1. Helping people live the healthiest lives possible®
Strong Foundation
Mission
Helping people live the healthiest lives possible®
Vision
Be a model health system by providing extraordinary care and superior service at an affordable cost.

2. In the eyes of our patients—FUTURE STATE
GOAL
FROM WHAT WE THINK
TO WHAT THEY WANT
We ask patients what is meaningful to them
Personalized
We know what’s best for patients
Access is easy, convenient, digitally-enabled
24h
Always-on
Available during operating hours
Patients don’t know the implications of their choices
We help empower the customer to take control of their care and health
Empowering
We leverage technology to take friction out of the care journey
Frictionless
Barriers are just part of healthcare
Care starts when patients walk in the door and ends when they’re cured
We get upstream, engaging thoughtfully throughout their care journeys
Coordinated
Patients won’t understand the details
We provide what patients need to make sound financial and care decisions
Transparent

3. A contemporary model: strategic direction
High-Value Delivery
Support Healthy Communities
Customer-Centric
Accelerated
Performance
Focused Innovation
Smart Growth

4. Intentional Leadership

5. Intermountain Leadership Expectations
Leadership Expectations describe how we live and work. Leadership is a privilege that we earn every day from those that we lead.
Caregiving. We are all caregivers. We treat our patients, families, and each other the way they want to be treated.   
Purposeful. We believe leadership is a high calling and our purpose is to advance the greater good.
Teamwork. We believe that the best results come from working together and including everyone.
Courageous. We have the courage and discipline to take action for our patients, families, and community — even in the face of fear and adversity.   
Innovative. We ask “why” and pursue new insights courageously.
Empowered. We are empowered, and we empower others to action.
Results Oriented. We focus relentlessly on implementation and believe that data provides the foundation for excellent decision making.