1. Social Prescribing Report

2. Hounslow Social Prescribing Service
Quick Summary
Self-care and prevention service transitioned into social prescription service managed by Self Care, Prevention and Volunteer co-Ordinator in July 2018
SPVC visited all GP surgeries to speak to practice managers and receptionist regarding new transition and system one requirement
SPVC has recruited 15 new volunteers for the project
SPVC Introduced new prescription sheet to all current and new volunteers
The project is now live in all 47 GP surgeries.
All volunteers attended the bimonthly training session organised by SPVC in which external service providers attended to speak about their services. (Mulberry centre, well-being network, COPD group, My independence and homelessness group)
SPVC discussed how to use the PAMS sheet going forward within the wellbeing prescription form with volunteers
SPVC has recruited 4 interns and 2 work experience placements to assist with the project.
SPVC attended all locality meetings to discuss new prescription
Volunteers have interacted with over 3191 patients and dedicated 1164 hours since the project has begun.
SPVC has been invited to PPG meetings across the borough
SPVC interacted with service providers where volunteers can signpost patients to.
SPVC has ordered relevant information on winter conditions from service providers for the next few months
Hounslow Social Prescribing Service

3. We aim to follow up with patients within 2 weeks of initial interaction with the patients consent.
This service identifies community services and contacts within the borough that can help patients, patients often require additional information prior to what was discussed at our initial engagement
 Social prescriptions to date – 152
Please find the subject areas volunteers have come across after initial engagement below:
- Housing
- Finance
- Carer information
- Domestic violence
- Mental Health
- Long term condition support
7% OF Patients followed up required more information on Housing problems. This ranges from problems arising from temporary accommodation to requiring bigger spaces for family and facing homelessness
14% required more help/information on financial circumstances. In most cases related to benefits
9% of patients were undeclared carers who needed initial information on services available to them both financially and emotionally
1 person so far has required help in relation to domestic violence
4% of patients required more information on mental health services
14% of patients with various long term conditions required more information on social activity to help
Impact and Follow Up

4. Volunteers and Hours GP Surgeries (4 GP Practices) Heart of Hounslow
GP Surgeries
(4 GP Practices)
Heart of Hounslow
Chiswick Health Centre (3 GP Practices)
Feltham Centre for Health (4 GP Practices)
Brentford Health Centre (4 GP Practices)
well Park Health Centre (3 GP Practices)
Mas
Skyways Practice
Thornbury Road Centre for Health
First Care Practice
Hounslow Family Practice
The Medical Centre
Wellesley Road Chiswick
Grove Park Chiswick
Pentelow practice
Cranford medical practice
Twickenham park medical
Glebe street
No. of volunteers 2 1
Volunteer hours 16 8 4
­­­
GP Surgeries
Hatton medical practice
Holly Road
Clifford Road Surgery
Carlton Surgery
Crossland surgery
Grove village practice
Living Care
Dr soods
Jersy Practice
The Great west Surgery
Gill Medical Practice
Bedfont
Little park
Manor House
Mount Medical centre
Grove Park Terrance
Cole park/st margerates
Argyll
Total
No of volunteers 2 1
1 5
Volunteers hours 8 4
1 6
2 7 6

5. Liaison Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar June
Month
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
June
July
Sept
Total
No. of volunteers 10 9 8 12 15 21 17 14
Volunteer hours 42
48.9
91.30 87
73.60 81
121 91
53.30
134
102
108
131
118
138
1527.1
No. of GP surgeries
attended 20 22 30 33 40 45 47
Liaison
Month
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
June
July
Sept
Total
GPs 3 4 6 10 21 20 25 36 40 45 47
Practice Manager 1 17 5
Service Providers 8 7 80

6. Patient Representative Information
Month
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
June
July - Aug
Total
No. of patients engaged with
199
190
191
238
265
249
245
134
283
231
240
264
234
146 82
3191
Patient Representative Information

7. We interacted with a total number of 152 patients
A total of 246 Leaflet and information was given out to patients
We have x2 volunteers fluent in Punjabi and Hindi who have successfully engaged with 26% of patients
The majority of patients spoken to do not have enough confidence in the pharmacist and would prefer to go to their local GP
The majority of patients spoken to require more information on Exercising and healthy eating. 62% of which are female
13% of patients spoken to have a Long-term Health condition with 40% of this being diabetes. Patients with diabetes seem to have been given medication for it but have no understanding or plan on how to self-care with the condition
15% of people spoken to have Asthma
6% of patients interacted with have lower back pain with no information on how to self-manage this
We found 3% of patients have high blood pressure, with only 3% with high cholesterol problems
We have found 6% of our patients have COPD. Our volunteers are now trained on different community services and self help services within the borough
We have found the majority of mothers engaged with have attended first aid classes for babies and toddlers
70% of patients spoken to who need support with addiction are related to smoking
We have found 15% of patients with long term conditions have completed the PAMS questionnaire
27 Patients were not willing to give their information to follow up on
55 Patients consented to giving their contact details so the volunteers can follow up
62% of patients spoken to found the information given at the first point of contact very useful
8 Patients spoken wanted more information
The volunteers are coming across more patients with housing and financial needs
Patient Representative Information - Spotlight Social Prescription Service

8. Engagement Activities
 Date
Method of engagement
No. of people engaged with
Signposting activities
 Outcomes
09/07/2018 – 07/09/18
GP Volunteers engaging with Patients
Wellbeing prescription form
Leaflets from service providers
Interacting with patients 82
Activity program 60+
Care place
Red cross, your guide to baby and child first aid
Stay well Hounslow (multiple languages)
Hounslow wheel chair and posture management services
Our barn community
Stop smoking services run by Pharmacies and One You Hounslow
Online repeat prescription
NHS 111 service
Hounslow IAPT
NHS Diabetes booklet
Wellbeing Network
Nutrition
Age UK – activities and workshops
Handing out booklet to relevant patients
Signposting patients to the website
Leaflets handed out to mothers
 Signposted with directions and referral pathways to One You Hounslow, Parkrun
Leaflets handed out to patients/ services explained to patients.
Sign posting
 Leaflets and information on sessions handed out to patients.
 Handed information on ‘one you’ services
 Encourage patients to use online services/Hubs
Talked to patients about this, received feedback from patients who have used it
Handed to patients who have diabetes
Handed out NHS booklets/leaflets and directed patients to website help.
 Handed out leaflets to patients
Handed information on leaflets, directed patients to online services/One You Hounslow website and leaflets were handed out.
 Leaflets handed out, patients were signposted to websites.
23/08/2018
Volunteer training day
Engaged with volunteers and service users
Introduction to new social prescription form
PAMS questionnaire
Hounslow COPD support group
The wellbeing network group
The Mulberry center
Homelessness, independence and preventative service
Service users explained in detail the services they provide
Volunteers had a change to ask any questions to get a better understanding of how the services work
Information was handed out to service providers
Engagement Activities

9. Contact US Your Voice in Health & Social Care
Your Voice in Health & Social Care
45 St Mary’s Road, W5 5RG
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