1. Developing and maintaining trust

2. What is trust?
“A FIRM BELIEF IN ANOTHER’S HONESTY, RELIABILITY-CONFIDENT EXPECTATION, HOPE.” (WEBSTER)
BEING ABLE TO TRUST IS FEELING YOU CAN OPENLY SELF-DISCLOSE AND SHARE (TOSS)

3. WHAT IS BEING TRUSTWORTHY?
BEING WORTHY OF TRUST BY SOMEONE ELSE.
BEING RELIABLE.
BEING TRUSTWORTHY IS UNWAVERING ACCEPTANCE AND SUPPORT, RECIPROCATING THE OTHER PERSON AND NOURISHING THE RELATIONSHIP BY SIGNALING COOPERATIVE INTENTION. (TURN)

4. WHY IS BEING TRUSTING AND TRUSTWORTHY IMPORTANT?
FOSTERS HONEST SELF-DISCLOSURE
FOUNDATION FOR A HEALTHY RELATIONSHIP
CAN TAKE A LONG TIME FOR TRUST TO DEVELOP AND ONLY A MOMENT FOR IT TO LOSE IT

5. WHY DON’T WE TRUST? BEEN BROKEN BY OTHERS INCONGRUENCIES
BEING DISCOUNTED
PROJECTION FROM PAST RELATIONSHIPS
LACK OF SELF-ESTEEM

6. BEHAVIORS THAT CREATE MISTRUST
LAUGHING AT THE OTHER PERSON
OPENLY MORALIZING ABOUT ANOTHER’S BEHAVIOR
SILENT, POKER FACE, OR REJECTING ACTIONS
EVALUATING THE OTHER PERSON IN HOW YOUR RESPOND
REFUSING TO RECIPROCATE IN SELF-DISCLOSURE
LOSER

7. PROBLEMS IN TRUSTING
TRUSTING TOO MUCH
TOO LITTLE

8. SENDING MESSAGES EFFECTIVELY
USE “I” MESSAGES
BE CONCRETE
BE CONGRUENT
BE REDUNDANT
ASK FOR FEEDBACK
KNOW YOUR AUDIENCE
BE ABLE TO DESCRIBE HOW YOU FEEL (VERBALLY AND NONVERBALLY)
DESCRIBING OTHER’S BEHAVIOR WITHOUT EVALUATING AND WAYS THE RELATIONSHIP CAN BE CHANGED

9. WHAT IS BEING CONCRETE? SPECIFIC AS OPPOSED TO VAGUE BEING CLEAR CUT
BEING REAL, GENUINE

10. WHY IS IT IMPORTANT? TO AVOID CONFUSION (MISCOMMUNICATION)
INCREASES TRUST (RECEIVER DOESN’T FEEL THE SENDER IS TRYING TO HIDE SOMETHING)

11. How do I become more concrete?
WHO, WHAT, WHERE, WHEN AND HOW (5WH)