1. PCI, PII & 2015 Accounting

2. 2015 Accounting Changes New P&L Format/Wording Changes
Service Charge change
New Accounts/Departments
Q&A

3. P&L Updates Revenue • Rooms • Food and Beverage
• Other Operated Departments
• Miscellaneous Income
• Total Operating Revenue
Departmental Expenses
• Total Departmental Expenses
Total Departmental Income

4. P&L Updates Undistributed Operating Expenses
• Administrative and General
• Information and Telecommunications Systems
• Sales and Marketing
• Property Operations and Maintenance
• Utilities
• Total Undistributed Expenses
Gross Operating Profit
Management Fees
Income Before Non-Operating Income and Expenses

5. P&L Updates Non Operating Income & Expenses • Income •Rent
• Property and Other Taxes
• Insurance
• Other
• Total Non Operating Income and Expenses
EBITDA (Earnings before Interest, Taxes, Depreciation and Amortization

6. Service Charges Definition
A service charge is a mandatory amount billed to the customer’s account for which the customer has no discretion as to payment, the amount of the charge, or it’s distribution to employees
Treatment
Service charges must be treated as revenue and any corresponding payment of service charge to employees is treated as a wage expense.

7. New Accounts Rooms Dept: • Complimentary F&B • Complimentary Goods.
Sales Dept
• Revenue Management Expense
New Dept: Information and Telecommunication Systems

8. Information & Telecommunication Dept
Expenses
Labor Costs and Related Expenses
Salaries, Wages, Contracted Labor and Bonuses
Sub-Total: Salaries and Wages
Service Charge Distribution
Contracted, Leased or Outsourced Labor
Bonuses and Incentives
Total Salaries, Wages, Service Charges, Contracted Labor
and Bonuses
Payroll Taxes
Supplemental Pay
Employee Benefits
Total Payroll Related Expenses
Cost of Services
Cost of Cell Phones
Cost of Internet Services
Cost of Local Calls
Cost of Long Distance Calls
Other Cost of Services
Total Cost of Services

9. Information & Telecommunication Dept
System Expenses Administrative and General Centralized Information System Energy Management Food and Beverage Golf Hardware Health Club/Spa Human Resources Information Security
Information Systems
Other
Property Operations and Maintenance
Rooms
Sales and Marketing
Telecommunications
Total System Expenses

10. Information & Telecommunication Dept
Other Expenses
Cluster Services
Contract Services
Corporate Office Reimbursables
Dues and Subscriptions
Entertainment - In House
Equipment Rental
Operating Supplies
Other Equipment System Storage and Optimization Training Travel - Meals and Entertainment Travel - Other Uniform Costs Uniform Laundry Total Other Expenses Total Expenses

11. PCI & PII Updates Your Protection & Audit Changes
2015 Hotel Training Program
Protecting Your Hotel & Your Guests
Q&A

12. Your Protection
Utilizing Centrada Solutions to secure your network to prevent intrusions
PCI scans from our current Merchant Service Provider to constantly test your network
Cyber Insurance Policies
Staying Up to Date on New Information via Publications/Conferences

13. Audit Changes
Ensuring PCI scans are done and passed every 90 days and maintaining documentation of the passed scan
Testing random EC and Dept Head PC’s to ensure there are no remote log in software applications loaded
Verifying NO cell phones are on employees who handle credit cards for guests

14. 2015 Updates Mandatory Company wide training program
Anyone who handles credit cards or accepts credit card payments
Will be tapered to various duties; i.e. servers/front desk agents, sales staff, AR staff
Roll Out 3/31/15

15. PII Personally Identifiable Information
Do you have valet? How/Where is the guests vehicle information stored? What happens when the guest leaves how is it destroyed?
How/Where is your employee data stored? Under lock and key? What do you do with the files once you terminate someone?
What do you store for your frequent stay program? How is it accessible?

16. PII Personally Identifiable Information
Did you know your signature is considered PII
PII includes biometric identifiers aka repeatable action of the individual; i.e. DNA, fingerprints, even your signature
Includes lists for a conference, employee name, position, company which can be linked to an individual
Portion of PCI Compliance

17. PCI Compliance
Most of the recent breaches involved companies who were technically PCI compliant (by checklist standards)
Biggest threat is your staff and how they handle data (password usage, mobile device usage at work)
As of 12/31/14 Version 2.0 was no longer valid, Version 3.0 is now in effect
Focus is on education and awareness, password strength, network vulnerability