1. Ticket Takers Smile, Be Polite, Be Attentive!

2. Responsibilities Be ready for your shift Know where the emergency exits, pull stations, and fire extinguishers are located. No outside food or drinks are allowed in the venue. Bags can only be checked if you have been trained to do so.

3. Very Important! You need to move patrons through the line very quickly and efficiently. Direct patrons in the right direction and the usher will get them to their seats. Each event is different, but patrons are not allowed to bring in any objects into the venue except for coats/clothing and handbags. If a patron has an extremely large bag, poster, banner or other paraphernalia, ask the patron to step aside and wait. Call a uniformed officer or supervisor to approve/ disapprove the materials being brought in by patrons.

4. Know what to Look for! You need to know what to look for on a ticket. Unfortunately we do have people who fake counterfeit tickets. DatesTimesSeating Ticket color A credit card receipt is Not an entry ticket. Some times the season ticket holder/concert patron tear off the wrong part of the ticket; be kind and patient with them. If you encounter a problem with a ticket refer the customer to the box office.

5. Tickets Each year the color changes

6. Customer Service Customer service, patron experience and patron safety, are our Number 1 goal at the Adams Center. Smile, be polite and attentive! You need to try to determine the difference between a real issue and a story. You need to be calm, courteous and firm! You are representing the University of Montana and the Adams Center.

7. Re-Entry Policies Know the re-entry rules for each event. A concert may have a strict NO re-entry policy. Athletic events allow re-entry with a ticket stub and/or a hand stamp.

8. What to do? What to do if someone comes to an event and has had too much to drink before they enter the venue or during the event? – Call Campus Security, 243-6131 or 243-4000 – Do Not attempt to restrain the individual – Do Not grab or touch the individual – Keep an eye on the individual then direct Security to the location.

9. Thank You! Your Adams Center Event Staff

10. Questionnaire on the Power Point Presentation Was the information useful? Was the information useful? Was the layout easy to look at? Was the timing of the slides appropriate (were you able to read everything)? Is there anything you that didnt get covered? Please list any suggestion for improving this training.