2. Information Technology
School of Nursing

3. LHSON Technology
Randy Adams
Desrick Shelton
Trent Morelock

4. LHSON Technology Help Desk on 1st floor
If no one is there – use the numbers on the sign
(Request help)
Please include what days and times you are available
Appointments are appreciated if a certain window of time is necessary.
Computer Repair/Troubleshooting - 
We will look at your machine and offer suggestions, but we are not a repair shop

5. Security Bear ID Passwords
Only the help desk can assist you with password issues
You are required to change your password once a year
Changing password affects wireless access

6. LHSON Technology AirBear – wireless access How to…
AirBear is only available at LHSON… other places need to use their guest network if available.
How to…
Select “Airbear WPA2” from available wireless networks
Your computer should prompt you for a user name and password. Enter your Baylor user name and password.
If your computer wants to add a certificate, then accept it and ok anything it wants to do 4)

7. LHSON Technology Printing In the LRC – 4 (2 color)
1 on 1st floor outside of Activity Room
1 on 2nd floor of HB (sim lab)
PawPrints – print release system
Install on your laptop
Special nursing driver (allows for legal)

8. LHSON Technology
Web Browsers – Have MULTIPLE browsers on your machine (Explorer, Firefox, Chrome, Safari)
If one doesn’t work, then try another
Baylor
Box – Network File Storage:

9. LHSON Technology Canvas – LMS Tegrity – Classroom Capture System
Spend some time becoming familiar with the layout and setting your notifications
Tegrity – Classroom Capture System
Possible be asked to view – link on the side of your Canvas class….

10. LHSON Technology ExamSoft – online exam Use Mozilla/Firefox or Chrome
Go to
Will receive an with login information and instructions
It is free – if it asks you to pay; then contact us.
Load software well before the first exam
Take the practice exam
Download exams ahead of time
Turn off/close all programs
Turn off unnecessary services
Virus protection – may need to suspended or shut off

11. Services Virus Protection Microsoft Office 365
Baylor’s main web page – Current Students – Online Technologies
Microsoft Office 365
Go to
Evolve/Elsevier products
Outside vendor – our help is limited

12. Tech Tips Download any needed items BEFORE coming to class. EXAMS!
Watch for times when printing bottlenecks and plan accordingly.
Check your Baylor frequently!
Be aware of what building you are in and how it is different from LHSON
Do you have 3 browsers? Get them!

13. Technology Web Pages AirBear Setup and Support Technology Questions
Technology Questions
Help Request Forms