6. Know the Goal and Your Role

7. Define IT
Teach IT
Live IT
Look for IT
Talk IT
Reward IT

8. Define IT… Start with a purpose Who we are Why we are here
Who we serve
Define IT…

9. Mission Statement:
“To give everyone the power to create and share ideas and information instantly without barriers”

10. “Our ‘who we are’ caring, high standards, making a difference, respect and empowerment”

11. “We save people money, so they can Live Better”

12. Teach IT… Common language Easily understood
Alignment throughout the organization
Tangible & be a living thing
Teach IT…

13. “We are perfectionist, idealist inventors
“We are perfectionist, idealist inventors. Forever tinkering with products and process, always on the look out for better”

14. 1. Respect for the individual 2. Service to the customer 3
1. Respect for the individual 2. Service to the customer 3. Strive for excellence 4. Integrity in all we do

15. Leadership reflects values to internal & external customers
Lead by example
Be a servant leader
Leadership reflects values to internal & external customers
Get your hands dirty
Live IT…

18. Identify cultural ambassadors
Early adopters
Live & breathe culture
Shine & grow
Look for IT…

21. Fresh
Fast
Friendly

23. Integrity & leadership
Over communicate
Front & center
Bring it to life
Integrity & leadership
Talk IT…

28. Reward IT… Treat people right Listen with curiosity Humble leader
Show the way
Respect & dignity
Reward IT…

32. Define IT
Teach IT
Live IT
Look for IT
Talk IT
Reward IT

33. Know the Goal and Your Role