1. Take care of yourself

2. Take care of yourself This module will cover:
The three under pinning values to stay safe at work
Health and Safety – The law and John Lewis Policy
Taking care in a retail business
Emergency situations
Mandatory training you need to complete
The purpose of this module is for you (new Partners) to:
Feel comfortable about the Partnership’s attitude to your safety above anything else
Learn some of the key things to be aware of as you work in a retail environment
Be clear on what to do in an emergency; how you can protect yourself, colleagues and customers
Understand how we document an accident and the Partners who are trained to help.
Today we will cover:
The three core values
Three crucial statements that Partners should remember, to stay safe
Taking care in a retail business
Hints and tips on staying safe in some important areas
Emergency situations
What to do in the event of a fire or bomb alert
Accidents do happen…
How to record an accident and who can help

3. Module objectives
Raise your awareness of the three core safety values which, combined with your health and safety training, will keep you safe at work
Explain the Partnership’s approach to creating a safe place to work for Partners and customers and complying with Health and Safety Legislation
Identify the mandatory training you need to complete
Explain where to find guidance on what to do in an emergency. Highlight your responsibilities and the Partners who are trained to help
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business. W
Partner Development

4. The three under pinning values to stay safe at work
The Partnership Safety Department's primary responsibility is to assist the business to develop and implement preventative measures that reduce the likelihood of accidents, in a way that is compliant with health and safety legislation and the civil law duty of care.
The Partnership holds the belief that everyone should go home at the end of each day fit and well. Generally we do not perform hazardous activities within the Partnership, therefore Partners should not be putting themselves at risk.
These are the three core values that all Partners must acknowledge which, combined with health and safety training, will keep them safe at work. 1
Nothing we do is worth being harmed for 2
Unsafe behaviour will be challenged, not rewarded 3
Partners are empowered to challenge safety issues
Any reasonable challenge is entitled to a fair response
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

5. Nothing we do is worth being harmed for
Three core values to stay safe at work 1
Nothing we do is worth being harmed for
John Lewis is a retailer selling goods and services. There are no tasks or parts of our undertaking where we wish Partners to place their safety, or that of others, in second place.
Preventing all incidents may not be possible but where there is significant potential for injury, risk assessments will have highlighted this and a safe way of working will have been identified.
Following the relevant Work Instruction Notes (WINs) and safe ways of working, will minimise the chance of an injury.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business. W
Partner Development

6. Health and Safety Law Three core values to stay safe at work W 2
Unsafe behaviour will be challenged, not rewarded
We cannot walk past someone doing something unsafe or leave people to struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that may put them at risk, is simply not how we should be doing things.
Neither should we congratulate people for putting themselves in an unsafe position when helping a customer – the safety of Partners really does come first.
Lifting heavy boxes of stock, moving equipment, over reaching from ladders and using scissors incorrectly to open packages are common examples of where injuries may occur more frequently because the tasks were not carried out in a safe way.
Partners should follow the relevant
Work Instruction Notes (WINs)
if unsure on how to use equipment.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business. W
Partner Development

7. and Safety Law Three core values to stay safe at work3
Partners are empowered to challenge safety issues
Any reasonable challenge is entitled to a fair response
The Partnership has various forums for Partners to raise concerns and receive answers about all areas of the business – the Gazette, Democratic bodies and team meetings.
You should feel comfortable to challenge unsafe work practices directly with your colleagues in the first instance, for example not using a ladder safely.
Ongoing safety concerns should be raised with your line manager, though any Partner can seek advice directly from the Partnership Safety Department.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

8. John Lewis Partnership Health & Safety Policy
The Partnership’s Health & Safety Policy is the formal expression of our aims and explains how we intend to ensure the health and safety of Partners, customers, contractors and suppliers. The policy outlines how we will be compliant with Health and Safety legislation.
Your responsibilities
All Partners within the business share some burden of responsibility for achieving a safe and healthy working environment by the way in which they act, behave and respond to any information, instruction and training they receive.
Where to find it
As well as being on the branch notice board, the policy and other documents detailing our approach can be found on the Safety pages of the Partner Intranet.
The Health & Safety legislation applies to ALL employers and employees; a brief summary is given on the following slides.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

9. Health and Safety Law
All employees have a right to work in places where risks to their health and safety are properly controlled. Health and safety is about stopping you getting hurt at work or ill through work. Your employer is responsible for health and safety, but you must help.
What employers must do for you
Decide what could harm you in your job and the precautions to stop it. This is part of risk assessment
In a way that you can understand, explain how risks will be controlled and tell you who is responsible for this
What you must do
Follow the training you have received when using any work items your employer has given you
Take reasonable care of your own and other people’s health and safety
Co-operate with your employer on health and safety
Tell someone (your employer, supervisor, or health and safety representative) if you think the work or inadequate precautions are putting anyone’s health and safety at serious risk.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

10. Health and Safety Law Taking care in a retail business Risk Assessment
The Partnership recognises that most Health & Safety law is risk-led and our policy is to eliminate or minimise Health & Safety risks, as far as is reasonably practicable. We aim to reduce the likelihood of incidents occurring and reduce work-related ill health.
The Partnership completes a safety risk assessment on all areas of the business. This identifies hazardous tasks which in turn drives identification of equipment that can make a task safer to perform and training to ensure we have competent and safe Partners in all areas of the Partnership.
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

11. Health and Safety Law Taking care in a retail business Risk Assessment
The top safety topics that have been identified to have the highest level of risk, within retail and distribution are:
Areas where
there are vehicles
COSHH
(where relevant)
Use of
work equipment
Manual Handling
House keeping
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

12. Health and Safety Law Taking care in a retail business
Areas where there are vehicles
There are areas within the Partnership which involve a significant amount of vehicle movement.
Below are a few examples of where vehicles and pedestrians mix:
Car parks
Warehouses
Receiving docks/ bay where goods are unloaded
Customer collection points
When working or visiting these areas it is vital you follow the rules to stay safe.
If you are unsure speak to the manager on duty
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business.

13. COSHH Control of substances hazardous to health
Taking care in a retail business
COSHH Control of substances hazardous to health
No everyone uses chemicals significantly in their role. If your department is involved in chemical handling, you will receive specific instructions and training
Ensure you complete your COSHH mandatory training attached to your role on Partnerlink and within the Partner Development Website (PDW)
If your department is involved in chemical handling, such as the Catering Partners, you will receive specific instruction when you arrive and will learn all about COSHH.
COSHH (Control of substances hazardous to health) provides a legal framework to protect people against health risks from hazardous substances used at work
Covers hazardous chemicals
Relates only to significant exposure
Explains what to avoid doing with it
Details safe methods and precautions and emergency measures
Your sponsor will cover department specific COSHH products with you.

14. Taking care in a retail business
Use of work equipment
Most equipment that you will use within your role can be used sensibly, without formal training. That said, the relatively higher frequency of incidents caused when using ‘day to day equipment,’ means you must take care to use it properly.
Within the mandatory training section of the Partner Development Website (PDW) you can access short Work Instruction Notes (WINs)
Depending on where you work, relevant Work Instruction Notes (WINs) will be attached to your role within Partnerlink, for example using ladders and cages, but all are available to view
Use of these simple items are covered by a mixture of
information, reading rules and signs that set out how to use the item
instruction, with a more detailed written form of instruction.
The John Lewis intranet has a section which you can access on the homepage called Branch Operating Procedures (BOP). The Safety and Occupational Health section has a list of Work Instruction Notes (WINs) that you can access for advice and good practice on using items such as the ones listed here.
Some equipment may only be used following very specific training and will mainly be used by specialist Partners:
Powered mechanical handling aids
Waste disposal equipment
Catering equipment
Certain vehicles
Lighting and electrical systems
Dock levelers and goods lifts
If in any doubt, as always, ask your manager. W
Partner Development

15. Taking care in a retail business
Manual Handling
All Partners, at some stage, whether they work on the shop floor, in an office, a warehouse or within catering and hospitality need to consider manual handling safety.
It is your responsibility to work safely and not to put yourself at risk when lifting items.
Ensure you complete your mandatory training attached to your role on Partnerlink and within the Partner Development Website (PDW)
If your department is involved in heavy lifting, such as Goods Handling, Stock Management or within Distribution, you will receive specific instructions and manual handling training
The specific manual handling training modules include Shapes, Moves, Elements and Taking Stock
Good housekeeping is a discipline that is part of our working culture
Poor housekeeping causes incidents and is a major cause of stock damage and inefficiency
Customers are covered by safety and health too. Watch out for:
Slippery entrances during wet weather
Poorly displayed floor level furniture
Inappropriate behavior on stairs or escalators
Spillages in the coffee shop
Display plinths at the edge of walkways
It is your responsibility to work in a neat and tidy manner and alert a manager to any potential hazards.

16. Customers are also covered by health and safety.
Taking care in a retail business
Housekeeping
Preventing accidents before they happen
Good housekeeping is a core discipline within the retail world. Poor housekeeping causes incidents (as well as being a major cause of stock damage and inefficiency.)
It is your responsibility to work in a neat and tidy manner and alert a manager to any potential hazards.
Be on the lookout for:
Cluttered stockrooms
Blocked exits
Items protruding into aisles
Stock overhanging on racking
Badly filled cages
Slippery entrances during wet weather
Good housekeeping is a discipline that is part of our working culture
Poor housekeeping causes incidents and is a major cause of stock damage and inefficiency
Customers are covered by safety and health too. Watch out for:
Slippery entrances during wet weather
Poorly displayed floor level furniture
Inappropriate behavior on stairs or escalators
Spillages in the coffee shop
Display plinths at the edge of walkways
It is your responsibility to work in a neat and tidy manner and alert a manager to any potential hazards.
Customers are also covered by health and safety.
It is your responsibility, as a Partner, to ensure the shop floor is a safe environment in which to shop

17. Taking care in a retail business
Housekeeping
Safety signs and what they mean
Signs help keep us safe. It is your responsibility to familiarise yourself with the safety information available to you, within the areas you work and access across the business.
Blue - mandatory
must do
Orange – COSHH
known health effects
Red – prohibition
must not do
Green - safe condition
follow this
Signs are a quick and easy reminder to those unfamiliar with their surroundings. Read out colours and meanings.
Yellow – warning
look out for
Non coloured - general information

18. Emergency situations Health and Safety Incidents
Within the Partnership we use the word incident to describe any untoward event that did or could have resulted in someone being harmed. We use the term ‘what might have happened’ and these incidents must be recorded also, in case there are lessons to be learnt that could prevent a future incident.
You must report any incidents to a first aider or your line manager; they will arrange to record the incident on our Incident Reporting and Investigation System (IRIS).
You must find out how to contact a first aider within your branch or business unit
Ask your sponsor or line manager if there are any branch specific procedures you should follow, or to clarify anything you find unclear
All First Aiders have a work related first aid qualification. On duty first aiders are on call to attend to health and safety incidents and they receive a small payment for this. First aiders gain a life skill that can be used in and outside of John Lewis.
Good housekeeping is a discipline that is part of our working culture
Poor housekeeping causes incidents and is a major cause of stock damage and inefficiency
Customers are covered by safety and health too. Watch out for:
Slippery entrances during wet weather
Poorly displayed floor level furniture
Inappropriate behavior on stairs or escalators
Spillages in the coffee shop
Display plinths at the edge of walkways
It is your responsibility to work in a neat and tidy manner and alert a manager to any potential hazards.
If you are interested in becoming a First Aider speak to your line manager

19. Emergency situations Fire W Partner Development
Ensure you complete your Fire & Safety mandatory training attached to your role on Partnerlink and within the Partner Development Website (PDW)
Ask your sponsor or line manager if there are any branch specific procedures you should follow or to clarify anything you find unclear
In the JLP we use the term incident to describe any untoward event that did or could have resulted in someone being harmed. The terms accident and near miss are not generally used any more. The focus is on the ‘what might have happened’. We record health and safety incidents on IRIS, the Incident Reporting and Investigation System. More detail is available in written form from the Occupational Health department
If you are involved in, or witness an incident
Consider what the outcome might reasonably have been, regardless of what it actually was
Is it sufficiently serious to need reporting?
Seek treatment if needed from a First Aider
Report the event to your manager
Record the details on an IRIS form
Always be completely honest in your answers
Get help from
First aider (ask your manager who is a first aider in your department)
Occupational Health Advisor if there’s one on site. W
Partner Development

20. Emergency situations Other Incidents and Emergencies W
There are many incidents which could occur during the working day. The Partnership has tried to plan for as many eventualities as possible.
These may include:
Evacuation
Bomb threat
Suspicious packages
Invacuation
Public demonstrations
Floods
Lost children
Ensure you complete your mandatory and any other incident and emergency training attached to your role on Partnerlink and within the Partner Development Website (PDW)
Ask your sponsor or line manager if there are any branch specific procedures you should follow or to clarify anything you find unclear
In the JLP we use the term incident to describe any untoward event that did or could have resulted in someone being harmed. The terms accident and near miss are not generally used any more. The focus is on the ‘what might have happened’. We record health and safety incidents on IRIS, the Incident Reporting and Investigation System. More detail is available in written form from the Occupational Health department
If you are involved in, or witness an incident
Consider what the outcome might reasonably have been, regardless of what it actually was
Is it sufficiently serious to need reporting?
Seek treatment if needed from a First Aider
Report the event to your manager
Record the details on an IRIS form
Always be completely honest in your answers
Get help from
First aider (ask your manager who is a first aider in your department)
Occupational Health Advisor if there’s one on site. W
Partner Development

21. Key learning points Nothing we do is worth being harmed for
Follow the core values to stay safe
Everyone has a responsibility for safety
Complete the relevant Health and Safety training to stay safe at work
Work safely and tidily to prevent incidents
Think for your customers to keep them safe
Raise any concerns with your line manager
Avoid lifting where ever possible and always seek assistance for larger items
Read the instructions on any chemicals and only use them for the intended purpose
Know the signs in your area, and what they mean
Use work equipment correctly and follow ladder guidance
Read the WINs – everything you need to do to be legal and safe is on the mandatory website – search for your job title.
Only use complex equipment if trained – you will see what you’re entitled to use on your job title’s spreadsheet on the mandatory website
Tidy as you go, it’s easier, safer and prevents accidents
Help customers to help themselves by thinking for them
Never guess if your safety is at stake, always ask.
You will need more information as you progress with us and your line manager will cover issues relating to your area in more detail.
Get Partners to sign mandatory training cards (Take care of yourself and Fire and Emergency DVD) and collect in

22. What’s next W Partner Development
Complete mandatory training attached to your role within Partnerlink
Complete additional safety training attached to your role within Partnerlink
Complete a floor walk of your department with your line manager or sponsor to identify any particular hazards
Identify how to contact a first aider within your branch/ business unit
Ask your sponsor or line manager if there are any branch specific Emergency & Incident procedures you should follow
If you transfer branch/ business unit ensure you find out the new local safety practices and information to keep you safe at work
Access further safety information via the Partner Intranet and PDW
The John Lewis Partnership holds the belief that everyone should go home fit and well at the end of their day. After all we are a retailer and we do not perform dangerous activities. Therefore there is a set of values that we wish all Partners to abide by. These are
1. Nothing we do is worth being harmed for
In other words, we are not the police or the bomb squad, we are a shop, and selling iPods, fresh food or toasters is not a cause for putting ourselves in harm’s way; and yet we do. Lifting heavy furniture or boxes of tinned goods as well as overreaching on ladders, using scissors as a knife to open packages are all examples of where injuries can occur that are unacceptable given what we do.
2. Unsafe behaviour will be challenged, not rewarded.
We cannot walk past someone doing something unsafe or leave people or struggle on their own. If we do, we ourselves are open to challenge by others. Asking someone to do something that they are clearly not capable of is simply not how we should be doing things. Neither should we congratulate people for putting themselves in an unsafe position when they are helping a customer – the safety of our Partners really does come first.
3. Everyone has the right to challenge and expect a response
This is a very Partnership way of doing things; Gazette letters, Branch Council and AGMs are all forums for raising concerns and getting answers. Safety has it’s own mechanisms too, through line managers, OHAs, Safety Committees etc
The trainer must get the new Partners to understand that as a business, there is no part of their role where we expect them to put their safety in second place. The value nothing we do is WORTH being harmed for, doesn’t mean that no-one will ever be harmed again.
We do want people to show initiative and go the extra mile – but only when it is safe. Being off work recovering, whilst holding your bravery medal at the very least is a huge cost to the business. We would rather take the loss and have you fit and well, contributing to the business. W
Partner Development

23. Take care of yourself