1. Leadership from the bottom up
Frontline First
Leadership from the bottom up
Elizabeth Anderson, CPRP
Director of Parks and Recreation
City of Loveland

2. What are some of the FUNCTIONS performed by a Parks and Recreation Agency?

3. Contracts & Agreements Events Services and Programs Facilities
Maintenance
Contracts & Agreements
Events
Services and Programs
Facilities
Planning and Construction
Customer Service
Rentals
Department
Operations
Marketing
Purchasing
Policies and Procedures
Scheduling
Budget

4. Traditional Model of Leadership in a Parks and Recreation Agency
Director
Managers/
Superintendents
Traditional Model of Leadership in a Parks and Recreation Agency
Supervisors/Coordinators
Frontline Staff

5. Have you ever seen a pyramid like this? Yikes!

6. What would happen if we INVERTED the pyramid??

7. That’s crazy talk! (Or is it?)
Communication
Buy in
Expertise
Morale & Engagement
Efficiencies
Loyalty
Retention
Advocacy & Support
Innovation
Succession

8. Invest in your greatest resource – employees!
Okay. So how??
Invest in your greatest resource – employees!

9. Professional Development Leadership Opportunities
Listening
Ways to Invest
Resources
Empowerment
Recognition

10. City Council City Manager Citizens
“Your number one customers are your people. Look after employees first and then customers last.” – Ian Hutchinson, author of People Glue

11. Parting words – aka Words from a Director
None of us are as great as ALL of us!
R. E. S. P. E. C. T. – find out what it means to me
Don’t get too hung up on titles
Create an environment of trust
Be accessible
Encourage INNOVATION and RISK TAKING
Embrace your inner child – Have FUN in the workplace!