1. Six Non-verbal Habits of an Effective Listener
S mile- to show you’re open-minded & make the speaker at ease
O pen Posture- face speaker without crossing arms or legs
F ocus- give full attention
T ilt Forward- lean forward to show interest
E ye Contact- lets the speaker know you’re paying attention
N od- lets the speaker know you heard what was said
LifeKnowledge®
MS 39 TM A

2. Paraphrasing Benefits Increases the accuracy of information
Helps to build relationships
Confirms your understanding
LifeKnowledge®
MS 39 TM B1

3. Paraphrasing Key ideas Don’t be critical or judgmental of speaker.
Repeat the speaker’s message in your own words.
Express your opinion after you’ve confirmed you heard the message correctly.
LifeKnowledge®
MS 39 TM B2

4. Paraphrasing Sample phrases “So what you mean is …” “You’re saying …”
“If I understand you correctly, …”
LifeKnowledge®
MS 39 TM B3