1. Project Steering Committee Meeting
September 20, 2018

2. Public opportunity to speak on items not on the Agenda
Call Meeting to Order
Agenda Review
Public opportunity to speak on items not on the Agenda

3. Action Items
Approve the Minutes of the July 19, 2018 Project Steering Committee Meeting and review of Action Items

4. Update on CalACES/CalSAWS Discussions with Accenture

5. When: CalSAWS DD&I Contract Negotiations Framework and Results
August 2: Accenture Change Order and Initial Cost Proposal submitted
August 3: Provide Final DD&I Requirements (including CalWIN ancillary systems)
August 6 – September 5: Conduct business negotiations
August 15: Accenture Revised Change Order and Cost Proposal submitted
August 29: Accenture Revised Change Order and Cost Proposal submitted
August 31: DXC preliminary conversion Cost Proposal submitted
September 4: Accenture Revised Change Order and Cost Proposal submitted
September 5: Meeting with CalACES and Accenture Legal Counsel
September 6 – 18: Legal Counsel to prepare Amendment that represents the business deal
September 19-20: Final review and revisions to Change Order and Amendment
September 21: Submit Change Order and Contract Amendment to OSI with IAPD

6. Accenture Deferred Items Not included in September 4 Scope or Price

7. Key Assumptions about the Scope of Work:
CalSAWS DD&I Contract Negotiations Framework
Key Assumptions about the Scope of Work:
Assuming a deal for CalSAWS Migration DD&I can be reached, requirements and deliverables associated with technical infrastructure, cloud, operations and SLAs will be defined as part of the Change Order/Amendment resulting from the LRS Cloud Proof of Concept (POC)
CalWIN Training, Change Management and Implementation Support tasks and deliverables are not included in this scope of work
Portal and Mobile App are not included in this scope of work

8. What: Scope: Contract Requirements:
CalSAWS DD&I Contract Negotiations Framework
What:
Scope:
CalSAWS Design, Development and Test
CalACES Implementation, Training and Organizational Change Management
Assumed start date: Monday, January 7, 2019
Contract Requirements:
Amend the LRS Agreement
Accenture is directed to propose and price to the existing LRS Terms and Conditions
If a deal is reached, requirements and deliverables associated with technical infrastructure, cloud, operations and SLAs will be defined as part of the Change Order/Amendment resulting from the LRS Cloud POC
The C-IV M&O contract extension will be handled separately
Still ambiguity in requirements so Accenture was directed to document assumptions in SOW and cost proposal

9. CalACES/CalSAWS Planning Update

10. To date, this workgroup is working to develop draft:
Pre-Consolidation Governance Workgroup (‘little g’) Update
Workgroup Objective
This cross consortia group, made up of deputies from the three SAWS are developing documentation to assist with the transition of adding CalWIN counties into the committee governance structure, to allow for 58-county (6 Regions) input into SCR designs.
To date, this workgroup is working to develop draft:
Guiding Principles for CalSAWS Committees
Regional Manager Roles and Responsibilities
Proposed Committees
Cross Walk – CalWIN and CalACES Change Governance
2019 Side-by-Side Release Schedules
More to come at the Strategic Conference!

11. Revised Approach Based on Contract Negotiations
Ancillary Systems
Revised Approach Based on Contract Negotiations

12. Timeline to be revised Review Major Topic Areas Three-pronged Approach
Ancillary Systems Decision Making Process
Review Major Topic Areas
Imaging
Appointment Management
Lobby Management
Task Management
Call Center
Three-pronged Approach
White Papers
Webinar Demonstrations
Functional Designs with Accenture
Timeline to be revised

13. White Paper Documentation for:
Ancillary Systems: White Papers
White Paper Documentation for:
Imaging
Call Center
Task Management (Draft)
White Papers include:
Overview of current state
Relevant Facts
Alternatives Analysis by McKinsey
Pros and Cons of each alternative
Key Issues for Considerations
Appendices with cost details

14. Approach to Webinar Demonstrations:
Ancillary Systems
Approach to Webinar Demonstrations:
Demonstrate LRS as-is whenever possible
Demonstrate/provide an overview of functionality captured in the requirements from CalWIN County visits
Joint county/consortium approach
LRS as-is will be presented by Consortium/County staff
Complex ancillary requirements will be presented by individual counties, as needed
Review requirements from CalWIN county visits to obtain county input
Webinar schedule will be distributed via CIT to all counties
Number of attendees is county determined – number of call-in lines per county limited to 3

15. Original Approach from McKinsey White Paper:
Ancillary Systems: Modifications to Approach
Original Approach from McKinsey White Paper:
“Sessions (Webinar Demonstrations) will be held to demonstrate the target state solution, explain and discuss requirements, and to validate the requirements for enhancement.”
Webinar Demonstrations will promote education and understanding
Functional Design Sessions from January – April 2019 will be used to finalize requirements
Accenture will lead functional design sessions with the 58 Counties to finalize requirements for the following topics:
Imaging
Task Management
Non-State Forms
APIs for Lobby Management, Employment Services and Master Data set
Conversion needs for CalWIN Ancillaries
GA/GR

16. Ancillary Systems: Contact Center/HD Approach
Conduct Contact Center/HD Webinar as planned AND conduct requirements gathering sessions that will feed an IAPDU and resulting procurement
Considerations:
The Call Center component of the Accenture agreement has been removed as it was cost prohibitive
McKinsey is re-evaluating the current recommendation in Deliverable 10
Recommendation
Competitively procure a Call Center software package for the California Counties

17. Schedule Webinar Demonstrations:
Ancillary Systems: Next Steps
Schedule Webinar Demonstrations:
Plan for Early October for the first session
Recommended schedule:
Begin Early October with Imaging
Follow in two/three week increments with:
Task Management
Appointment Management
Lobby Management
Call Center
Send corresponding White Papers 2 weeks prior to Webinar Demonstration
Feedback from these demonstrations will be captured and provided to CalSAWS leadership for review and further decision making

18. Review Status of the LRS Cloud Proof of Concept

19. LRS Cloud POC - Timeline

20. Stakeholder Engagement

21. CalSAWS Stakeholder Engagement Process
AB 1811 Human Service Omnibus – Chapter 35, Section Bill Language
SECTION15
 The Legislature finds and declares all of the following:
(a) Through the Statewide Automated Welfare System (SAWS) consortia, the state and counties provide health and human services to over 13 million Californians.
(b) The state is currently working in partnership with the federal government to consolidate the existing consortia systems and functionality into one single California Statewide Automated Welfare System (CalSAWS). This consolidation will heavily leverage the existing Los Angeles Eligibility, Automated Determination, Evaluation, and Reporting (LEADER) Replacement System, rather than building a new system.
(c) California, its counties, and stakeholders have a decades-long partnership and commitment to excellence in service delivery for its health and human services programs. This partnership is a relationship built on effective communication, transparency, and a shared vision of service to millions of low- income and vulnerable Californians.
(d) The CalSAWS will be the primary automation system for delivering benefits for several decades.
(e) The CalSAWS development process will be improved through meaningful stakeholder, client, and advocate input on elements that impact service delivery.

22. CalSAWS Stakeholder Engagement Process
SECTION 16.
Section is added to the Welfare and Institutions Code, to read:
(a) It is the intent of the Legislature that representatives from the State Department of Social Services, the State Department of Health Care Services, the Office of Systems Integration, the SAWS consortia, and the counties meet with advocates, clients, and other stakeholders no less than quarterly to review the development status of the California Automated Consortium Eligibility System (CalACES) and the California Statewide Automated Welfare System (CalSAWS) projects.
(b) Meeting agendas shall be established based on input from all parties, who may indicate their priorities for discussion.
(c) The State Department of Social Services, the State Department of Health Care Services, the Office of Systems Integration, and the SAWS consortia shall engage with stakeholders to discuss current and planned functionality changes, system demonstrations of public portals and mobile applications, and advocates’ identification of areas of concern, especially with the design of public-facing elements and other areas that directly impact clients.
(d) These meetings shall commence in the summer of 2018 and shall continue at least quarterly through development, implementation, and maintenance.

23. CalSAWS Stakeholder Engagement Process
SECTION 17.
 Section is added to the Welfare and Institutions Code, to read:
(a) The State Department of Social Services, the State Department of Health Care Services, and the Office of Systems Integration shall develop, in consultation with the County Welfare Directors Association of California, the SAWS consortia, and stakeholders, a formal process for health and human services advocates and clients to provide input into new or changing public facing elements of CalACES and CalSAWS.
(b) The process described in subdivision (a) shall include public portals, mobile applications, notices, certain ancillary services, and intercounty transfers.
(c) The process described in subdivision (a) may include focus groups, user- centered design sessions, and user acceptance testing.

24. CalSAWS Stakeholder Engagement Kickoff Meeting – September 12
CalSAWS Stakeholder Engagement Process
CalSAWS Stakeholder Engagement Kickoff Meeting – September 12
Agenda Topics:
Background/History
Federal Communications/Expectations
Update on 2018 CalSAWS Planning Activities and Schedule
Upcoming Procurements associated with client facing elements and opportunities for stakeholder involvement
SAWS Key Initiatives
Advocate Areas of Interest - Open Discussion
Debrief of the Meeting
Next Steps

25. Status of PSC Priorities
CalFresh QC Error Rate
Disaster CalFresh (DCF)
Change Management
Reports
Customer Facing Technology

26. Key Objective from 7/19 PSC meeting:
CalFresh (CF) QC Error Rate
Key Objective from 7/19 PSC meeting:
Analyze errors across the state the affect CF QC error rate and identify solutions.
Status: In progress
CalACES has been working on the following SCRS to help counties mitigate QC errors.
Findings: TBD
Action Plan: TBD

27. Key objectives from 7/19 PSC Meeting
Change Management
Key objectives from 7/19 PSC Meeting
Develop a weighted scale to determine if an SCR requires additional implementation and/or post implementation support.
Provide counties with standardized guidance on implementing new functionality on a scalable level (i.e. Release Note Quick Card).
Educate counties on release opportunities to test upcoming changes.
Explore ways to implement policy expediently, upon final release of State guidance where there is a short turnaround for implementation.
Status: In Progress
Current practice with SCR design is to work with committee on determining outreach activities.
Based on county input RMs have worked with Project staff to further define and enhance the change management process to address the needs of counties.
RMs have been attending facilitator meetings to ensure that there is a consistency of messaging regarding the current change management process.
RMs have reminded counties of the opportunity to request demos of functionality changes at the Release Webcasts held two weeks prior to each Release

28. Key Objectives from 7/19 PSC meeting:
Reports
Key Objectives from 7/19 PSC meeting:
Prioritize existing Report(s) SCRs
Create new dashboards or reports that will assist managers to manage units.
Implement subscription reports in CalACES, with the ability for Directors/Deputy Directors to access the reports remote (i.e. phone, tablet).
Ensure staff are educated where data in C-IV/CalACES Oracle Business Intelligence reporting tool (OBIEE) is being pulled/calculated from.
Status: In Progress
The Reports committee will be prioritizing the current Report SCRs.
The RMs have reached out to their counties and requested they log tickets for reports perceived as having incorrect data or have noticeable performance issues. We have also requested they submit an enhancement request for any report(s) they need to support their business processes.
Region 8 is convening a workgroup to discuss issues with existing reports.
Work with RMs to help counties identify where the gaps in understanding of reports and/or report data resides.
Subscription Reports are pending further discussion.

29. Key objectives from 7/19 PSC meeting:
Customer Facing Technology
Key objectives from 7/19 PSC meeting:
Ability to quickly inform customers via /text regarding emergencies
Staff need to understand the self-service portal
Develop marketing methods for self-service technology
Obtain online/phone support for self-service portal
Simplify customer login/opt-in process
Status: In Progress
SCRs have been created in C-IV and/or CalACES for the following objectives:
SCR CA Simplify Customer log/opt in process(es)
SCR C-IV Ability to quickly inform customers via text/ campaigns about emergencies or other critical information.
The Project will work with the RMs regarding the identification and development of a marketing approach for the existing applications, as well as an approach to quickly inform customers when necessary.
The self-service portal will be a competitive procurement where application support and the ‘sandbox’ for staff will be addressed.

30. Key Objectives from the 7/19 PSC meeting:
Disaster CalFresh (DCF) Status
Key Objectives from the 7/19 PSC meeting:
Automate DCF in the CalACES System.
Implement the CF 385 in the CalACES System.
Update DCF Reporting in the C-IV and CalACES System.
Status: In Progress
A proposal for automating and updating several Disaster CalFresh (DCF) has been submitted to CWDA for consideration for legislative and budget priorities for 2019.
Proposals will be reviewed by the legislative committee in the fall and finalized by the Board of Directors in December.
Changes requested in the proposal are:
Add cross county login ability
Update DCF Mass Replacement batch job
Add the CF 385 DCF Application questions to CalACES and automate eligibility rules
Add Daily DCF Report
Automate DCF NOAs

31. SPG Process and SCR Prioritization

32. CalACES SPG Approved SCRS – R18.09 Design Confirmed As of 09/06/2018
SCR Planning Group Updates
CalACES SPG Approved SCRS – R18.09 Design Confirmed As of 09/06/2018
NORTH: 37 SCRS – 7 Critical SPG Items
SOUTH: 89 SCRS – 15 Critical SPG Items

33. CalACES North – Backlog as of 09/06/2018
SCR Planning Group Updates
CalACES North – Backlog as of 09/06/2018

34. CalACES South – Backlog as of 09/06/2018
SCR Planning Group Updates
CalACES South – Backlog as of 09/06/2018

35. Please turn to the handout titled
10-1 CalACES SCR Process v10 – PSC pptx

36. Prioritization of Design Gaps
DDCRs

37. Background
The C-IV system and the Leader Replacement System (LRS) continued to implement SCRs since side-by-side sessions were held in 2015; creating design differences, which were not reviewed and approved by all 8 Regions.
The list of C-IV and LRS SCRs implemented into the respective systems are from Release 13.12d
The Migration Planning Team created a process to address these SCRs using a Design Difference Committee Review Form (DDCRF) to document the functionality of both systems and to capture the differences in design.
The appropriate committee reviews the DDCRF and makes a decision to accept the SCR as implemented or to create an SCR to address the design difference.
If the committee decides an SCR is required, the committee sets a priority of High, Medium or Low.
SPG then reviews the SCR and also ranks it along with all other current M+O SCRs

38. Background C-IV + LRS SCRs Committee Review and Prioritization
SCR updated in JIRA
SPG Ranking
Analysis conducted to determine design differences
SCRs are routed to committee for decision and prioritization
Committee outcome is documented in JIRA and SCR scorecard is attached
DDCR SCRs are ranked with ongoing M+O SCRs

39. 249 SCRs implemented in C-IV or LRS from 13.12d - 18.03
Statistics
249 SCRs implemented in C-IV or LRS from 13.12d
Overall DDCR stats
Breakout of Committee Priority and ETC
DDCRs by Change Type
Category
Counts
Migration Scope Cuts currently being worked out of M+O 10
Backlog DDCRs to be analyzed 22
DDCRs submitted for Committee decision 48
DDCRs that don’t need committee review 54
DDCRs resulting in SCRs from committee review 86
DDCRs currently implemented/approved for a release ( ) 29
Totals
249
DDCR Committee Prioritization/
Pending Prioritization
Counts %
Sum of ETC
(ETC of original SCR)
High 32
15%
3,969
Medium 36
17%
2,846
Low 18 9%
1,862
Committee Review Not Required 54
26%
7,162
Total
140
67%
15,839
Backlog 22
10%
4,177
Submitted for Committee Decision 48
23%
13,042
Totals 70
33%
17,219
Grand Total
210
100%
33,058
Change Type
Counts
Data Change 1
Enhancement
138
New Policy 36
Operational Enhancement 4
Policy Re-Design 31
Grand Total
210
Note: % of DDCRs reviewed by committee have resulted in an SCR

40. Determine Approach for managing the DDCRs in M&O
Continued Analysis to be completed
Next Steps:
Determine Approach for managing the DDCRs in M&O
Analyze number of items and number of Releases available to implement
Expectation that hours would be used from C-IV and LRS M&O to meet the need

41. Lunch

42. Policy Implementation September 20, 2018

43. Policy Implementation
Item
Policy Effective Date
C-IV Status
LRS Status
Description – CalACES Implementation Effort
Funding for Emergency Caregivers with Placement of Children and Non-Minor Dependents prior to Resource Family Approval
ACL 18-75
7/1/2018
SCR
101497
Design
Release
19.01
203634
Per ACL 18-33, all counties were required to provide the Short-Term, Interim payment (AB 110) to caregivers who had taken placement of a child prior to completing the Resource Family Approval (RFA) process between 3/30/18 and 06/30/2018.
Effective July 1, 2018, all counties must provide a payment equivalent to the basic level rate for a resource family to the Emergency Caregiver (EC) of a child. However, unlike the Short-Term, Interim funding, the EC funding will be exclusively funded through the Emergency Assistance (EA) Program, aid code 5K.
CalACES Update:
Phase III - Long Term Funding for Emergency Caregivers with Placements of Children Prior to RFA Approval will include:
Updating the eligibility rules to determine eligibility for the different types of EA funding
Automating the pay code determination
Automating the NOAs

44. Policy Implementation
CalFresh SSI Cash Out Reversal and Impact on ABAWD Phase II
CalFresh SSI Cash Out Reversal - Policy effective date will be between June 1, August 1, 2019
ABAWD – CalACES Counties currently ‘waived’ through August 31, Unknown if waivers will be extended.
Impact to ABAWD Phase II, in order for CalACES to implement SSI Cash Out Reversal:
Move ABAWD Phase II from to 19.03
Reduce scope of automation for ABAWD Phase II for to “must have’s”
Create subsequent SCRs to further enhance ABAWD automation, after SSI Cash Out Reversal is implemented
Included in ABAWD Phase II (19.03):
Eligibility determination of ABAWD, including mid-month Proration
Updates to Data Collection to track common ABAWD Exemption reasons, and ABAWD Time Limit information
Multiple updates to MEDS Batch jobs (Prorated months, ABAWD Calendar and Effective Dates)
Updates to Batch Time Limit jobs
Notices of Action (NOAs) to be placed in the Template Repository
Assumes final and complete ABAWD policy received and Committee Design Approval by end of October 2018
ABAWD (To be implemented post-SSI Cash Out Reversal implementation):
System determination if ABAWD Hours are ‘Met’ (includes Employment, Workfare, etc.).
Impact – Workers will manually track hours met for non-exempt ABAWDs and update ABAWD Time Limit pages directly
Automation of certain NOAs
Impact – Workers will generate NOAs through the Template Repository for ABAWD countable/consecutive months
Additional Data Collection updates to track Work Registration Exemptions
Impact – Workers will manually update Time Limit exemption or select other existing exemption reason

45. Policy Implementation
Item
Policy Effective Date
C-IV Status
LRS Status
Description – CalACES Implementation Effort
CalFresh Ending Cash Out for SSI/SSP Recipients Policy
ACL 18-90
ACL 18-91
ACL 18-92
TBD
SCR
Analysis
Release
SCR
203103
Release
19.07
The Legislative budget bills include agreement to fund the SSI (Supplemental Security Income) Cash Out initiative which would reverse California’s current law that prohibits SSI and/or SSP (State Supplementary Payment) recipients from receiving CalFresh benefits. This policy contains several components which will be implemented no later than August 1, 2019.
Ending Cash Out applies to three groups of individuals and/or households:
Group 1 – SSI/SSP beneficiaries who are new CalFresh applicants who will no longer be precluded from CalFresh eligibility, as well as current CalFresh households who have an SSI/SSP member(s) who will be added to the case.
Group 2 – Supplemental Nutrition Benefit (SNB) program: CalFresh households who have an excluded SSI/SSP member and as a result of this policy will experience a reduction in the CalFresh allotment once the SSI/SSP member and their income are added to the CalFresh household budget.
Group 3 – Transitional Nutrition Benefit (TNB) program: CalFresh households who have an excluded SSI/SSP member and as a result of this policy will lose their eligibility to CalFresh benefits once the SSI/SSP member and their income are added to the CalFresh household budget. The legislature has agreed to hold these households harmless by supplementing their benefits via a new state-only program.
- Continued on next slide -

46. Policy Implementation
Item
Policy Effective Date
C-IV Status
LRS Status
Description – CalACES Implementation Effort
CalFresh Ending Cash Out for SSI/SSP Recipients Policy
ACL 18-90
ACL 18-91
ACL 18-92
TBD
SCR
Analysis
Release
SCR
203103
Release
19.07
CDSS published ACLs 18-90, 18-91, and on July 31, 2018.
On August 13, 2018, CDSS kicked off the Reversing SSI Cash-Out Automation meetings. This group includes CDSS, CWDA, SAWS and the counties. The purpose of these meetings are to discuss questions related to the policy, implementation strategy, and automation timeline. These meetings are held bi-weekly through October at the CalACES North location.
CalACES Update:
The design for this change will be a solution that will work for 58 counties.
The CalACES teams are continuing to meet and document system change recommendations. At the October CW/CF committee meeting the team will present the implementation approach and timeline. Over the course of documenting system change requirements the project teams will provide regular updates and request input on the system change recommendations from the CW/CF committee.

47. Policy Implementation
Item
Policy Effective Date
C-IV Status
LRS Status
Description – CalACES Implementation Effort
CalFresh Able-Bodied Adults without Dependents (ABAWDs)
ACIN I-11-16
ACIN I-88-16
ACL 18-08
ABAWD Handbook
1/1/2017 Fixed Clock
8/31/2019
Waiver Expires
SCR 7215
Phase II
Design
Release
SCR 57971
Release
19.03
Due to the California’s high unemployment rate, it’s anticipated that in 2018 only three counties (Santa Clara, San Mateo, and San Francisco) will be subjected to the ABAWD policy. Therefore, in September CDSS submitted another ABAWD waiver to exempt the remaining 55 counties through The ABAWD waiver was approved by FNS and is valid 9/1/2018-8/31/2019.
The ABAWD Handbook was published on 1/26/18.  The ABAWD handbook is a living document and version 2.0 is in progress.
The critical items on which the State needs to provide direction are: NOAs/Forms, Exemptions including geographically waived areas, and the MEDS interface.
In February CDSS kicked off the SAWS ABAWD Automation meetings. These meetings will address SAWS questions associated to automating the ABAWD policy.
Considering the CalACES counties will continue to be on an ABAWD waiver until 9/1/2019, all the recent policy changes, and those that are in progress, the CalACES Project believes we need to move the ABAWD Phase II implementation to January 21, CDSS is in agreement with moving CalACES moving the ABAWD implementation to January 21, 2019.
CalACES Update:
The design team, consortium staff, and QA staff are working on documenting system changes and participating in the SAWS ABAWD Automation meeting with CDSS.

48. Policy Implementation
Item
Policy Effective Date
C-IV Status
LRS Status
Description – CalACES Implementation Effort
Child Support
SB 380
ACL 18-82
11/1/2018
SCR
Phase I
Release
18.07
Phase II SCR
100390
Design
18.09
priority sometime in October
Phase I
202806
Phase II
200785
18.09 priority sometime in October
Effective November 1, 2018, a CalWORKs (CW) applicant or recipient will have the option to exclude a stepsibling or half-sibling from the AU in order to keep one hundred percent of any child support payments made on behalf of that child, as long as the following apply:
The amount of child support received each month for that child is greater than the cash aid amount for the child; and
Child support received for the child has been consistent.
Any child support payments received pursuant to SB 380 would not be treated as income when determining CalWORKs eligibility or grant amounts. 
The final ACL was published on August 1, 2018, which included the final CW 52.
CalACES Update:
Phase I – Mass Mailer was mailed on 9/14/18. For cases that become active after 9/14/18, Counties are responsible for manually mailing the CW 52.
Phase II – Will implement changes to support excluding a stepsibling or half-sibling from the assistance unit in order to keep all child support payments The design team, consortium staff, and QA staff are working on documenting the requirements and the design.
At the September CW/CF committee meeting the project presented the implementation approach and timeline. After the SCR is approved the project will check in with the committee at each meeting thereafter for progress updates as the SCR moves through build and test.

49. Review: Upcoming CalACES Board Activities
Please turn to the following handout:
13-1_JPA Regular Agenda _DRAFT.doc

50. RCC/CSC Summit Debrief

51. Saturday Call Volumes and Coverage Options
RCC/CSC Summit Debrief
Participation from all 14 C-IV RCC/CSC Counties, Los Angeles County and additional C-IV Subscriber Counties
Discussion
RCC – Open Enrollment 2018/2019
Dates: October 15, 2018 – January 15, 2019
RCC Coverage: 8:00am – 5:00pm Monday – Saturday
Saturday Call Volumes and Coverage Options
Past Open Enrollment (2017/2018) Saturday Call Volumes
Future Options for RCCs
Overview of CSC Technologies available
Technology Presentation Posted on Web Portal
Resources>Resources by Functional Area>Contact Center Operations>RCC_CSC Summit 08_21_2018
Action Items are in process
Saturday Call Volume: 2017/2018
Date
Total
Call Volume
11/4/2017 3
11/11/2017
11/18/2017 1
11/25/2017 2
12/2/2017
12/9/2017
12/16/2017
12/23/2017
12/30/2017
1/6/2018
1/13/2018
1/20/2018
1/27/2018

52. State Update (OSI, CDSS & DHCS)

53. Regional Updates/Sharing

54. Adjourn Meeting