1. 10th December 2013
Person-Centred Care

2. Agenda 15.00 – 15.05 Welcome and introductions All 15.05 – 15.20
Introducing 1000 Lives Improvement Service
Felicity Barclay
15.20 – 15.35
National Service User Experience Group update
Mike Spencer
15.35 –
Future resource development
15.50 – 16.00
AOB

3. 1000 Lives Improvement Service
Primary drivers
AIM
Increase improvement skills base of NHS staff.
Increase access to improvement knowledge
Increase health boards and trusts organisation focus
on improvement.
To support NHS Wales to increase its capability to deliver improved health, healthcare outcomes and user experience.
Support service integration and
co-production.
Maintain ‘cutting edge’ expertise and delivery in 1000 Lives Improvement.
Maintain excellent relationship between 1000 Lives Improvement and health boards and trusts.

4. Examples of Bespoke Work
Improving cancer targets and care pathways in Velindre
Supporting the development of the local faculty in AB UHB
Implementing S.T.O.P in BCU HB to reduce catheterisation rates for orthopaedic patients
Improving surgical pathways and applying human factors in Hywel Dda HB
Supporting an OD exercise to improve the internal organisation of the radiology department in C&V UHB
Developing a Mental Health model aligned to primary care and chronic conditions management in Powys tLHB

5. Improvement support National Learning Events
Board development sessions
Student and Educator Community
Improvement Associates
Faculty Board
Communications
White Papers
How to Guides and Tools for
Improvement

6. National Service User Experience Group Update
Formed December 2013 (following task and finish group)
Reviewed terms of reference, membership and chair/vice chair
Aims to advise the CNO on relevant matters, share experiences and resources and act as a self support group for those working in the field

7. National Service User Experience Group Update
Organisational updates from each Health Board and Trust
Agreed to share reports to identify good practice
Several common issues:
Resources
Links with other sources of feedback
Presentation and sharing of results
Demonstration of improvements based on feedback

8. National Service User Experience Group Update
Next steps
Include representatives for children and mental health
Prioritise key issues
Review and test “easy read” version
Develop work plan, with leads shared across the group
All to share next report with CNO, due January 6th 2014

9. Future resource development
How to Guides
Case Studies
White Papers
WebEx sessions
Newsletter
Tools development/testing

10. A.O.B
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