1. Excellence in Product Design & Development 1000 Marks
ACMA Awards
Year of Inception: 1966
ACMA Awards
Excellence in Product Design & Development 1000 Marks
Company Name :
Plant Location :
Award Category:
Tick mark in appropriate box as per your ‘Company Group Turnover for ’.
Small < 50 Cr ( NA )
Medium > INR 50 to 150 Cr ( NA )
Large > INR 150 to 500 Cr
Very Large > INR 500 Cr
Tick mark in appropriate box:
ACMA Member
Past & Present ACT Cluster/ ACMA UNIDO Cluster Companies are eligible without becoming ACMA member

2. Company / Plant Information
Use this slide to brief about your company / Plant.
It includes Product names / photos , Plant facility photographs.

3. For Administrative Queries: Ms. Sakshi Karkamkar –
Mobile –
Ms. Smita Kulkarni –
Mobile –
Mr. Sanket Jadhav -
Mobile
Ms. Surekha Deshmukh -
Mobile
For Technical Queries:
Mr. Arun Bage –
Mobile –
Mr. Atul Gupta –
Mobile –
Mr. Vishal Saxena –
Mobile –
Ms. Tanu Ahuja –
Mobile –
ACMA – Skilling and Mentoring
Godrej Eternia-C, ‘B’ Wing, '10th Floor, Office No.- C, Old Mumbai Pune Highway Wakdewadi, Shivaji Nagar , Pune – , India, Desk phone – ,

4. Company History with ACMA Awards (last 3 years)
Letter for Submission of Award application
Company letterhead details ( Logo , Address )
To ,
The Secretariat (ACMA Awards) ,
ACMA – Skilling and Mentoring
Godrej Eternia, ”B” Wing ,, 10th Floor, Office No. C,
,Old Mumbai –Pune Highway, Wakdewadi ,
Shivaji Nagar Pune – , India
We are pleased to submit the application for ACMA Award for Excellence in New product Design & Development Large / Very Large Category
All data submitted is duly verified and true to the best of our knowledge.
With regards
( Name & Designation of the Plant CEO )
Company History with ACMA Awards (last 3 years)
Sr. No.
Financial Year (April to March)
ACMA Awards Category-
Applied
Award / Certificate Won  1  2  3  
Note –
1) If you have applied & won multiple awards in one year, please mention accordingly.
2) If a plant has won Gold trophy in the year or in any of the above categories, then that particular plant will not be eligible to apply in the same category. But they can apply for any other categories.

5. CONFIDENTIALITY STATEMENT
Automotive Component Manufacturers Association of India
6th  Floor, The Capital Court
Olof Palme Marg, Munirka
New Delhi ,  India
To,
Applicant Company
CONFIDENTIALITY STATEMENT
As a part of the ACMA Awards Process, applicant companies provide business, market, technical, financial information/documents and top customers details in the application. Such information could also be related to intellectual property i. e. patents, product development etc.
ACMA take reasonable care to keep the above information confidential and shall not divulge it to third party and/or not use it for their own purpose, any part of this information in the course of assessment and thereafter.
I agree.
On behalf of ACMA
 Sd/-
Director General

6. Company’s Details
Name of the corporate group (if company is part of a corporate group): -
( Underline the plant for which application is sent )
2. Plant Address :
3. Invoicing Details (Applicable only for shortlisted companies for site diagnosis):
a) GST Number-
b) Invoicing Address (write complete address with pin code)-
4. Chief Executive Officer details :
Name : Designation :
Mobile :
Website:
5. Plant Head details :
Name : Designation :
6. HR Head details :

7. % Contribution of your business
Company’s Details
7. Company Group Annual Sales Turnover (in INR Cr.) for Year :
8. Plant ( for which application is submitted) turnover ( in INR Cr.) for Year :
9. Year of Establishment : Group Company _______ , Plant ___________
10. Total Employees : Group Company ___ , Plant _____________
11. Do you have a Joint Venture for the plant applied: ( If Yes , Mention the partner name )
12. Plant’s Key products :
13. Plant’s major manufacturing processes :
14. Plant’s Key competitors :
15. Plant’s Major Certifications :
S No
Core Processes
% Contribution of your business 1
Foundry 80 2
Machining 10 3
Others

8. Route Map to reach your plant
Company’s Details
16. Contact Person 1 Information : ( Need to contact thru out the process of ACMA Award )
Name :
Designation :
Mobile :
17. Contact Person 2 Information : ( Need to Contact if above person is not reachable)
Route Map to reach your plant
Provide here route map to your company for site diagnosis
(Site diagnosis is carried out if your application is shortlisted)

9. Details of contact person
Customer Details
Mandatory requirement (not applicable for Excellence in Supplier Development category)
Kindly provide details of your top 3 business customers in below table.
ACMA Award online application software automatically sends a link to all above addresses to get feedback about your plant.
Kindly inform above persons from your side to respond ASAP & ensure that we receive this before you submit the application online.( Your application will not processed without these feedback).
S. No
Customer Name
Location
% Business share (for the plant )
Details of contact person
Mobile Number & E mail 1
Name 1–
Designation –
Name 2–
Designation 2 3
Note:
These feedbacks will be considered by Jury for evaluation & the same will be provided to you as a part of feedback report.

10. Details of contact person
Supplier Details
Mandatory requirement (Applicable only for Excellence in Supplier Development & Inclusive growth category)
Kindly provide details of your top 3 business suppliers in below table.
ACMA Award online application software automatically sends a link to all above addresses to get feedback about your plant.
Kindly inform above persons from your side to respond ASAP & ensure that we receive this before you submit the application online.( Your application will not processed without these feedback).
S. No
Supplier Name
Location
% Incoming Purchase share (for the plant )
Details of contact person
Mobile Number & E mail 1
Name 1–
Designation –
Name 2–
Designation 2 3
Note:
These feedbacks will be considered by Jury for evaluation & the same will be provided to you as a part of feedback report.
Visit to be organized at one of your supplier’s premises for the assessment of the points mentioned in application. If it is not possible due to logistics reasons, Top management representatives of one / two of your suppliers can be invited at your site for the same during site diagnosis.

11. (Not applicable- for 1st time applicants)
Status of  actions  taken by your company based  on previous ACMA Awards feedback report.
(Mention top 5 only) 
(Not applicable- for 1st time applicants)
S.N.
Area of Improvement
Action taken
Result / Outcome 1 2 3 4 5

12. Summary of Achievements
for the year
1. Did you receive any awards other than Customers?
2. What are your biggest achievements in the last year?
3. What are challenges for you in the future and how are you preparing for it? Example Industry 4.0 , IOT (Internet of things) etc

13. Actual Marks ( for Office Use only )
Company performance at a glance
( Following radar chart shows the scores for each main area as per questionnaire, scores are converted to % )
RADAR Chart
Sr. No.
Section
Total Marks
Actual Marks ( for Office Use only ) % 1
Hygiene Factors
200 2
Product and Customer focus
210 3
Process focus 4
Leadership focus
180 5
Business Results
Total
1000

14. OFFICE USE ONLY Sr No. 1A 5S & Plant Upkeep 30 1B Leadership Focus 20
Section 1
Hygiene Factors
Total marks =200
Sr No.
Topic
Total Marks
Marks Obtained % 1A
5S & Plant Upkeep 30 1B
Leadership Focus 20 1C
Quality Management 1D
Stakeholder Happiness 1E
Safety 1F
Employee Engagement 15 1G
Environment Protection 5 1H
Poka-yoke / KAIZEN 10 1I
Legal/Statutory Compliances Code of Conduct 1J
Wastages Reductions / Non Value Adding reduction 1K
Automation and Digitization in various activities 1L
Contribution towards Society & Nation
Total
200
marks redistributed

15. 1. Hygiene Factors (1.A) 5S & Plant Upkeep
Total = 30
Mention in following chart status of Must be Facilities. (10 )
Questions are applicable for plant for which you have applied for ACMA Awards. In Status kindly mention % . E.g You have jogging track for 50 % areas , then write 50 %
 Must be facilities
S. No.
Description
Status 1
Jogging track inside shop floor, along walls 2
Trees in plant campus (86 Trees/ Acre) 3
No earth should be visible in entire company area. There should be concrete, tar roads or green lawns 4
No truck / fork-lift inside shop floor 5
Clean toilet blocks inside shop floor, dry & smell free 6
No nails to be used anywhere in the factory premises 7
All employees to wear uniform, shoes and necessary safety gadgets 8
Noise free DG sets & compressor 9
Clean wash room / change room and rest room facilities 10
Hygienic kitchen, drinking water & dinning hall 11
Good recreational facilities 12
Appropriate fire fighting equipment's should be placed at accessible locations 13
Drive Forward Digitization - Team in place 14
Shop floor- Well Ventilated 15
Shop floor- Illumination (natural lighting) 16
Nothing directly on floor across company 17
Accessibility for differently abled persons (If Applicable) 18
Mock Drill - conducted as per frequency 19
ETP & STP in Well maintained condition 20
Training & Learning Facility 21
Logistics Centre 22
Research Centre 23
Resource Optimization - - Drive Team in Place 24
Is your plant outside surroundings are clean 25
Use of Non-conventional energy
mark distribution changed and new questions added

16. (iii) How you drive Workplace Ownership concept (4)
1. Hygiene Factors
(1.A) 5S & Plant Upkeep
Total = 30
(ii) How you drive 5S Process (10)
Explain whether sub areas formed, Sub-Area Owners identified, 5S Audit schedule & mechanism, NC clearance, Award for Best, Cross Audits or any other activities done.
( You may use Photos / Images to support this )
mark distribution changed and new questions added
(iii) How you drive Workplace Ownership concept (4)
Explain responsibilities of operating people to keep workplace surrounding Clean & Safe

17. 1. Hygiene Factors (1.A) 5S & Plant Upkeep
Total = 30
(iv) Shining examples of 5S Improvements (3)
Show 4 Photographs, Assessor may interview few operators for checking effectiveness
mark distribution changed and new questions added
(v) Share few sample audit findings & actions taken (3)

18. 1. Hygiene Factors (1.B) Leadership Focus
Total = 20
(i) When was your VMV ( Vision , Mission & Values ) Statement was formed ? Have you revisited it afterwards ? When? (2)
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(ii) How you Communicate VMV to your Stakeholders like Suppliers, Employees etc. (3)

19. 1. Hygiene Factors (1.B) Leadership Focus
Total = 20
(iii) What Process is followed for forming Annual Business Plan i.e. Organizational Targets ? (6)
Specify Process time schedule, inputs considered, competitors performance and Benchmarks, who all participate in the Process, whether the Targets are based on last year performance or market oriented, giving some examples of market oriented targets. Also specify, how the Stretched factor is considered during this process. Show KPI of any one employee and explain how it is linked to Organizational target
mark distribution changed and new questions added

20. 1. Hygiene Factors
(1.B) Leadership Focus
Total = 20
(iv) How frequently the Organizational Targets are reviewed ? and show action plans for any two Targets, which were below the expected level - few months prior to year end (5)
mark distribution changed and new questions added

21. ( Assessor may verify with few employees about such meetings)
1. Hygiene Factors
(1.B ) Leadership Focus
Total = 20
Please give information about all types of communication meetings taking place in your organization indicating frequency, major participants and major issues during these meetings (4)
( Assessor may verify with few employees about such meetings)
mark distribution changed and new questions added

22. (1.C) Quality Management
1. Hygiene Factors
(1.C) Quality Management
Total = 30
Explain What actions have been taken in your organization to sensitize employees about Quality Culture (Defects should not go outside company – to - Defects should not get produced) (5)
Specify Quality tool training, control gates, empowerment, problem solving training , next station is your customer etc. You may also show photographs of posters for awareness creation
mark distribution changed and new questions added

23. 1. Hygiene Factors (1.C) Quality Management
Total = 30
(ii) How you identify CTQs and show some examples of Process capability improvement for two identified CTQs (10)
mark distribution changed and new questions added

24. (1.C) Quality Management
1. Hygiene Factors
(1.C) Quality Management
Total = 30
(iii) Show examples of use of Quality Tools like Six Sigma Project, poka-yoke, DoE, Why-Why Analysis, 8D etc. (15)
mark distribution changed and new questions added

25. 1. Hygiene Factors
(1.D) Stakeholders Happiness
Total = 30
(i) Show top 3 concern areas each from your Stakeholders like Customer / Suppliers / Employees and actions taken / planned for these concerns (10 )
Specify major dissatisfaction points received as feedback from these stakeholders
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26. 1. Hygiene Factors (1.D) Stakeholders Happiness
Total = 30
(ii) Show score of Supplier Satisfaction for 3 years (10)
mark distribution changed and new questions added
(iii) What are the actions initiated during last year? (10 )
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)

27. 1. Hygiene Factors (1.E) Safety
Total = 20
Give details of One Accident Investigation analysis and corrective actions (4)
( if there are no accidents , mention as ZERO Accidents )
mark distribution changed and new questions added
(ii) Give details of One Near Miss Accident and corrective actions (4)

28. 1. Hygiene Factors (1.E) Safety
Total = 20
(iii) At what frequency your Plant Head / CEO take round for Safety purpose only ? Give details of Unsafe Behaviour and Unsafe Condition observed during such round and how you take corrective actions (4)
mark distribution changed and new questions added
(iv) Indicate 3 identified Accident Prone areas in your factory and actions planned / taken (4)

29. (1.E) Safety 1. Hygiene Factors
Total = 20
(v) Do you conduct Mock Drills, Share one Report (2)
mark distribution changed and new questions added
( vi) Are you aware about any Fatal Accident happened in any factory (either in your group companies / competitor / customer / supplier etc.) and what preventive actions have you planned / implemented in your organization (2)

30. 1. Hygiene Factors (1.F) Employee Engagement
Total = 15
(I) Whether any of your Teams, participate in External Contests held by various agencies ? Give details indicating where they have participated / Topic of Presentation and level of Team members (Operatives / Supervisory / Managerial etc). Mention about the Awards won by your Team ( 10).
mark distribution changed and new questions added
(ii) Whether you have Cross Functional Teams working in your organization ?
Give details. Whether these Teams, gets an opportunity to make presentation to CEO / Plant Head ? CEO / Plant Head Give one example, where such a cross functional Team has contributed handsomely (5)

31. 1. H Poka-yoke / KAIZEN 1. Hygiene Factors
(1.G) Environment Protection
Total = 5
(i) List some of the recent achievements of your organization, regarding Resource Conservation like Energy / Water / Air / Oil (5).
mark distribution changed and new questions added
1. H Poka-yoke / KAIZEN
Total = 10
(i) What % of CTQs are being addressed through poka- yoke ? (3)

32. (1. H) Poka-yoke / KAIZEN 1. Hygiene Factors
Total = 10
(1. H) Poka-yoke / KAIZEN
(ii) Show some recent customer complaints, which are addressed through poka-yoke (2)
(iii) Show some shining examples of Poka-yoke / KAIZEN (3 )
mark distribution changed and new questions added
(iv) Show your mechanism for sustenance of poka-yoke / KAIZEN (2).

33. 1. Hygiene Factors (1. I) Legal / Statutory Compliance
Total = 5
(1. I) Legal / Statutory Compliance
(i) How do you ensure compliance of Statutory issues (5), Give few shining examples
mark distribution changed and new questions added

34. 1. Hygiene Factors
(1 J ) Wastage Reduction / Non Value adding activity reduction
Total =5
(i) Show some shining examples of Wastage Reduction / Non Value Adding Activity Reduction (3)
mark distribution changed and new questions added
(ii) Give shining examples where you have made improvements based on Benchmarking Best Practices Sharing from Industry or Knowledge sharing within Group organizations (2)

35. 1. Hygiene Factors
(1 K) Automation / Digitization of various activities
Total = 10
(i) Give shining examples of Automation / Digitization in different areas (6)
mark distribution changed and new questions added
(ii) What is your strategy for Industry 4.0 (4)
Specify actions taken / Planned

36. 1. Hygiene Factors
(1 L) Contribution towards Society & Nation Building
Total = 20 i
How you develop ownership of the cleanliness of the neighborhood , improving the aesthetics around the company premises ( outside ) 2 ii
Percentage of women employees & how this has increased over the years . Do you have a committee for implementation of policy of POSH (Prevention of Sexual Harassment at Work) Act, 2013?
iii
Any specific CSR activity you have done in year If Yes, describe iv
Mention steps taken by the Company to reduce the usage of plastic in manufacturing and non manufacturing areas. v
National Solar & Water Mission - Have you installed Roof Top Solar energy collectors and have earned through net metering. Adoption of Rainwater harvesting?
mark distribution changed and new questions added

37. Please describe how your company encourages family participation ? 2
1. Hygiene Factors
1 L Contribution towards Society & Nation Building
Total = 20 vi
Please describe how your company encourages family participation ? 2
vii
Mention here how company is prepared for disaster support management for affected elements in society ? E.g. support in flood relief , earthquake etc.
viii
Any Social Awards ix
Have you supported any differently abled persons - % age employment provided and accessibility arrangements for differently abled persons x
How do you support Make in India drive & skill development. (Import substitution , Entrepreneurship development , Tie ups with skill centers)
mark distribution changed and new questions added

38. Product and Customer Focus
OFFICE USE ONLY
Section 2
Product and Customer Focus
Total Marks = 210
S.N.
Sub topic
Total Marks
Actual Marks (for office use) %
2 A
Product / Product segment details 30 2B
Competition scenario 20 2C
Exports information 2D
Customer requirements / capturing process 65 2E
Export / domestic customer comparison
TOTAL
210

39. 2. Product and Customer focus
2 A. Product / product segment details Total 30
Are you engaged in complete System / Aggregate Design and development based on customer's requirement ? i.e. HVAC system , Brake system , steering system . Explain in brief your activities and your product segment details ( 10 )
(ii) Pl share details of how many more customers / systems were added to your folio in last three years (20)

40. 2. Product and Customer focus
2 B. Competition Scenario Total 20
(i) Pl give details i.e. who are your major competitors , comparison of market share , strength and weaknesses ( 5 )
(ii) Has your market share changed over last three years , give details , how much it has changed and the reasons. ( Consider products designed by you for this (15) )

41. 2. Product and Customer focus
2 C. Export Information Total 30
(i) Are you exporting products to developed countries , OE customer or Spares market. give details ( 10 )
(ii) Is this export through any joint venture partner/ domestic customer or directly to overseas customer. If its only for spares market, state the reason why its not supplied to OEs (20 )

42. 2. Product and Customer focus
2 D. Customer requirements capturing Process Total 65
(i) What are your customer's requirements in Domestic and Export markets beyond function and endurance ? How do you capture and deploy them during design and development . (The expectations could be touch and feel, fit, color, texture, sound quality , aesthetics etc.). Explain with one examples for each . ( 45 )
(ii) Pl state the specific facilities/ competence needed ,process flow of such data collection in such case. How it helped for your business ? ( 20 )

43. 2. Product and Customer focus
2 E. Export / Domestic Customer comparison Total 65
(i) Any difference in customer requirements in Domestic and Export market including regulatory requirements and how do you capture and leverage them for business . Do you use same design for both the markets. Pl explain.
( 45 )
(ii) Give some examples where it is prominently different for same product and how it is leveraged for overall business benefit? ( 20 )

44. OFFICE USE ONLY Section 3 Process Focus Total Marks = 210 S.N.
Sub topic
Total Marks
Actual Marks (for office use) % 3A
Overall Product development process 40 3B
Design and Development Infrastructure 3C
Tools used in Design & Development 30 3D
Technical tie up details / future plans 3E
Aesthetically sensitive Product 3F
Short life cycle products
TOTAL
210

45. 3. Process Focus 3 A. Overall Product Development Process Total 40
(i) What is your Product development process . Pl give details like stages, timelines , key deliverables at each milestone (20 )
(ii) Share one examples with plan Vs actual , Mention issues observed and what preventive actions are initiated to modify system ? Provide sufficient examples ( 20 )

46. 3. Process Focus 3 B. Design & Development Infrastructure Total 40
(i) What kind of infrastructure your organization has established for Product Design and Development. Is it capable of handling the current and near future customer's expectations and regulations. (20 )
(ii) Pl give details of competent manpower , Design software , verification/ validation facilities , regulatory test facilities, knowledge center / library etc. pl give details how they have been developed over last three years, how they have helped to add value for your customers ( 20 )

47. 3. Process Focus 3 C. Tools used in Design & Development Total 30
(i) Which tools e.g. FMEA , QFD etc are being used during Design and Development to reduce the cost and duration of Design and Development process . (10 )
(ii) Provide examples of tools used by teams for design and development and how it has helped organisation to give better service to customers in terms of Process/ result indicators. ( 20)

48. 3. Process Focus 3 D. Technical Tie ups and future plans Total 30
(i) Do you have any technical tie up / collaboration with external company / institution for Product design and Development support . Has it helped you in getting some specific business? (10 )
(ii) Give details of nature of tie up wrt Design and Development of Product. How deep the involvement goes in these activities including validation, issue resolution . ongoing support etc.( 10)
(iii) If yes , do you have any time bound plan to reach self sufficiency without loosing the business advantage .( pl give details of how organization intends to do it over a period) (10)

49. 3. Process Focus 3 E. Aesthetically sensitive products Total 30
Does your product belong to Aesthetically sensitive category / contribute to JD power appeal survey score.? If yes, what is your contribution to this survey for last five years? , What are the specific parameters / considerations involved?. What efforts have been put to improve the contribution?. State with Results.
( This is generally applicable to Interior and exterior / visible parts i.e.
trims Lamps, knobs , handles , skin panels , painted plastic parts) (20 )
(ii) Pl state what different Design and development process and capabilities you have established for these category of products.? How scope of interaction with customer in such case differs with typical engineering product.( 10 )

50. 3. Process Focus 3 F. Short Life cycle products Total 40
(i) Does your Product belong to a category which has smaller life cycle / high obsolescence / dynamic nature of technology development and regular updates have to be provided to keep it up to date . For ex Infotainment , electronic systems using software.
(15 )
(ii) Pl state what different Design and development capabilities you have established including field support as required.. How scope of interaction with customer in such case differs with typical engineering product. In such case , what specific processes are used to keep your product up to date in market including after sales service set up. (25 )

51. OFFICE USE ONLY Section 4 Leadership Focus Total Marks = 180 S.N.
Sub topic
Total Marks
Actual Marks (for office use) % 4A
Product Design as a key process 30 4B
Product Design Process- Strategic support 4C
Competency building 4D
Process integration 4E
Handling Dynamic customer requirements 15 4F
Continuous improvement through culture building 4G
Management structure to support competitive environment
TOTAL
180

52. 4. Leadership Focus 4 A. Product design as a Key Process Total 30
(i) Do you think , Product Design is key process to your business ? if yes, pl let us know how do you intend to sustain and improve on it. ( 15 )
(ii) Pl give us an example where , excellent Design has contributed to
Business growth in case of some product with data to support the impact (15)

53. 4. Leadership Focus
4 B.. Product design Process strategic support Total 30
(i) Does your leadership think Product Design and Development is a significant Process and need be a part of Business strategy, . If yes , what are the strategic initiatives planned to support Product D&D and how are they cascaded through various levels / functions. Pl give a process flow and participation by various levels and how cascading takes place.( ( 20 )
(ii) Provide few examples where you have significant achievements , e.g. Lead time reduction,,ease of Manufacturability due to strategic initiatives . (10)

54. 4. Leadership Focus 4 C Competency Building Total 30
(i) How do you ensure availability of necessary knowledge / competence levels of Design and development personnel and are upgraded as required. Pl give a process flow of how these needs and right candidates are identified . ( 20 )
(ii) How do you measure effectiveness of resources put in upgradation.pl share objective data (10)

55. 4. Leadership Focus 4 D ) Process Integration Total 30
(i) How do you integrate learnings during Design and development in organizational process .Give examples with process flow chart ( 20)
(ii) How major learnings have been integrated in last three years and what value it has added , Mention with examples and its benefits (10)

56. 4. Leadership Focus
4 E ) Handling dynamic customer requirements Total 15
(i) How do you take care of ever-changing customer and Regulatory requirements/ feedback on your Designed Products? Show examples where you could capture this at an early stage and helped business to excel.( 10)
(ii) How this data helped to improve Business results ..(5)

57. 4. Leadership Focus
4 F ) Continuous improvement through culture building Total 15
(i) How do you get ideas , suggestions to continuously improve Product Design and Development Process, internally as well as from customer?(5)
(ii) How the results achieved over last three years for Design and Development time , ( Consider one product / Product family ) (10)

58. 4. Leadership Focus
4 G ) Management structure to support competitive environment
Total 30
(i) How your management structure is articulated to take care / ensure demands of the current competitive environment, ( 15 )
(ii) Pl give a structure and pl explain how it helps in handling the challenges described in this application. (15)

59. Business Results (General)
OFFICE USE ONLY
Section 5
Business Results (General)
Total Marks = 200
S.N .
Sub topic
Total Marks
Actual Marks (for office use ) %
5.A
Product Results 40
5.B
Customer Focused Results
5.C
Financial And Market Results
5.D
Employee Focused Results
5.E
Process Effectiveness Results
TOTAL
200

60. 5. BUSINESS RESULTS (5.A) Product Results Total = 40
What is the % of DOL products? Show trend for last 3 years with target for each year (10)
What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)
(iii) What is the status of customer complaints? Show trend for last 3 years with target for each year (10)
(iv) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text)

61. 5. BUSINESS RESULTS (5.A) Product Results Total = 40
(v) What is the status of Warranty? Show trend for last 3 years with target for each year in PPM (8)
(vi) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.

62. 5. BUSINESS RESULTS (5.B) Customer Focused Results Total = 40
What is the Customer Audit score/ Rating? Show trend for last 3 years with target for each year (10)
(ii) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.
(iii) What is the Customer satisfaction score? Show trend for last 3 years with target for each year (10)
(iv) What are the actions initiated during last year? (4)

63. 5. BUSINESS RESULTS (5.B) Customer Focused Results Total = 40
(v) What is the status of Customer Awards and Recognitions? Show trend for last 3 years. Consider your top 3 business customers for this data. (8)
(vi) What are the actions initiated during last year? (4)
(Mention here reasons for receiving / not receiving all customer awards. Share 2 shining examples with photos and text.

64. 5. BUSINESS RESULTS (5.C) Financial And Market Results Total = 40
What is the sales turnover in INR Cr.? Show trend for last 3 years with target for each year (10)
(ii) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)
(iii) What is the % value addition to net sales? Show trend for last 3 years with target for each year (10)
(iv) What are the actions initiated during last year? (4)

65. 5. BUSINESS RESULTS (5.C) Financial And Market Results Total = 40
(v) What is the share of business for top 3 products. Show trend for last 3 years with target for each year (8)
(vi) What are the actions initiated during last year? (4)
(Mention here reasons for improving / reducing business share . Provide 2 shining examples with photos and text.)

66. 5. BUSINESS RESULTS (5.D) Employee Focused Results Total = 40
What is the Employee satisfaction score? Show trend for last 3 years with target for each year (10)
(ii) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)
(iii) What are the training man days per employee per year? Show trend for last 3 years with target for each year (10)
(iv) What are the actions initiated during last year? (4)

67. 5. BUSINESS RESULTS (5.D) Employee Focused Results Total = 40
(v) What are the Suggestions per employee per year. Show trend for last 3 years with target for each year (8)
(vi) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)

68. 5. BUSINESS RESULTS (5.E) Process Effectiveness Results Total = 40
How much is In house Rejections? Show trend for last 3 years with target for each year (10)
(ii) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)
(iii) What is the Inventory turn Ratio ITR (Inventory Turn Ratio)? Show trend for last 3 years with target for each year (10)
(iv) What are the actions initiated during last year? (4)

69. 5. BUSINESS RESULTS (5.E) Process Effectiveness Results Total = 40
(v ) What is the value added per employee cost (VAPCO). Show trend for last 3 years with target for each year (8)
Formula for VAPCO = (Sales – Variable cost)/ Employee Cost CTC
(vi) What are the actions initiated during last year? (4)
(Mention here reasons for exceeding/not achieving targets and share 2 shining examples with photos and text.)