1. © 2006 Amadeus IT Group SA Amadeus Automated Refund Amadeus Iran April 2009

2. © 2006 Amadeus IT Group SA Steps to refund an e-ticket: Step1 : Displaying the refund record Step2 : Update the refund record; if required Step3 : Process auto refund

3. © 2006 Amadeus IT Group SA Example 1: The ticket number 235-2490000010 needs to be fully refunded on TK stock with cancellation penalty IRR 500000. PNR (Before refund):

4. © 2006 Amadeus IT Group SA Example 1: Query report (Before refund):

5. © 2006 Amadeus IT Group SA Displaying the refund record Using the ticket number: TRF235-2490000010/T-TK Using the FA or FH from PNR: TRF/L6/T-TK Using the query report: TRF /I-13/T-TK

6. © 2006 Amadeus IT Group SA Displaying the refund record System response:

7. © 2006 Amadeus IT Group SA Update the refund record Update cancellation penalty, enter TRFU/CP500000A System response:

8. © 2006 Amadeus IT Group SA Process Auto refund To process automated refund, enter TRFP System response:

9. © 2006 Amadeus IT Group SA Query report (After refund): To display query report, enter TJQ/T-TK/SOF System response:

10. © 2006 Amadeus IT Group SA Congratulation…

11. © 2006 Amadeus IT Group SA Example 2: The ticket number 235-2490000011 needs to be partially refunded with used amount 11000000 IRR and 500000 IRR as refund charge. Also taxes IR and AV are used totally and YR used amount is 902000 IRR. PNR (Before refund):

12. © 2006 Amadeus IT Group SA Example 2: Query report (Before refund):

13. © 2006 Amadeus IT Group SA Displaying the refund record Using the ticket number: TRF235-2490000011/T-TK Using the FA or FH from PNR: TRF/L9/T-TK Using the query report: TRF /I-14/T-TK

14. © 2006 Amadeus IT Group SA Displaying the refund record System response:

15. © 2006 Amadeus IT Group SA Update the refund record Update cancellation penalty, Enter TRFU/CP500000A System response:

16. © 2006 Amadeus IT Group SA Update the refund record Update the Used fare field, enter TRFU/U11000000 System response:

17. © 2006 Amadeus IT Group SA Update the refund record To display tax record, enter TRFT. System response:

18. © 2006 Amadeus IT Group SA Update the refund record To delete IR and AV, enter TRFU/TX2-3 To update YR tax, enter TRFU/TU1-742000 System response:

19. © 2006 Amadeus IT Group SA Process Auto refund To process automated refund, enter TRFP System response:

20. © 2006 Amadeus IT Group SA Thank You ;-)