1. Introduction to the Hospitality Industry
1.3 Identify the key sectors of the industry
1.4 Examine organizations that support the industry
1.7 Apply technology as it relates to the industry
1.8 Apply industry terminology

2. What do you picture when you hear the word “Hospitality”?

3. HOSPITALITY- defined
1. The friendly reception and treatment of guests or strangers.
2. The quality or disposition of receiving and treating guests and strangers in a a warm, friendly, generous way.
Synonyms – warmth, cordiality, geniality, friendliness

4. Hospitality is a “people serving people business”
Service is at the heart of the hospitality business
The goal of the hospitality industry is to make sure that guests feel good, safe, and happy as a result of using their services.

5. 5 Sectors of Hospitality
Travel & Tourism
Food & Beverage
Event Planning
Lodging
Recreation

6. The World Travel and Tourism Council says that travel and tourism (hospitality) is the world’s largest industry.
It has a major impact on national economies around the world.
In the U.S. approximately one out of eight jobs is in the hospitality industry.