1. © 2006 Amadeus IT Group SA 1 Amadeus Electronic Ticketing Direct – BD, TK, SU, KC in CIS Tatyana Luchshikova BSM

2. © 2006 Amadeus IT Group SA 2 E-ticketing Direct benefits Short Solution Description Amadeus Electronic Ticketing Direct product allows authorized Travel Agents to issue etickets on the validating carrier e-ticket stock. Moreover Travel Agents have access to all follow-up transactions on its own e- tickets. When using the Direct option, the tickets issued/voided/revalidated/reissued/refunded will be available for the Travel Agent in specific Amadeus Sales Reports instead of the traditional Amadeus market ones and this information will be transmitted directly to the airlines revenue accounting system. Benefits Be 100% Electronic Ticketing worldwide even in countries where no BSP exists, Direct sales relationship between the airline and the travel agent; Faster exchange of information. All benefits of the Electronic issuance solution

3. © 2006 Amadeus IT Group SA 3 E-ticketing Direct e-Ticket Issuance The agents will be able to select the ticketing carrier at time of issuance by simply adding the modifier /T-XX where XX is the carrier code. Accounting Coupons Accounting coupons will be printed on a broadcast printer. The following coupons will be available with a standard layout: Itinerary receipt Audit coupon Agent coupon Credit Card Charge form Passenger coupon The printing or not of these coupons can be defined by the airline at implementation time. Forms of payment In order to issue these e-tickets, the agents will be restricted to the forms of payment defined by the airline.

4. © 2006 Amadeus IT Group SA 4 E-ticket Quota Control e-Ticket Quota Control Thanks to e-Ticket Quota Control, an airline can manage the number of e-ticket issued in NON BSP markets where they deploy Amadeus e-Ticketing Direct. The quotas are specific per airline and: set per IATA T/A; defined per sales period (daily, weekly, bi-weekly, monthly); automatically renewed at the end of the sales period; only related to the e-ticket logical stock. The airline manages the ticket quotas itself directly in Amadeus system.

5. © 2006 Amadeus IT Group SA 5 Amadeus E Ticketing Direct Customer Segment All Amadeus IATA certified Travel Agencies working with Airlines supporting Electronic Ticketing functionalities in markets with or without IATA Billing and Settlement Plan (BSP). Value Statement Amadeus Electronic Ticketing Direct enables authorized Travel Agents to issue Electronic Tickets on the validating carrier e-ticket stock and report these transactions directly to the airline revenue accounting system, without reporting them first to the BSP. Prove it to Me Today there are more than 30 countries without BSP and without any concrete plans from IATA to deploy a BSP. Therefore Amadeus Electronic Ticketing Direct represents the only one way for airlines and Travel Agents to issue Electronic Tickets in those countries.

6. © 2006 Amadeus IT Group SA 6 GDS Distribution Competition Total nb. Of Airlines ET ready

7. © 2006 Amadeus IT Group SA 7 GDS Distribution Competition Total nb. Of countries

8. © 2006 Amadeus IT Group SA 8 E – Ticketing Direct deployment in Central Asia and Caucasus Market:Airline: AZ -SU, BD, KL GE-TK, SU, BD, KL KG-SU, KC, BD, KL UZ-SU, TK TM-TK TJ-TK

9. © 2006 Amadeus IT Group SA 9 E Ticket issuance in CIS How TAs will be able to issue an e-ticket? Airline authorize the travel agent to issue ETKT on the airlines stock At issuance time, TAs will just have to confirm they want to issue e ticket on carrier stock Amadeus will send a HOT file directly to the carrier The carrier will collect/consolidate the TAs revenues

10. © 2006 Amadeus IT Group SA 10 Amadeus electronic ticketing Availability: e-ticket indicator

11. © 2006 Amadeus IT Group SA 11 Amadeus electronic ticketing e-ticket issuance

12. © 2006 Amadeus IT Group SA 12 Amadeus electronic ticketing e-ticket display

13. © 2006 Amadeus IT Group SA 13 Amadeus electronic ticketing PNR update with ticket number

14. © 2006 Amadeus IT Group SA 14 Amadeus electronic ticketing Sales reports

15. © 2006 Amadeus IT Group SA 15 Amadeus electronic ticketing e-ticket void

16. © 2006 Amadeus IT Group SA 16 Amadeus electronic ticketing PNR display after Void

17. © 2006 Amadeus IT Group SA 17 Amadeus electronic ticketing e-ticket refund

18. © 2006 Amadeus IT Group SA 18 Amadeus electronic ticketing e-ticket display after Refund

19. © 2006 Amadeus IT Group SA 19 Amadeus electronic ticketing PNR display after Refund

20. © 2006 Amadeus IT Group SA 20 Other supported functionalities Revalidation Reissue / Exchange History