1. Wholesale Portal Features in 2019
Swisscom (Switzerland) Limited
Customer Wholesale Services
C2 Internal

2. Customer communication 2019 based on customer experience chain
Q1 Data Service Fulfillment
Q2 Data Service Fulfillment
Q3 Data Service Assurance
Q4 Billing
Provide
Direct Order
Use
Order according to the Offer
Create Offer request
Pay
Inform Q1
Product change
Check free VLAN IDs
SLA Platinum Light Q2
Capture the houseowner
Manage Installation partner
Get help
CWS Customer Portal Steeringboard Q2
View connectivities per VLAN Q4
View invoices and credits Q1
Lead Times Platinum
"Cancel Offer" Funktion
Offertdownload
Archivierung Q3
Report and track incidents Q1
Real-time update of milestones Q2
Partially put into service (SLA Premium Platinum) Q1
MyProducts
Bandwidth CES Light
Mandatory fields Q2
Renewed price calculation