1. NiceLabel 2017 Label Management System (LMS)
This is the biggest opportunity since mobility!
What’s new?
Everything is new
Everything is simpler
Everything is better
Even the Visual Identity is new
The biggest changes and most exciting time in the history of NiceLabel
NiceLabel Provides the tools and education to help adopt BEST PRACTICES
Best practices deliver print productivity and process improvement
Configure don’t code empowers business users and increases agility
Blaž Kop
Regional Sales Manager

2. Agenda 1 2 3 4 NiceLabel overview Your challenges Solution: LMS
Key business drivers
Direct costs
Indirect costs 3
Solution: LMS
LMS overview
Label and application designer
Web printing
Integration system
Document Management System
Services and support 4
Q&A, next steps
Q&A
Next steps
Introduction
Why does NiceLabel exist?
Our LMS customers

3. NiceLabel overview

4. The Vision “
Help businesses achieve continuous improvement and productivity gains from their labelling process. We call this “print productivity“
NiceLabel exists to help, companies of all sizes, deliver continuous improvement of their labelling process. We call this “print productivity”
As a truly agnostic company, we provide flexible solutions that empower our customers to choose the partners and services that best meet their needs.

5. The value of print productivity
Increase agility - Empower business user to design labels
Eliminate IT help or knowledge of printer commands
Reduce and consolidate label variations
Universal - Portable across any brand or resolution of printers
Dynamic - Move, resize, hide or format objects at print-time
Data-driven – Business rules help reduce variations
Mitigate risk and optimize processes
Integrate with master data and business systems
Eliminate mislabeling and unplanned downtime
Streamline label lifecycle and improve productivity
We do not serve “lock in” coded template strategies. We drive the proliferation of choice and cost reduction.
Who would think of coding word or PDF documents? Who would settle with having different documents for printing on HP, Canon, Lexmark and other brands, who would have IT guy or external company modifying the font on the word document and paying $$$ for that, and so on?
We do not serve “lock in” integration strategies. On the contrary, we drive the proliferation of choice and cost reduction.
Do you need:
…...need an IT support to change your labels?
… need to care which printer brand you use?
… have a separate template static for each label you print?
… print from a design environment?
… manually enter critical information for your labels?

6. Life sciences customers that standardize on NiceLabel
Medical
Pharmaceutical
Laboratory
Akerbiomarine?

7. Retail customers that standardize on NiceLabel
Apparel & Garment
Food & non-food
Apparel & Garment Manufacturing
Apparel & Garment retailers

8. Other customers that standardize on NiceLabel
Food & Beverage
T&L
Electronics
Automotive
Chemical
Alrla
“Global printing solution for all labelling and marking devices”

9. Your challenges
Business today realize their fragmented labelling processes and IT systems leave them ill-equipped to compete in today's dynamic, global environment. Many are now planning big changes to their labelling systems and processes in order to achieve greater agility
Two of the biggest trends we see in these labelling system modernization efforts are standardization and centralization.
Many companies have disparate systems that have been acquired through mergers or exist as part of legacy software implementations. Having labelling processes touch multiple systems introduces a host of problems like label errors, non-compliance, production downtime and product recalls. What’s more, maintaining multiple systems is very taxing on corporate IT resources. More and more companies are standardizing on a single platform for labelling that integrates with core business systems to streamline the entire process.
Many times with legacy labelling software, companies find that label data resides in a variety of locations, making it difficult to search and index labels, facilitate label changes and approvals, capture and report on label printing history, analyze printer and device usage and manage changes. Many companies host labelling at multiple sites and locations, adding another layer of complexity. Companies are shifting to a centralized labelling system to address these challenges.

10. Why are companies modernizing labeling?
Regulatory and compliance standards
Customer responsiveness
Operational efficiency
Configurability and segmentation
Supply chain collaboration
Brand consistency and protection
Business continuity and disaster recovery
Legacy system modernization
Regulatory and compliance
labelling and regulatory compliance issues go hand-in-hand
Medical Device – UDI / Food & Bev – GS1, Allergens / Chemical – GHS & Reach
Regulations continue to grow and evolve
You need to stay on top of these issues
NiceLabel provides the power and flexibility to produce complaints labels that you industry demands
Customer Responsiveness - Be more responsive to your customer needs
Make real-time changes faster
Help you win new business opportunities
Bring products into new regions faster
Avoid fines or business losses
Saves thousands or millions of dollars by being more customer responsiveness
Operational efficiency
Reduce production line setup and downtime
Eliminate mislabeling and product recalls
Configurability and segmentation
Supply chains are becoming more tailored by product line, geography or channel
labelling needs to be increasingly configurable, tailorable to support varied requirements
Collaboration across the supply chain
Supply chains are increasing global – importance of collaboration increases
Extending labelling to business partners - Partners, suppliers, vendors - for greater flexibility and efficiency
Brand consistency and protection
A label represents your product and your brand
Enabling brand consistency is essential
Maintain control over your brand over all locations and geography dispersed areas of the world
Counterfeiting and illicit trade is a big issue – drugs, parts, cigarettes
This is a public safety hazard, a threat to the brand, reputation and revenue of a company
Business continuity – routine impacts on global supply chain
Widespread natural disasters
Geo-political unrest
Have a global centralized approach to labelling that offers the flexibility to quickly respond and keep and ensure production doesn’t stop
More templates
More standards and regulations
More print technologies used
More users involved
More software systems in plance
More locations
More collaboration (with external suppliers and customers)
Mergers & Acquisitions …
More everything!?
Multiple label design programs
Too many label formats to manage
No central label format database
No access control / no revision control
Mislabelling, risks of human errors
No visibility – no centralised logging
No user or device usage reports
Inability to rapidly resolve printer issues
Label change requests slow to execute
Long production setup and downtime

11. Today‘s labelling challenges
Design
Print
Manage
Solutions from multiple vendors
Errors printing from designers
No user access control
Requires help from IT, programmers or external consultants
Easy to make mistakes resulting in data-entry errors
No centralized storage
Multiple people designing labels
Mislabeling and many scanning discrepancies
No digital label catalog
Many static label templates
Label picking and shipping errors
No revision control
Inconsistent designs
Material & labor waste
No quality assurance
Weeks to design new labels
Unplanned downtime
No centralised print history or audit trails
Product recalls
No analytics
Compliance or regulatory fines
No device management
No non-production environment
Wrong batch, wrong quantity, unreadable labels
Not able to offer full traceability and correct stock count due to lack of scanning
No central control of labels
No central control over production of Labels
Easy to print wrong labels

12. Solution: Label Management System (LMS Pro / LMS Enterprise)
Every business needs a standardized labeling solution
Large enterprises need a global labeling solution
Just like everybody needs and ERP, they need an LMS.
NiceLabel’s Label Management Solution (LMS) is a scalable multi-user design, print and management solution that provides full label lifecycle management. The NiceLabel LMS allows companies to adopt best practices improving print productivity and reducing cost – essentially by aligning systems, processes and people to do more, faster, with less. The capabilities of NiceLabel’s LMS extend beyond simple label design to include centralized document storage and an electronic label catalogue, version approvals and revision history, print history, role-based access control, printer management and alerts, printer analytics, a print application builder and an integration tool set. Now companies have a way to centrally manage all aspects of labelling from a standardized HTML5 based solution via a web browser. The benefits are many: 1000’s less label templates to manage, fewer systems and processes to support, reduced production setup and downtime, reduced mislabeling, compliance with regulations, fewer product recalls, improved customer responsiveness, the ability to do smaller production runs and faster product launches.
NNiceLabel LMS is a multi-user label design, printing and management solution that helps business and enterprises adopt best practices. LMS includes centralized document storage, role-based access, revisions and approvals, print history and printer alerts; all in a modern HTML5 user interface. Print from fully configurable on-demand data-entry forms or automate label printing from your existing business applications. Adopt labelling best practices to reduce the complexity and risks while increasing productivity, quality and agility of your labelling.
The cost of not reassessing the demands of labelling in the modern supply chain is very high. Mislabelling, inefficient offline labelling processes, a myriad of redundant and unnecessary label designs, and poor integration of multiple labelling data sources add up to wasted labour resources, customer fines, returns, delayed shipments, and ultimately loss of business,

13. Managed Design & Controlled Print Design & Controlled Print
NiceLabel 2017 Platform
Segments
Products
Services
Managed Design & Controlled Print
LMS Pro
LMS Enterprise
Design & Controlled Print
PowerForms
PowerForms Suite
Design & Print
Designer Express
Designer Pro
4k+ Windows drivers

14. LMS = All-inclusive Label Management System
Significant and ongoing print productivity, value and ROI comes from Manage and Print
Manage
Design labels
Infrequently
Print labels & Manage labelling
Every day, every week, every month
Design
Print

15. Print productivity best practices
Manage
Manage users & roles
Manage traceability
Manage publishing & quality
Manage digital catalog
Manage
devices
Business users design labels
Centrally managed printing
Design
Print

16. LMS Label designer (PowerForms)

17. Label designer – familiarity of MS Office
The NiceLabel Designer delivers the familiar Microsoft Word-like user experience. This means anyone can quickly design professional labels without barcoding, design or advanced computer skills. Use one of the predesigned label templates or create one from scratch in minutes even if you have never done it before
NiceLabel's next-generation label design software enables business users to design and maintain customer specific and regulatory compliant label templates. Every NiceLabel template is optimized for over 4,200 printer models, reducing the number of label variations. Rapidly respond to label change requests while reducing the use of valuable IT resources. Empower business users to design labels and achieve: 
Improved speed and flexibility in making label changes 
Streamlined compliance with regulatory requirements 
Faster global optimization and expansion into new markets 
Improved customer retention and new customer acquisition    
Designed to minimize the number of label variations you need 
NiceLabel enables the design of universal, intelligent label templates with dynamic content. Even the most complex labels such as chemical, food and garment care labels can be designed quickly and linked to dynamic data sources. 
NiceLabel's label templates are universal. You can use the same template with any printer brand and model, even printers with different resolutions. You don't need to design different labels for different printers to get the same consistent output and fast printing performance. 
Figure 4 NiceLabel Designer Pro screen shot 
Powerful, unique features  Intelligent features like; relative object positioning, variable label length and double-sided printing help reduce the number of template variations you need to create

18. Label designer - simplicity
Next-generation easy to use
All barcodes, RFID...
Pre-built compliance labels
All the help you need
All languages
Database connectivity
Data validation, formatting and processing
More info in Design&Print presentation

19. Zebra Designer = NiceLabel (V5 or V6)
Label format is NiceLabel
Direct upgrade possible to NiceLabel

20. LMS Application builder (PowerForms)

21. Auto-generated all-in-one print forms
Print button with an icon
Quick access to printer settings
Variable fields
Preview of the complete print job

22. Application builder – Configure. Don’t code.
This powerful functionality removes the need for programmers to develop their own custom printing front-end applications, which are difficult and costly to maintain. Business users can rapidly create a printing solution that streamlines label printing, prevents errors and mislabelling, reduces labour costs and improves overall print productivity.
Reduce manual printing efforts and achieve new levels of accuracy
Businesses can significantly reduce manual printing effort and achieve new levels of accuracy and control by using PowerForms unmatched on-demand print capabilities. PowerForms features empower business users to create custom printing applications, streamlining complex printing processes and eliminating errors.
Prevent printing errors
Users can initiate on-demand printing via a simple scan, touch or minimal data entry and preview the results to ensure accuracy and speed of printing. Label preview offers a visual aide, displaying the entire print job to provide verification of labels to reduce the occurrence of mislabelling. This all helps remove the “guess work” from the print operator while reducing the occurrence of mislabelling.
Simplify the print process for nonskilled workers
Make it easy for nonskilled or seasonal workers to print your labels. Build a printing solution that uses images and icons to replace text or use buttons and touchscreen to remove the need for keyboard skills. You can rapidly on-board new print operators with minimal to no training.
Streamline complex printing processes
Custom forms allow end users to make the necessary decisions to print exactly what they want, when they want it, without deviating from a standard process or workflow. This reduces the manual printing efforts, improves the speed of printing and print productivity.
Maintain label integrity
When operators use printing forms, they don't have access to the label template, so they can't accidentally or intentionally modify the label layout or important label content.
Minimize manual data entry
Instead of requiring print operators to manually change label content, connect labels to a database and simplify data entry and selection. Consider initiating on-demand printing via a simple scan or press of a touch screen.
Responsive, touchscreen-ready interface
Resizable buttons and other controls enable you to create a form that adapts automatically to any screen resolution or size.
Made for labelling
Real-time data preview inside of the same forms ensures the user can verify if the label template and data are correct before printing.

23. Finished application deployed via browser

24. LMS Web printing system (PowerForms Web)

25. Web printing (client-side)
Centralize management for all manual printing solutions
Deploy consistent labeling instantly
Extend to remote locations
Extend to business partners
Contract manufacturers
Suppliers
3PL
Integrate with web apps.
PowerForms Web is a web application that allows all manual printing applications to be centrally deployed and scaled business wide with a single click
The PowerForms Web module helps you centrally deploy on-demand labelling applications across all of your workstations, all of your remote locations and beyond to your suppliers, contract manufacturers or 3rd party logistics providers (3PL). Next-generation web technology allows you to deploy consistent labelling solutions from five users to many thousands of users in seconds.
Thin client-side printing application NiceLabel PowerForms Web is the only Web printing solution that utilizes client-side processing and client-side printer management. Client-side processing means that print streams and print previews are generated by the local PC and not by the remote server that introduces a time lag and network traffic. Client-side printer management allows local users to use any Microsoft Windows printer driver, control the settings locally and not be restricted by what printers the server supports.
PowerForms Web requires a thin client application to be installed only on first-time use. The installation does not require administrator privileges.
Extend to suppliers, contract manufacturers or 3PLs Collaborate with your suppliers to eliminate the need for goods-in relabelling. Give contract manufacturers and 3PLs access to labelling centrally controlled by you. Business partners can have access to manual web printing solution or they can integrate the web printing form with their ERP system.

26. LMS Integration system (Automation Pro / Enterprise)

27. Integration system (server side)
Print from existing business systems
Includes ABAP package for SAP
Prebuilt templates and connector for Oracle
Data mapping provides integration without coding for any other business system
Print from iOS or Android devices
Web printing (platform agnostic)
Service bus for additional / non-printing integration purposes
All-in-one print server
The NiceLabel Automation Enterprise module includes business connectors, data transformation, business rules, business workflows and a print server in a single service. All transactions and data processing happens in the same memory space. In-memory processing is 100x faster than transmitting data between applications and servers. The all-in-one architecture also reduces downtime and simplifies maintenance.
64-bit architecture provides unmatched performance and reliability
Automation was architected from the ground up for the modern 64-bit multi-core architecture to provide the fastest, most reliable and efficient printing capability. Automation is a 100% native 64-bit application that eliminates the need for additional technology layers required by the previous generation of 32-bit applications. Automation includes NiceLabel’s next-generation “64-bit print engine" that takes advantage of new technologies to maximize print productivity while using minimum computer resources.
Pre-built connectors provide seamless integration
Architected and scalable to meet the integration needs of many thousands of printers, Automation provides unsurpassed connectivity with any application to drive barcode labeling, whether via the latest web services technology or with the pre-built integration to SAP® and Oracle applications.
Data mapping provides integration without coding
NiceLabel Automation accepts and transforms data in any format so you don't have to customize your existing business systems or applications. The built-in data mapping tool helps you easily extract and map data from common formats like XML, CSV or fixed-width text files. The mapping tool also supports legacy system modernization by supporting data in unstructured formats such as legacy reports or printer commands.
Configurable business rules and workflows
Automation's business rules engine allows print requests to be dynamically changed based on business logic that is applied to inbound dynamic data. By processing the inbound data, the business rules engine can select the applicable workflow to run and execute the logic to perform e.g. requesting data from additional data sources, manipulating and modifying label data, setting attributes, selecting one or many label templates, targeting specific printers, and executing additional workflows.
Generic family printer drivers
Automation supports generic 203, 300, 400 and 600 dpi printer drivers that can be used across your entire printer landscape. TCP or IoT addresses are passed as variables meaning that you don’t have to manage 100s or thousands of separate printer drivers on the Automation server.
Load balancing and failover
Scalability and reliability are built into the Automation architecture. It provides failover and high availability options required for business-critical operation. Automation supports load balancing to optimize performance in high volume environments.

28. Integration system (for SAP)
NiceLabel ABAP package
Rapid deployment and adoption to accelerate ROI
Instant label preview
On-demand “instant” printing
Real-time status feedback
NiceLabel SAP ABAP Package
NiceLabel LMS Enterprise includes the NiceLabel ABAP Package. The ABAP package has been developed from many years’ experience of SAP installations and productizes functionality and best practices. The package can be transported to SAP in a few seconds and it lets you start printing via NiceLabel Automation immediately. The package is fully encapsulated and has it’s own registered namespace. The NiceLabel ABAP package delivers the following benefits:
Fast deployment and adoption to accelerate ROI
Instant label preview inside SAP
On-demand “instant” printing from SAP
Real-time status feedback from existing SAP screens

29. Integration system (for SAP)
Previous Generation
RDI / XSF / XFP
Spooler
Command line submission
External BC-XOM Connector*
RFC Call back
External Print Server
Time to first label out
NiceLabel Next Generation
XML
ABAP Package
External Print Server
We are faster that legacy BC-XOM or spooler solutions. On-demand printing for us is instant first label out.
*NiceLabel doesn’t not need an external connector. Our “connector” and “print server” are all-in-one. Faster, more reliable, less to maintain.

30. Integration system (for Android or iOS)
Automation also includes pre-built connectors that provide fast and easy integration with your existing iOS or Android devices. You can print directly to TCP/IP or IoT connected printers or send print streams and label previews to your device for printing vie Bluetooth.
This Android app is a demo application. In the real world you will develop your own App.
This app makes calls to Automation. In case of the demo App the server is in a private cloud. Automation just needs to be on a server that is accessible.
Contact Saso for the demo app.
Use Google Vysor to demonstrate the Android screen

31. Integration system (platform agnostic) HTML5 Example
This HTML5 form is a demo web application. In the real world you will develop your own HTML5 form or integrate it with an existing form.
This form makes calls to Automation. In case of this demo form, the server is in a private cloud. Automation just needs to be on a server that is accessible.
Contact Saso for the demo form URL.

32. LMS Document management system (Control Center Pro / Enterprise)

33. Web based - Document management system
Users & roles
Digital catalog of all documents
Version control
Manual printing solutions (Web printing)
Approval & publishing workflows
Audit trails, print history & reprinting
Devices
Quality assurance
NiceLabel’s Document Management System (DMS), built for the needs of labelling, is a HTML5 web application that stores all documents in a centralized indexed database repository. The web application provides a browser-based user interface that enables business-wide access and faster design and approval workflows without the need to install or maintain any software on local workstations.
NiceLabel’s DMS is named “Control Center”.
Control Center enables organizations to meet compliance requirements in medical, pharmaceutical, biotech, and manufacturing industries. It ensures compliance with regulatory requirements as well as internal security and quality standards. Control Center delivers a secure central storage repository, file archiving, file versioning with visual version comparisons, label approval workflows and print history. Backed by a common enterprise-class database, Control Center aggregates print history, label metadata, user credentials and more.

34. Centralized storage, indexing and search
Secure centralized storage All label documents are stored in a central SQL database (repository) Storage users check-in and check-out documents to prevent conflicts if multiple individuals might want to edit the same document at the same time. Label files that are in the process of being modified are not accessible for editing by other users. Label files that are in the process of being modified are not available at other manufacturing sites.
Unique indexing and search
All elements contained in the label template are indexed for fast and easy search allowing your business users to quickly find, visually compare, and modify templates. Search not just label names, but also label content such as text fields, variables, fonts, and barcodes. Database storage returns instant query results across the entire labeling landscape helping you avoid redundant or duplicated label variations.
Centralized storage, indexing and search

35. Manage users & roles
Secure role based access control (user management) Role-based access control (RBAC) regulates access to documents and resources based on the roles of individual users. RBAC is supported using Windows Active Directory authentication. NiceLabel offers administrators limitless ability to provide the access and provisioning that users require. At the same time, administrators have the control required to ensure that users only have access to specific software features (e.g. label design, manual printing) and documents (label templates) that they need.
The system facilitates restricted access for defined tasks to authorized personnel.
Manage users & roles

36. Manage version control
Automatic version control Version control allows multiple people to make changes to a document without the fear of overwriting a previous version. It also helps you track and keep a history of all changes.
Thee centralized repository contains all current documents and also all historic revisions.
*Only in Enterprise edition

37. Indexing and search
All elements contained in the label template are indexed for fast and easy search allowing your business users to quickly find, visually compare, and modify templates. Search not just label names, but also label content such as text fields, variables, fonts, and barcodes. Database storage returns instant query results across the entire labelling landscape helping you avoid redundant or duplicated label variations.

38. Secure, electronic approval and publishing workflows
Secure, electronic approval workflows The publishing approval workflow automates the routing of label documents and quality control managers for review and approval. The stakeholders are notified via . They can approve or reject changes from the Web application.
Only labels that are approved and released by a QA or person assigned by a QA may be allocated to and activated in a manufacturing site.
The system is compliant with FDA part 11 rule. The system facilitates electronic signatures complaint with part 11.
The release workflow is defined (who must approve) and the system enforces that only individuals with specific access/profile are allowed to perform release (publishing) of the final label. Release requires electronic signature.
*Only in Enterprise edition

39. Label comparison provides quality assurance
The label compare feature automatically compares two labels or revisions and graphically highlights the differences. This lets you easily see differences that you would not see with the human eye and helps you achieve a previously unavailable level of quality control, label data accuracy and template consolidation.
The system can compare files, text or any other changes and can provide a graphical comparison and also provide comparison reports.
*Only in Enterprise edition

40. Manage devices and print queues
Device management and alerts help avoid unplanned downtime
Device management and alerts provides a real-time overview of all connected printers, active print jobs and connected clients allowing IT support to quickly resolve downtime issues. Devices can automatically alert error condition via notification. You can also stop, move or reprioritise print queues

41. Manage audit trails and print history
History & reports provide full traceability History and reports provide full traceability of all label printing and all label changes. All records are kept for your or agency review
The system facilities audit trail - a log for all labels printed with user id.

42. LMS Non-production environment & CTS
NiceLabel LMS includes a development environment (where changes are originally made) as well as a production environment (what end users use). Additional third or fourth tier environments are licensed separately.
Change and transport system
The NiceLabel Change and Transport System (CTS) is a tool that helps you transport changes between non production and production environments. The system also helps you transport changes across decentralized servers.
The system “pushes out” (synchronized) new updated documents to relevant sites.

43. Non-production environment
One non-production environment included
Label and application designer
Document management system
Web printing
Integration system
Extra tiers available on request
*Only in Enterprise edition
Non production environment NiceLabel LMS includes a development environment (where changes are originally made) as well as a production environment (what end users use). Additional third or fourth tier environments are licensed separately
SAP business will typically want 3 environments (so and additional non production environment will be needed) (Dev [Development[->QAS [Quality Assurance]->Prod [Production])
Some pharma companies want 4 tiers.
The deployment model that is most often used by larger organizations is to have a highly available centralized environment containing the master templates and controlling access to those templates. 
This also allows for different environments like test, development, QA, and production environments so that way all companies sites are staying in synch with master data.  
There are several benefits to adopting this model. Different centralized environments can have a sandbox environment where label templates can be continually evaluated for new products and new content, and they can be promoted to the next environment, QA or Production, keeping it in line with master data. You never want to have a new product label that makes its way into production without the formal review and approval cycles. If you had a label that was not ready to go live and it somehow finds its way onto the product floor, the business is at risk for fines and customer issues.
When your labelling is standardized, even if it’s distributed locally versus completely centralized, it’s the same technology platform so the IT staff can support the product in a predictable fashion. Also, when there’s access to central environment there’s still opportunity to have a distributed copy of the solution for backup purposes. If for some reason you get cut off from corporate headquarters because of interruptions to the network, you still have a solution and print labels on demand, just in time, at the regional level. Having a standard solution that is supported both internally and by the software vendor is important and having a centralized, scalable approach to labelling is critical in managing large scale, global deployments.

44. Change and transport system (CTS)
Change and transport system The NiceLabel Change and Transport System (CTS) is a tool that helps you transport changes between non production and production environments. The system also helps you transport across non-centralized on premise servers.
PROD
QAS
*Only in Enterprise edition
DEV

45. LMS Services and support
NiceLabel Professional Services and Support group includes teams in the USA, Europe and Asia that will consult, implement and support your global deployments. Each region includes teams of business analysts, industry experts, a project manager and a strong technical support team. The teams work closely with customers and with each other to deliver maximum value in the shortest time.

46. Professional services group
We UNDERSTAND your challenges, so we can DELIVER the right solutions, and SUPPORT your business
You can do it
We can do it with you
We can do it for you
In addition to NiceLabel licensing, the following core services are described in this competitive proposal:
Extensive deployment assistance
Technical administrator and user training
Technical support
World class professional services and support across the globe
We work closely with our customers to accelerate time to value and ensure they realize the maximum value from their NiceLabel investment. We take the time to understand the unique needs of each client and apply proven approaches, tools and insights to help them advance their business and benefit from next-generation technologies to gain a competitive advantage.
We deliver high-quality results and manage regulatory risk for our customers through our focus on communication, responsive customer service, client education, accurate project management, product innovation and quality, and an ethical approach to business. We have a well-documented track record of performing work on budget and on schedule.

47. Software Maintenance Agreements (SMA)
Avoid unplanned downtime and assure you have access to NiceLabel experts
The NiceLabel Software Maintenance Agreement (SMA) assures you have access to NiceLabel experts to quickly resolve any issues with your labelling system.
Benefits:
Direct access to NiceLabel’s expert technical support
Assurance of minimal unplanned downtime
Assurance of access to the NiceLabel development team (if needed)
Software updates
Direct access to the experts and the developers
The NiceLabel technical support teams work closely with the NiceLabel developers to ensure you receive the fastest and best possible support avoiding any unplanned downtime.
We regularly enhance NiceLabel to incorporate new features and fixes. You receive notifications about and access to the latest software updates.
SMA Story
End user
Assurance of getting any problems fixed as quickly as possible
NiceLabel experts will be available
Don’t risk stopping your production (
Channel
Let us be your call centre – focus on selling)
We are available when your pre-sales/support guy is busy with customers

48. LMS product editions

49. Products comparison LMS Pro LMS Enterprise Document management system
Control Center Pro
Role based access control
Central document storage
Device management & alerts
Print history & analytics
Control Center Enterprise
(Control Center Pro plus)
Version control
Approval workflows
Quality Assurance Tools
Web printing system
PowerForms Web
Centralized control
Desktop performance & infinitely scalable
Integrate with web apps.
Self service printer setup
same
Integration system
Automation Pro
Multi-core processing
HTTP trigger & action (REST)
Advanced XML filter
Central printer setting
Execute SQL (CRUD)
Bi-directional feedback
Store and recall templates
Automation Enterprise plus
(Automation Pro plus)
SAP ABAP package
Failover & load balancing
Web services
PDF and previews
Advanced workflows & error handling
Integrate with Android, iOS & HTML5 etc.
Non-production environment
N/A
1 tier included / extra tiers available
Change and transport system included

50. Licensing and pricing
BT - Price increase / reduced discount / Automation capped at 20 / mandatory SMA for Enterprise Automation 50 / over distribution / poor support in APAC

51. Number of users / workstations
Pricing
Product
Number of users / workstations
Number of printers
List price €
1 Year SMA
3 Year SMA
LMS Pro 5
unlimited 5
3.495
699
1.749
LMS Pro 10 10
5.995
1.199
2.999
LMS Pro 20* 20
9.995
1.999
4.999
LMS Enterprise 5
7.495
1.499
3.749
LMS Enterprise 10
12.995
2.599
6.499
LMS Enterprise 20**
21.995
4.399
10.999
* Call for more users
** The product we recommend in this segment

52.
Thank You