1. Maximum Service Protection (MSP)
Program Overview
Module 1
v.1 – May 2019

2. Agenda Program Overview Introduction to MSP
Why is Extended Protection Important?
Plan Highlights
Program Benefits
Dealership Benefits
Customer Benefits
Processes
Declaration Page Completion
Cancellations and Transfers
Resource Information
Program Marketing Materials
Resources
Contact Information
Questions?

3. Program Overview

4. Introduction to MSP
MSP covers a new or pre-owned vehicle in the event of mechanical breakdown
The program is marketed by MDA Services Ltd. and administered and underwritten by American Bankers Insurance Company of Florida
Two plan options available:
Powertrain Plan: Coverage for three essential mechanical parts
Maximum Plan: Bumper to Bumper coverage
Important Note: Although the Maximum Plan is marketed as “Bumper to Bumper” it’s important to understand the items that are excluded under the policy. Please refer to either the MSP Policy Booklet or section 1.5 in the MSP Operations Manual for detailed exclusions for both the Maximum and Powertrain Plans
Road side assistance benefits included with the Maximum Plan and most Powertrain Plans
If selected & paid for at time of enrollment, the Disappearing Deductible option waives the standard $100 deductible when the repair is performed at the selling dealership
Refer to the MSP Operations Manual (pages 3-6) for further details regarding coverage.
Exclusions outlined on:
Pages 10-11

5. Why is Extended Protection Important?
When a mechanical breakdown occurs, the cost for repairs or replacement add up:
2010
2013
2016
2021
Engine
$3,316
$5,215
$6,186 ?
Transmission
$2,981
$3,677
$4,634
Antilock Brake System
$1,505
$2,368
$2,828
Air Conditioning
$1,463
$1,600
$1,841
Steering Gear
$1,219
$1,670
$1,767
Starter
$590
$647
$683
Fuel Pump
$927
$997
$1,857
MSP is designed to cover unexpected repair/replacement costs and protects against rapidly rising repair bills.

6. Plan Highlights Covered Items Maximum Plan Powertrain Engine
Transmission
Drive Axle
Key Fob & Remote
Engine Cooling
Brake
Suspension
Fuel System
Steering
Electrical
Ignition/Charging
Audio Centre
Air Conditioning
Plan Coverages
Powertrain Plan covers:
Engine Assembly, Transmission Assembly and Drive Axle Assembly
Includes Key Fob & Remote protection on terms 12 months or greater
Maximum Plan covers:
Powertrain coverage and all components other than those listed under exclusions
Customer Assistance Plan
Roadside assistance benefits on terms 12 months or greater
Available to the customer 24/7
Please refer to the MSP Operations Manual specifically to the pages/topics outlined below:
MSP Operations Manual Pages:
Plan Coverages: 4
Customer Assistance Plan: 5-6
Exclusions: 10-11

7. Plan Highlights Term Options
New Vehicles: Terms range from 3 to 7 years and 70,000 kms to 175,000 kms (Term/kilometre eligibility determined by existing kilometres)
Pre-Owned Vehicles: Terms range from 1 to 5 years and 10,000 kms to 100,000 kms
Vehicle Eligibility
New or Pre-Owned vehicles up to 10 model years old from the current model year
Retail Pricing
Dealer net cost is driven by the vehicle class, starting odometer, vehicle make, plan chosen (Maximum or Powertrain), new vs pre-owned and term selection
Customer retail price set by dealer – rate calculator offers profit margins from $0 - $2500
Please refer to the MSP Operations Manual specifically to the pages/topics outlined below:
Term Options: 7
Vehicle Eligibility: 8
Rates: 12

8. Program Benefits

9. Dealership Benefits
Provides additional revenue stream in the business office
Online rate calculator with flexible profit margins
Only new or remanufactured parts are installed for an authorized repair
MSP pays the service department full retail door rate
Approved repairs paid via credit card
Repairs are completed by selling dealer to increase customer loyalty

10. Customer Benefits
Helps alleviate the financial strain of rapidly rising vehicle repair costs
Exclusionary policy
Provides longer and more comprehensive coverage than the manufacturer’s warranty
Budget protection: easier than paying a large repair bill
30-day money back guarantee
Coverage starts on the day the customer purchases the MSP policy and not retroactively to the in-service date
Customer Assistance Plan is available 24 hours a day
The MSP program only uses new or remanufactured parts for repairs
Covers mechanical failure – even if the part experiences multiple failures
If a customer moves or travels, MSP covers repairs in Canada or the continental United States
Repair facilities are reimbursed through streamlined claims settlement
Transferable

11. Processes 11

12. Declaration Page Completion
All information must be accurately filled out prior to customer signing off
If information is missing or incomplete, the administrator will send the form back to dealership to make corrections
The image outlines requirements for specific fields that require updates
Red – Requires both customer and dealership initials on updates made
Yellow – Requires dealership initials only on updates made
Refer to section 2.3 (page 17) within MSP Operations Manual.
Once section 2.3 is reviewed, please skip ahead in the manual to pages 29 & 30 to review the process for enrollment accuracy and rejected contracts.

13. Cancellations and Transfers
Cancellations and Refunds
Cancel with full refund within 30 days (with no claims)
With claims - The refund will be calculated pro-rata, less any claims paid and a cancellation fee of $75.00 charged to the customer
Pro-rated refund if cancelled after 30 days, less any claims paid and cancellation fee of $75.00
Transfers
Fully transferable to the next private owner - $75.00 transfer fee will apply
Please refer to pages 21 through 24 of the MSP Operations Manual for more details on the cancellation policy and how to fill out cancel form.
More details on transfer process is outlined on page 25.

14. Resource Information 14

15. Program Marketing Materials
Sample MSP Brochure
Sample MSP Countermat
Sample forms and form codes can be found in the appendix section of the MSP Operations Manual (pages 38-46)
To re-order brochures, please contact your MDA Services Ltd. District Manager

16. Resources MSP Operations Manual
A comprehensive document providing detailed coverage information for the MSP product as well as the associated administrative processes
MDA Services Ltd. Website
- key documents including:
Rate Calculator
Forms  Cancellation, Remittance, Transfer, Waiver
MDA District Manager
Your assigned MDA District Manager is available to answer your questions, provide access to the MDA website and assist with certain DMS concerns

17. Contact Information
MDA Services Ltd.
M-F 8:00am-4:30pm MT
American Bankers Insurance Company of Florida
M-F 6:00am – 6:00pm MT
Refer to page 37 of the MSP Operations Manual for further contact information details

18. Questions?