1. Gets
it.
TRAINING
DISTRIBUTION NETWORK

2. AGENDA Ecosystem Helix experience Equipment Apps Accessibility
Customer path
Discover
Purchase
Activate
Key messages
Quiz

3. HELIX EXPERIENCE

4. Helix – An entertainment experience
Takes your entertainment to the next level
Brings all your entertainment together in one place
Voice command that gets it
Accessible on all your devices, even remotely
Helix, at the heart of your connected lifestyle
A high-speed, high-performance and secure Wi-Fi network
An app that enables you to manage all connected devices in your home, even remotely
An easy-to-manage smart home for all (home automation will be available in 2020)

5. Sports App A space dedicated to sports
Provides a variety of sports content and stats
Access to:
Game scores
Player stats
Team rankings
Program
Game start time reminders
Automatic recording of all your favourite team’s games

6. Kids Zone A secure content space just for kids
Free content curated according to their age group
Tweens (10 to 12)
Big kids (8 and 9)
Little kids (5 to 7)
Preschoolers (2 to 4)
Controlled by parents
Set up filters according to Common Sense Media ratings and reviews

7. EQUIPMENT

8. Helix Fi Gateway At the heart of the Helix experience
Ensures that all networked household devices and objects are connected
Merges the modem and router
Optimizes itself daily
Automatically switches between the 2.4 GHz and 5 GHz networks

9. Helix TV terminal
Works with the RF protocol and can easily be hidden behind the TV
Works using the Wi-Fi from the Helix Fi Gateway
Transmits entertainment content to the TV
Up to 8 programs can be recorded at the same time
Recordings are stored in the cloud
Channels are provided in the best possible resolution (HD, 4K)

10. Voice remote Easily paired with the Helix TV terminal
Entertainment can be controlled by voice command and from the menus
French voice search feature that understands all Quebec accents
Has the “Aim Everywhere” feature thanks to the RF protocol
Backlit for easy use

11. Wi-Fi pods
Wi-Fi pods improve the home network’s coverage and provide Wi-Fi throughout the customer’s home.
Wi-Fi pods are devices that connect to the Helix Fi gateway.
With the gateway, they create a mesh network to extend Wi- Fi coverage in your home and eliminate any dead or weak zones.
The technology forms a single Wi-Fi network that continuously optimizes itself by selecting the best frequency for each connected device.
You can easily manage your pods and connected devices through the Helix Fi app.
No need for cables. The pods are plugged directly into a power outlet.

12. Wi-Fi pods Other brands of Wi-Fi pods, repeaters or extenders:
Not included in our installation and support.
Do not provide a single home network.
Cannot be managed through the Helix Fi app, nor can the devices connected to them.
The Helix Fi terminals cannot connect automatically to them. Manual connection is possible.

13. Technical specifications

14. Apps

15. Helix App Takes your entertainment experience to a whole new level
Take your favourite content with you
Easily access it at any time
Download content that was saved in the cloud on your mobile device
Can then be viewed anywhere in the country, without using up data
With the “Helix GO Channels” option, browsing the Guide Views becomes quick and easy, and there’s no need to worry about broadcasting rights
Parental Control

16. Helix Fi App Enables you to:
Easily manage all the connections in your home from anywhere
Create user profiles
Consult your usage statistics
Create connection schedules
Pause devices
Easily activate the various modes by profile or by device, such as Sleep Mode, pausing the Wi-Fi and Parental Control.
With Helix Fi, you can track family member and device activity throughout your household, for a more hands-on management of your digital life.

17. Accessibility

18. Voice remote With the touch of a button
Access and search for entertainment content
Enable closed captioning
Enable described video
Specially designed for people with a visual impairment
Buttons with various shapes and textures
Backlit buttons
Button for quick access (B) to accessibility settings

19. Voice Guide Enables you to browse within the Guide
Voice guidance will dictate the information contained in the Guide:
Name of the show being aired
Show description
Show duration
Accessibility on all the platforms thanks to the Helix TV app

20. Customer path

21. Customer path - Discover
The Helix demonstration will enable the customer to:
Discover the ecosystem
Validate requirements
Learn about the plans
An effective demonstration features 5 steps
Welcome
Hello and welcome!
Questions | Qualification
What type of content do you watch on TV?
How many TVs do you have?
How many people live in your home?
Are there any children or teenagers?
Rephrasing - Move on to the Demo
Let’s take a closer look at Helix. Please follow me.
Everything will be explained to you in the demonstration.
Customer’s consent – Transactional
Let’s look at the best solution for you.
Shall we go ahead with this?
Conclusion and Walk Back
Thank you very much!
I’m sure this solution will meet all your needs.

22. Customer path - Discover
Your demonstration must include:
Voice command
Search for a show, movie or actor
New features
Demonstrate the “Restart” feature
Explain how to find “Recordings”
Content aggregator
Demonstrate how to access YouTube
Kids Zone
Access the “Kids Zone” and explain its benefits
Explain the benefits of “Parental Control”
Sports App
Demonstrate how to access the app
Compare 2 teams or 2 players.
According to qualification

23. Customer path - Purchase
3 purchasing opportunities
Starter kit
The customer wants the Helix Internet and TV services
Helix Fi Gateway
The customer only wants the Helix Internet service
Helix TV terminal
The customer has more than one TV
The Helix TV service comes with Helix Internet
Warranty/30-Day Satisfaction
13% off on the starter kit
10% off on the Helix Fi Gateway and on the Helix TV terminal
No monthly payments, which reduces the customer’s monthly invoice
*Illico and Helix cannot coexist
Your arguments

24. Customer path - Comparative
Partners
Distribution network
Videotron stores
Starter kit
$365
$432
Helix Fi Gateway
$215
$240
Helix TV terminal
$175
$192
Videotron equipment purchases are divided into 24 installments, payable on the monthly invoice
The rental option is no longer available

25. Customer path – Silent advisor
A tool will be made available to the customer to enable making an informed choice
The silent advisor will enable the customer to:
Get information on the various plans available
Learn about the requirements for the ecosystem’s functioning
Know what comes next after purchasing Helix equipment
Partners without access to the silent advisor can refer to the Helix website to guide the customer in choosing a plan

26. Customer path - Activate
To obtain his or her Helix plan, the customer must:
Call customer service
An appointment with a Videotron technician is required to install Helix equipment
A new simplified invoice will be used for Helix
A customer that already has Home Phone/Mobile Phone services will therefore receive 2 invoices
30-day warranty following the activation
Before returning the equipment to the store, the customer must communicate with Videotron's customer service to cancel their service and proceed to the removal of the equipment from their account.
of equipment
Return

27. Key messages

28. Voice command to control your connectivity at home
With the touch of a button, your voice takes control
Find and watch your favourite content
Set up Parental Control
Bring up your favourite player’s stats
Learn about your favourite actor’s filmography
Ask it to fast-forward or rewind
And soon, control your connected home devices
Turn the heat up
Dim the lights

29. All your entertainment in one place
A centralized search feature
Club Illico
Netflix
YouTube
TV channels
The Helix app, which enables you to access to all your content on all your devices, even remotely
Recordings in the cloud
A “Restart” function so you never miss out on your favourite shows
Kids Zone
Sports App

30. Ultra-intelligent Wi-Fi that allows you to effectively manage your home
High-speed, high-performance and secure
Continuously optimizes itself to be as efficient as possible at all times, throughout the home
Frequency switching technology that enables it to ensure optimal band use (2,4GHz or 5GHz)
The Helix Fi app enables you to manage all connections in your home, even remotely.

31. An easy-to-manage smart home for all
The Helix Fi App
Automatically recognizes the connected home devices
Enables you to set usage time
Enables you to pause Wi-Fi access
And, in 2020, the much-awaited home automation feature

32. Competitive advantages

33. TV Comparison   (on the 4K recorder)  (10 HD; 4 4K and 6 HD) Helix
Illico
Bell Fibe
Voice command 
Content aggregator
 (on the 4K recorder)
Apps integrated into the TV experience
8 simultaneous recordings
 (10 HD; 4 4K and 6 HD)
Cloud recording
PIN-protected content
Kids Zone: a secure space for children
Sports App with live stats
On Demand content
Remote download and viewing
Connection without coaxial cable
Access to content on your devices, even remotely

34. Internet Comparison   (Bell Wi-Fi app)  (Pause only) Helix Illico
Bell Fibe
Remote Wi-Fi management 
 (Bell Wi-Fi app)
Network self-diagnosis
Network optimization
Wi-Fi pods
Parental Control
Usage time setting
Automatic recognition of connected devices
Notification when a new device connects to your network
Filtering of inappropriate websites
Time management by device
Profile creation and device assignment
Time management by profile
 (Pause only)
“Pause” and “Sleep” features

35. Quiz

36. Question 1
Among the positioning options below. Which positioning does Videotron wish to put forward?
Simply state content and it appears on the screen
Voice command facilitates content search
An easy and efficient way to search for the content you want, simply by using your voice
Voice command is the new feature
Answer: c) An easy and effective way to search for the content you want, simply by using your voice

37. Question 2
Among the positioning options below. Which positioning does Videotron wish to put forward?
YouTube is accessible via voice command
Recordings, On Demand content, YouTube, Netflix, etc. are all in the same place
Content is easily accessible
More content
Answer: b) Recordings, On Demand content, YouTube, Netflix, etc. are all in the same place.

38. Question 3 Name three features of the Voice remote.
Recognizes voice commands
Pairs with the terminal in a few easy steps
Comes in several colours
The “Aim Everywhere” feature
Has a YouTube button
Answer: a), b) and d)

39. Question 4
Name two features of the Helix TV terminal that enable an enhanced and evolved experience.
The possibility of programming up to 12 recordings at the same time
The terminal uses the RF protocol to communicate with the remote
The recordings are cloud-based
It must be positioned near the Helix FI Gateway for best performance
Answer: b) and c)

40. Question 5 Name two features of the Helix Fi Gateway.
It must be paired with a modem to ensure optimal performance
It automatically switches between the 2.4 GHz and 5 GHz networks
It has 2 Ethernet ports
Its signal is 5 times more powerful than that of our current equipment
Answer: b) and c)

41. Question 6
With the Helix Fi app, you can track family member and connected device activity throughout your household.
True
False
Answer: True

42. Question 7 What is the “Restart” feature?
Simultaneously record multiple content
Start or restart content from the beginning
View your content remotely
Manage the usage of connected devices in your household
Answer: b) Start or restart content from the beginning

43. Question 8 What are the key messages of the Helix experience?
Choose (4) answers.
Voice command, at the heart of your connected home
Only a new TV product
Ultra-intelligent and dependable Wi-Fi
A new Voice remote
All your entertainment in one place
A connected home, the much-awaited personalized home automation
Answer: a), c), e) and f)

44. Question 9 A customer with 2 TVs can purchase 2 starter kits. True
False
Answer: False – the customer only requires one Gateway. The customer must purchase an additional Helix TV terminal.

45. Question 10
A customer can install Helix on a TV and Illico on another.
True
False
Answer: False – Illico and Helix cannot coexist.