operations
Welcome
Kathleen Agee – Field Operations

31. Supra Field Engineering
Supra Field Operations
Customer Success
Supra Installations
Supra Training
Supra Field Engineering
Supra Tier 2
Customer Service

32. Service & Support Excellence
New offerings
Responsiveness
Empowering Agents
Communication
Gold Metrics

33. Supporting NEW Product Launches
eKEY Professional
Data at the Door
Supra Home Tour

34. Market Feedback Analysis
Continuous Improvement

35. Questions

36. Annie Kelly – Customer Service Manager

37. Customer Service Monday – Friday ASA Hours & How to Contact
6:00 am to 4 pm Pacific Time
Phone
ASA
Phone: – 17 seconds to date 23 seconds
(excluding weekends): – 5 Hours to date – 5 Hours

38. The Team Kathleen Agee Manager Tracy Gassaway Lead Diana Herbert
Jennifer Perkins
Tommy Walsh
Ryan Halvorson
Anne Kelly Supervisor

39. Hours & How to Contact Orders and RMAs
Calling option 3 –
Order Monday-Friday :00am to 4pm PST
Customer Service will ask you the following questions:
Quantity and type of product
What you want replaced (if anything)
Serial number of key boxes with keys inside
Customer contact (Name, phone #, address)
To return a product (RMA)
option 3
Lead time for Order/RMAs 5 days for programed product and 1 day for all other product.

40. Customer Service - Keyboxes
Fob
Needs Fob or Adapter (all phones)
iPhones need Fob or Adapter
Current Devices - no Fob or Adapter

41. Email: CustomerService.RealEstate@fs.utc.com
How Can We Help You?
MODES OF CONTACT
Phone: option 3
Chat: Future Feature
ORDERING PRODUCT
Keyboxes
Keys
option 3

42. Questions

43. Break – 15 Minutes
Break – 15 minutes

44. Laurel Begnoche - Manager
Installations
Laurel Begnoche - Manager

45. Supra Field Ops Key Process
Execute an Install
Customer Configuration Setup
Supra Training
Field Engineering
eKEY Data Definition
Training
Installations
Membership Interface / ID Conversion
From our survey we received a 5.4 out of 7 ….. From this survey were direct comments about the training. We had already been working on 2019 when the survey results came back and I personally feel that we are meeting some of these items. Most importantly the “More Webinar Training” – which I will be showing you in just a moment. Now you will see the biggest one is Better Follow Up. And I agree – communication regarding training is crucial.
So, my goal is:
Follow Up via phone call for individual organization training within 1-2 weeks
Follow Up via for overall Board trainings within 2 weeks
Send out surveys for feedback within 1-2 days
Do you have any other ideas that you would like to see regarding communication from training about training?
I am already thinking and taking ideas for the 2020 Training Program. So – I am handing out a post card for you to give 2 or 3 ideas that I can review and see if it is something training can implement for next year.

46. Over 120 Years of Cumulative Experience!
The Team!
Over 120 Years of Cumulative Experience!
Installations / Project Managers – over 65 years experience
Martha Heppner
Jim Sowers
John Valdez
Training – 1 year
Tina Gibbs
Field Engineering – over 40 years experience
Chris Taylor
Mary Runyon

47. Product Transition Timeline
Goal: To make your product transition as easy and efficient as possible!

48. Installations & Training
Transactional MFA
Installations & Training
Agent Feedback
The way we like it!
Agent Feedback

49. Organization Feedback
Transactional MFA
Installations & Training
Organization Feedback
Organization Feedback
The PM did a great job working and communicating with all the staff
It was handled with the utmost expertise and careful planning
The PM and team knocked it out of the park!
The install team was awesome!

50. Great opportunity for our customers to put a face to a name
Supra Master Users
Certificate Program
Supra Master Users Training
Customer Attendees rated Supra .25 points higher than the average MFA score
Great opportunity for our customers to put a face to a name
Expand program in 2019 to include Regional training – Bringing it to our customers!

51. Your Feedback in Action!!
Keybox One Stop Shop
Express Lane for agents with 1-10 boxes
Credit Card Readers
New PanPads encrypt credit card before entry into SupraNET
Post Install Loaner Kits
Extra equipment to help you through the peak post install period
Quick Keybox Assignment Feature
Live in system and 6 seconds per keybox
Installation Keybox Deletion Feature
New tool to delete old keyboxes returned at an event
Key Download Station Implementation
New appointment process, communication process, and agent decision-making tree
Acuity Scheduler Option: Agents choose their appointments and receive reminders.

52. Your Feedback in Action!!
Keybox One Stop Shop
Credit Card Readers
Post Install Loaner Kits
Quick Keybox Assignment Feature
Installation Keybox Deletion Feature
Key Download Station Implementation
Acuity Scheduler Option
Express Lane for agents with 1-10 boxes
New PanPads encrypt credit card before entry in SupraNET
Extra equipment to help you through the peak post install period
Live in system
6 seconds per Keybox
New tool to delete old Keyboxes returned at an event
New appointment process
Communication process and Agent decision-making tree
Agent choose their appointments
Receive reminders

53. Questions

54. Chris Taylor & Mary Runyon
Field Engineering
Chris Taylor & Mary Runyon

55. ID & Database Mergers Advanced Notice is a must!
Type of contract
Keyholder Lease / Organization Lease
Scheduling and coordination
Internal Supra Departments, Membership & MLS Vendors
Work with Board to identify any duplications
Agent IDs
Office IDs
LAGS
lags

56. Technical Support for your system
Configure the product and system
Keybox Access Hours
24 hour or timed
Cooperating
Features
Work with 3rd party integrations to setup
Membership/MLSi

57. Membership Interface Reports
Go to Reports:
1) To validate that files are being sent from your vendor and imported by Supra, and
2) To check for any errors
These reports should be run daily to check for errors. If no data is displaying for a day you know data should have been sent, please contact your membership vendor to make sure files were sent successfully. Once this is confirmed, contact the board support department at Supra for troubleshooting and/or escalation.

58. Membership Interface Reports

59. Membership Interface Reports

60. Membership Interface Reports
Change types – E for error, A for additions, C for changes.
Legend for the Change Descriptions:  
K: keyholder status O: office 1: address1 2: address2 A: area code C : city S : state Z : zip P: phone F: other field changes

61. eKEY App Data Data access – RETS Data processed multiple times daily
eKEY Professional Data Definition
Data access – RETS
Data processed multiple times daily
Market Area – Areas, Classes, Status = Listing Pool
LAG IDs, MLSi, and Personal Listings
MLS Integration (MLSi)
Field Engineering works closely with the Associations/MLS’ and their MLS Vendors to get RETS access, setup the data definitions, and maintain the data feeds as changes are made over time or when an MLS conversion occurs.
Data access to the MLS is done through a RETS account that is set up by the Association or MLS with the required fields outlined in your data agreement with Supra, and for the optional fields in eKEY Professional app that are agreed upon between Supra and the Association. Photos are now available for the eKEY Pro app too. Supra is also able to process the MLS data multiple times per day by checking for incremental changes from the prior successful pull.
During the setup phase, when selecting which fields are to be displayed on the eKEY, the Market Area is defined. It consists of the selected geographic Areas - if used, property Classes, and listing Statuses. Together, these three fields comprise the “Listing Pool”, which is defined as all of the listings that are available to the eKEY Professional application. The eKEY Pro app does not necessarily mirror the MLS, so it is possible to have only certain listings available by limiting specific Classes, Statuses, and Areas available for the eKEY as the Listing Pool. Note that listings are not required to have keyboxes attached for them to be included on the eKEY Pro app. So for example, Lots & Land, Business/Commercial and other classes may also be selected for eKEY Pro data, even though a keybox may not be located on the property.
Recommended optional fields are enumeration pick-list type data, like Style, Type, and Y/N fields, numeric data such as Year Built, Acreage, etc., and shorter text fields like Schools, Subdivision, County, and so on. All fields show in all classes regardless of whether or not they contain data. With few exceptions, almost any field is acceptable for download. The goal is to obtain the best mix of relevant listing information for all classes. Field Engineering will work with you to guide you to the best solution.
The eKEY roster data is obtained from the MLS RETS data too. Fields such as the status or member type, or other fields can be used to filter the member records. Often, only active agents with specific member types that you choose are included on the roster. This may also include appraisers, inspectors, but many other member types can also be included.
Some of the advantages of eKEY Pro over other MLS mobile solutions are: The data is downloaded and stored locally on the mobile device, so it is always available – even if the agent is out of cell coverage. Searches are much faster since the data is stored in the eKEY app. Multiple listings that meet the search criteria are returned. An Internet connection is not required to view the data. (Note: An Internet connection is required to change the market area selections). A member roster with contact information is included. The roster can be directly accessed, or while displaying a listing, and can phone the member from within it. Tight integration with the Supra key and keybox system for additional features such as Supra Home Tour and Data at the Door.
MLS Integration (MLSi) is another feature that Field Engineering works with the Associations and MLS’ to configure. It provides the ability for agents to link listings to keyboxes directly from the MLS, rather than having to use SupraWEB to do so. Agents may also view showing activity reports and view keybox settings from the MLS software when it is enabled. For MLSi to function properly, the agent’s “MLS Listing Agent ID” (LAG ID) must be entered into SupraNET for each agent. If interested in this feature, please contact Field Engineering for more information.

62. eKEY App Data Update 90 day notice
Changes made to RETS data or metadata on fields that are used for the eKEY data definition
Need to add/remove fields or Area changes in eDATA
MLS Conversions – New vendor or MLS software
Membership Conversions or Changes
90-day advance notice of changes and early access to the data is a must.
Notification of any changes to the MLS data or metadata, including but not limited to the Areas, Classes and Statuses, changes to the software or MLS provider and data delivery method should be sent to the Field Engineering group at with at least 90-days advance notice to prevent any interruption of service. Without adequate notice or advance access to the data, Supra may not be able to have eKEY Pro data or MLS Integration available in time for any MLS updates or conversions.
Membership interfaces, membership conversions, Agent or Office ID changes, mergers or splits of data between associations that affect SupraNET will also need to be relayed to Field Engineering as soon as they are known. In many cases the completion date may be longer than 90 days since the notice was first given due to scheduling constraints within the departments at Supra.
Changes to RETS login passwords should be sent the Field Engineering department too, although a week or more to prepare should be sufficient in most cases.

63. eKEY App Data Update Thank you for your cooperation! IMPORTANT NOTICE:
If your association provides eKEY app Professional services, MLS Integration, or has a membership interface into SupraNET, please contact Supra for any MLS or membership updates to prevent service interruptions to your members.
Check with your staff or leadership and notify Supra as soon as you become aware that your association is planning any updates.
For these notifications only, please send correspondence to:

64. Questions

65. 2019 Training Program
Tina Gibbs - Training

66. We have heard you! We had 3 take aways More Webinars
Agent Documentation
Better Follow Up
From our survey we received a 5.4 out of 7 ….. From this survey were direct comments about the training. We had already been working on 2019 when the survey results came back and I personally feel that we are meeting some of these items. Most importantly the “More Webinar Training” – which I will be showing you in just a moment. Now you will see the biggest one is Better Follow Up. And I agree – communication regarding training is crucial.
So, my goal is:
Follow Up via for overall Board trainings within 2 weeks
Send out surveys for feedback within 1-2 days
I am already thinking and taking ideas for the 2020 Training Program. And your feedback is important, please let me know!

67. For more information email BoardTraining.sec.us@fs.utc.com
2019 Supra Organizational Training Program
Supra Master Users Program
Everything “Supra”
March 13-14
July 17-18
Registration begins 8 weeks prior to event
Supra System Regional Training
Mini SMU
Train the Trainer
Webinars
Introduction to SupraNET
Every other month will be by lease type
2019 Featured Topics
On-Demand Training
Systems
Products
For more information

68. Webinars 2019 Supra Organizational Training Program
Intro to SupraNET
Every other month will be by lease type
2019 Featured Topics
February – eKEY Pro/Supra Home Tour
March – ActiveKEY/XpressKEY TroubleShooting
April - Supra Marketing & Training Resources
May – SupraNET Reports
June – Supra Billing
July – Broker Office Training
August – Self-Help – Top 3 Billing Support Calls
September – Self-Help – Top 3 Technical Support Calls
October – SupraWEB Train the Trainer
November – System Admin Best Practices
We are developing a Train the Trainer Series that will help you help your agents. Our first one coming up is in October for SupraWEB.
At the beginning of the month, we sent out to all organizations our very first Year of Supra. I will be sharing that next …….

69. Questions
Are there any questions?

70. Year of Supra
Tina Gibbs - Training

71. July 2019 - Year of Supra - Combined intro and video
-Facebook posts
-Live training
- to agents
-Video loop in your lobby
-Host on your MLS login web page.
July Year of Supra - Combined intro and video

72. Questions

73.
Jim Sowers

74. www.supraekey.com SupraWEB Keyholder login page
SupraNET Association/MLS Login
Compatible eKEY® Device List
Help & How-to Self-help Links to User Resources by product Links to User Resources by type

75. Navigation Bar Products Keys Keyboxes SupraWEB Downloads
eKEY software links
ActiveKEY® software
DisplayKEY software
Login
SupraNET
About Us
History
Supra System
Customer Support
Product Resources
Self-Help Options
Documents
Videos

76. Questions

77. eKEY Live Demo
Jim Sowers

78. Questions

79. Lunch - One (1) Hour
Break – 15 minutes

80. Supra Master User Certification Program
July 2019

81. Tasha Larson – Product Management
Product Concepts
Tasha Larson – Product Management

82. Product Refresh SupraNET Association/MLS
Q2: User interface design - plan
Q3: New site established with multi-browser functionality
Q4: Sign in/Inventory management
The next focus for Supra is updating our administrative website. The goal is for continuous improvements to be made to a beta SupraNET website, target for complete functionality end of 2020

83. Questions

84. Product Management & Training
Break Out Sessions
Product Management & Training

85. Clock For Time Management PowerPoint Template
Session 2 – Training
4 Groups
Session 1 – Product
4 Groups Mgmt.
minute Brainstorming sessions
Leaders:
Tasha Larson – Product Management – What to do
Tina Gibbs – Training – Training Program 2020
Moderators:
Jim Sowers
Laurel Begnoche
Jan Peterson
Traci Anderson
Time Keeper:
Martha Heppner
Group will provide info to the entire group!

86. Questions

87. Supra Bluetooth & Security Overview
Adam Cooper

88. Agenda iBox BT LE SECURITY Bluetooth Trends Keeping up with Phones
Part 1
Part 2
iBox BT LE
Bluetooth Trends
Keeping up with Phones
iBox Inside
Test Summary
SECURITY
Carrier cyber security process
iBox & Bluetooth security
eKEY app security
Data center security

89. Bluetooth Trends ? We watch the technology trends for you! Part 1
iBox BT LE
iBox evolution
Bluetooth® is projecting 5.2 billion Bluetooth
enabled devices to be shipped in 2022
IrDA
BT Classic
BLE ?
Bluetooth 5 – Announced December 7, 2016

90. Keeping Up With Phones Daily OS patch testing for eKEY
Staying atop the changing mobile landscape
Daily OS patch testing for eKEY
300+ test phones vs
eKEY Android now supports BLE!
5 secs vs.
15 secs
70% of Supra eKEY users are Apple customers
40% of all phone users in the United States are Apple Customers
14.4% of all phones globally are Apple customers
Sources:
Kantar Worldpanel, 2018
Statista

91. iBox Inside

92. Test Summary Electromagnetic Compatibility (EMC) Environmental
Room Temp Life Cycles
Cold Temp Life Cycles
High Temp Life Cycles
High Storage Temperature Storage
Low Storage Temperature Storage
Temperature Shock
Temperature and Humidity
Salt Fog
Water Resistance
Snow and Ice
Blowing Dust
Ultraviolet Rays
Chemicals and Cleaners
Water Immersion
Temperature and Humidity Life Cycles
Wayne Larson, Engineer
Employee since June 1967
Retired 2017
Electromagnetic Compatibility (EMC)
Electrostatic Discharge (ESD)
High Electrical Noise (HEN)
Dynamics
HALT (Highly Accel Life Test)
Handling Drop
Door Slam
Attack Resistance
Cyber Security
Regulatory
FCC
CDA CE

93. Carrier Cyber Security Process
Part 2
Security
Full time security engineers
External
3rd party assessment

94. iBox & Bluetooth Security
Preventing iBox attacks
Supra protocols are designed for non-encrypted links (e.g. IrDA)
iBox requires Supra authentication protocol
Application data is encrypted
Challenge / Response used against replay attacks
Bad Code Lockouts used for brute force attacks
Preventing Bluetooth attacks - “BlueJacking”, “Bluesnarfing”, “Bluebugging”, “Blueborne”, etc.
Bluetooth standard has strengthened its security against these attacks
Use newer model phones with latest Bluetooth standards
Keep your phone OS up to date
Supra eKEY application does not accept connections
3rd Party Security Audits
Certicom
UTRC – United Technologies Research Center
Tangible Security
Optiv

95. eKEY Account / Auth Code
eKEY App Security
eKEY Account / Auth Code
CBS Code
PIN Code
Update Code
Cookie
AES-128 Keys
Hacker Profile
What’s Needed Next
Security Analysis
Someone off the street
No eKEY, no entry
Extremely difficult
Downloads eKEY from app store
Need authorization code
Must guess 10 alphanumeric code
1+ quadrillion possibilities
Need permission or coop
Need cookie
Must guess 40+ bytes - Extremely difficult
Copy a Cookie – need Digital Signature
Need AES-128 Key or guess signature
Have key but doesn’t sync
Need update code
10,000,000,000+ possibilities
Have updated key
Need PIN
10,000 possibilities
Have PIN
Need CBS (optional) or allowed time of day
10,000,000
Possibilities
Why AES-128?
“The design and strength of all key lengths of the AES algorithm (i.e., 128, 192 and 256) are sufficient to protect classified information up to the SECRET level.”

96. Data Center Security Supra Infrastructure Services
Anti-virus
4 Managed Datacenters
Salem, OR – Internal Supra use
Redwood City, CA – Production
Allen, TX – Disaster Recovery
Cloud – Prod / DR

97. Questions

98. Raul Lomeli or Robert Perez – Supra Products
Hardware Operations
Raul Lomeli or Robert Perez – Supra Products

99. Key Types
DisplayKEY ActiveKEY
XpressKEY eKEY app

100. DisplayKEY Hardware Operations Communication Types PIO and Infrared
Sync Frequency
Daily and Weekly
Auto eSyncs
Between midnight and 6:00 am local time
During the sync process
Key uploads all of its transactions since the previous sync
Updates primary and coop systems for the next sync period

101. ActiveKEY Hardware Operations Stays Updated
Communication: Infrared (IR)
Stays Updated
If no coverage for 24 hours key will be deactivated.
Keeping the key charged will help keep the key from deactivating due to no coverage.
PC-Sync and update codes are available when not in cellular coverage.
Release shackle operation uploads transaction data & performs a network check.
Obtain key uploads transaction
Transactions uploaded via SMS
Firmware can be updated via GPRS or PC-Sync

102. XpressKEY Hardware Operations Obtain key uploads transaction
Communication: Infrared (IR)
Touchscreen
Physical Feedback
GPS Radio
Stays update continuously while in cell coverage
(GSM) – 3G Radio
If no coverage for 24 hours key will be deactivated
Keeping the key charged will help keep the key from deactivating due to no coverage
Release Shackle operation uploads transaction data and performs a network check
Obtain key uploads transaction
Transactions uploaded via SMS
Firmware can be updated via GPRS

103. eKEY Hardware Operations
Device compatibility list is available on
Communication: Infrared and Bluetooth
Sync Frequency: Daily & Heartbeat
Auto eSYNC between midnight and 6:00 am local time
Sync includes primary & coop updates and eKEY Professional updates
Keybox transactions upload immediately when in cell coverage
Heartbeat checks for key status changes
Key uploads last 3 accesses to help keep activity fresh

104. Questions

105. 15 Minute Break
Break – 15 minutes

106. Tina Gibbs – Did you know?
SupraNET
Tina Gibbs – Did you know?

107. MemberVIEW Login
MemberVIEW allows you too see a Keyholders SupraWEB page without needing their SSO Login
Who here uses the MemberVIEW button? Tell us why you like it!
So the MemberVIEW allows you to see a Keyholder's SupraWEB page without needing their Single Sign On Login
On the Home page, just click on MemberVIEW in the top tool bar

108. MemberVIEW Login
MemberVIEW allows you too see a Keyholders SupraWEB page without needing their SSO Login
Enter their Key Serial Number and PIN – and verify that you are in the correct Association/MLS – then hit Login

109. Help
From the SupraNET Home Screen – click on Show All Tasks

110. Help Finding information for SupraNET is now just a click away!
The help window
The help viewer provides an integrated table of contents and a full-text search feature so you can find information easily. Book icons open to reveal topic entries and subtopics. The help viewer has the added benefit of allowing you to see the table of contents or search results at the same time you are viewing a help topic. This orients you within the help system and allows you to see all of the other applicable help topics at a glance.

111. Show All Tasks
Just a couple of items I want to review with you in Show All Tasks

112. Messaging
Messages
Use SupraNET to deliver message to all keyholders within the association/MLS. Send messages to keys that will be delivered the next time they communicate with the Supra network. Another option is to post messages to SupraWEB so agents can see them the next time they login to SupraWEB.

113. Messaging 2 messages each 5000 characters 1 message 32 characters
This is a great way to stay in touch with your members!

114. Quick Keybox Assignment Tool
If you have a large number of keyboxes that you want to assign and program, there is a feature in SupraNET called Quick Keybox Assignment that can help you.

115. Quick Keybox Assignment Tool
iBox BT LE and iBox BT Keyboxes only!
Assign KeyBox without shackle code changes
Faster process for bulk assignments
Assign a carton to an agent or office
Unassign and reassign a KeyBox or carton in one step
Assign KeyBox with shackle or CBS code changes
Assign and change shackle and CBS codes in a single step
Do not need to re-enter shackle or CBS codes for each Keybox
Program iBox BT LE and iBox BT keyboxes from this screen
Assign keybox without shackle code changes
Faster process for bulk assignments
Assign a carton to an agent or office
Unassign and reassign a KeyBox or carton in one step
Assign keybox with shackle or CBS code changes
Assign and change shackle and CBS codes in a single step
Do not need to re-enter shackle or CBS codes for each keybox
Program iBox BT LE and iBox BT keyboxes from this screen

116. 1 2 3 4 Assigning Keys Assigning Keyboxes Excel Spreadsheet
Barcode Scanner is optional. The barcode scanner must be equivalent in performance and technical specifications to the Motorola Solutions Symbol LS2208 model.
Barcode scanning
A barcode scanner can be used to quickly assign a keybox or multiple keyboxes to an agent or office.
Accuracy and Speed

117. Intro to SupraNET Organization Lease KeyHolder Lease April June August
October
December
Organization Lease
March
May
July
September
November
This is every other month and the flyer will be provided to you on the USB Drive for you to share and register for the session you desire!

118. Questions

119. And then the Shuttle will take you to St. Innocent Winery …….
Adjourn Back to The Grand Hotel
Please refer to your shuttle guide I ed out to you
And then the Shuttle will take you to St. Innocent Winery …….