1. Let’s Get Technical
Luis Frias

2. Getting the help you Need
Request Training (
Support (helpdesk.go-redrock.com)
Support
Redrock Wiki (Wiki.go-redrock.com)
Redrock Knowledgebase (helpdesk.go-redrock.com)

3. Why do I want to customize my Trac application?
Optimization of Trac System to your operations and services
Integrating the Trac System with registrar/SIS and school systems
Align your Trac System with your school identity and design standards
Provide users with help and instruction specific to my Trac System

4. Advanced Installation Options
Server IP Address
Server Port
Optimize Prefs.ini
ServerProcs
Install as a Service
DNS / Hostname
SSL Encryption
Stunnel
SSL files

5. IT Involvement Database Backups Data Imports File Transfers / FTP
Authentication
LDAP / AD
CAS
SAML

6. IT Involvement - Imports
Select which fields to import
Provide Redrock with a sample file
If Redrock hosts your system we will provide a secure file transfer

7. IT Involvement - Backups
Trac System Backup
IT backups
Server snapshots

8. Database Cleanup
While deleting data isn’t usually recommended it can be useful to clean up your system.
Some institutions backup their database and archive a copy.
After backing up the database old data such as visits prior a certain year can be removed.
Contact Redrock to talk about this process to make sure no data is lost.

9. Appearance of Your Trac System
Upload a School Logo
Optimal size is 350px by 75px
Trac System Colors
Text, Background, and Shadow color
Default Page
Campus Data and On-screen instructions
MsgsAll and LoginLinkData

10. On the Go Redrock Conference Guide
Download the Guidebook App on mobile device or tablet
To find the 2019 Redrock Conference Guide:
Enter the passphrase
2019rrconference

11. GUIDEBOOK: Session Evaluation and Handouts
After the session you attended to fill out the Session Evaluation:
Click on Session Schedule then the Session Title
Toward the bottom, click on Session Evaluation
Fill the out the Survey and click Submit
Want the handout for the session you just attended:
Toward the bottom, in PDFS click on the guide you want to download.