1. AOL SELF-HELP Built into the AOL program are the answers to nearly any problem you might encounter when using AOL

2. 1. AOL Quick Reference Guide 2. Discover AOL A – Z 3. AOL Online Support 4. AOL Tip Of The Day 5. Feedback NOTE: Paying AOL users may call AOL support 888-346-3704

3. AOL Quick Reference Guide Safety Keep Your PC Running Smoothly Communicate More Easily AOL offers to its Free AOL and paying AOL members Free Security Software. McAfee Security Center includes Antivirus, Firewall, Spyware to AOL via broadbrand users. Dialup users will not receive the Firewall. AOL Computer Checkup is a free diagnostic tool which can also repair most problems affecting your AOL. It must be downloaded and can be run without being on AOL. There will be a desktop icon. AOL One Click Fixes is another fast diagnostic tool which can also fix most problems it finds with oneclick. AOL email allows you to search all mail in all folders by clicking Search Mail. You can click the mailbox and do a quick reply to an email without actually opening the mailbox. AOL 9.1 you can quickly find someone in the address book by holding mouse over add book in the Buddylist. You now have Postcard templates which can be added to the Extras list. Groups of Pictures can be sent in email and you can add captions to them. _____________________________________________________ The EYE icon on the Buddylist now allows you to be invisible online.

4. AOL Ref Guide Continued AOL Keywords AOL Calendar Personalized Sounds The reference guide tells you how to use AOL Keywords, the AOL Calendar and how to Personalize the sound files used on your AOL program. Click Keyword and select EXPLORE KEYWORDS and you get a list of all AOL Keywords. Great place to learn. ________________________________________________ Click Keyword and type in AOL CALENDAR and the calendar appears. _________________________________________________ Click Keyword and type in AOL Sounds and you’ll find a way to change the AOL sounds quickly.

5. AOL Ref Guide Continued AOL Sync My Routine AOL Deskbar AOL Alerts & Reminders Have More Fun Online With AOL Sync you can sync its address book with your Blackberry, Motorola,Palm or Samsung. IF you use the Plaxo online address book you can also sync your aol address book with the Outlook and Outlook Express address book. The Reference Guide tells you all about My Routine, part of the AOL Favorites. The AOL Deskbar 2.0 makes it easy to access many AOL services, check your AOL® e- mail, and search the Web straight from your Microsoft Windows desktop. AOL Alerts for daily weather and how to use Reminders that you can schedule to pop up at a time you set. The guide shows you how to find and use Free Games online, How to change your AOL sounds and use celebrity voices, how to use the AOL Picture Center to share your pictures with others or to have prints made of your pictures.

6. DISCOVER AOL A - Z Aol a – z AOL Keyword Shortcuts AOL Tips AOL Mail  The AOL A – Z (Click Welcome)is a word list to help you find what you want to know. Example: Switched.com is a list of Technology news, gadgets and new stuff.  Keyword Shortcuts – click Keyword and select Keyword Shortcuts for list of keywords if you don’t know the keyword to use to find what you want.  AOL Tips gives you tips on what’s new on the web.  Mail takes you right to your AOL mail

7. AOL Online Support Answer Wizard Forums Live Help Click HELP and AOL HELP and select the Answer Wizard and ask it any question about AOL Go to the AOL Forums and find solutions and help for problems If paying AOL users, can select Live Help and talk with a support person. They can also send you a written copy of any instructions they give you to solve your problem.

8. AOL Tip Of The Day Read & Practice Each day an AOL Tip of the Day is displayed when you first sign online. You can turn this off, but it’s a great way to easily learn how to do things. Practice of items noted on Tip of the Day will also help you to learn

9. Feedback Rate features and services of AOL Feedback both positive and negative can be sent to AOL. Tell them what you think and what you want. All this is explained in The Reference Guide

10. AOL Client Program and AOL Webmail Go to www.aol.com, obtain an AOL screen name (ID) and password. Now you are an AOL member and can use both the AOL Client Program or AOL webmail FREE.www.aol.com At the bottom of the WWW.AOL.COM page is an opportunity to download AOL full client version which you may install into your computer and use – FREE. While installing you’ll be asked if you’re a current member or a new member. Select Current Member and then enter the screen name and password setup above.WWW.AOL.COM

11. continued You have the option to use the full AOL Client Program that you installed into your computer or to use the AOL webmail at www.aol.com. www.aol.com Installation of the AOL Client Program. Using FREE AOL means you will not have phone support to AOL. However, AOL provides all the information you will need within the AOL Client Program itself.

12. continued AOL has great flexibility, is known for it’s convenience and for being user friendly. It contains a browser (IE), very useful favorites, email organization, email graphics. AOL is like using IE (or firefox, Chrome), Outlook Express all in one. Can be a complete computer email with browsing application

13. continued You may use Firefox, IE, Chrome as you have previously. Unlimited indefinite online email storage. May save email on AOL’s server or on your computer or both. Many features are available to extend computing options or use AOL simply for email.