1. BHF Northern Region Meeting
Business Strategy
24 March 2006

2. We exist…. To co-ordinate shared knowledge and standards
To be a voice for the industry and take action on behalf of the industry
To advocate and lobby policymakers
“To promote the interest of our members as medical schemes with a view to an efficient access of our subscribing members to health care benefits”

3. Strategic goals
To be an effective body serving the interests of members
To achieve sustainable membership growth
To become the point of reference of all matters impacting on private health care
To launch viable low cost packages
To be financially sustainable

4. Customer Satisfaction Index
Questions on survey to be sent to Schemes
Asses how we are doing and areas of improvement
Ask for co-operation
Feedback will be taken seriously
We aim to do better.