1. Organizational Behavior and Human Resource Management
Stephen P. Robbins , Organizational Behavior
Dessler, Gary, Human Resource Management
11th edition

2. Lecture outline – individual behavior
Ability
Behavioral characteristics
Learning
Attitudes
Job satisfaction
Personality
Values

3. Ability
Ability is an individual’s capability to perform the various tasks in a job.
Intellectual ability – to do mental activities
Physical ability – tasks that demand stamina, dexterity, strength, and similar characteristics

4. Dimensions of intellectual ability
Number aptitude – to do speedy and accurate arithmetic
Verbal comprehension – understand what is read or heard
Perceptual speed – identify visual similarities and differences quickly
Inductive reasoning – identify a logical sequence in a problem and solve them
Deductive reasoning – use logic and assess the implications of an argument
Memory – retain and recall past experiences

5. Dimensions of physical abilities
Strength factors
Flexibility factors
Body coordination
Balance
Stamina

6. Biographical characteristics
Age
Gender
Race
Social group

7. learning
Learning is a relatively permanent change in behavior that occurs as a result of experience
social learning means people can learn through observation and direct experience
Shaping behavior means when we attempt to mould individuals by guiding their learning in steps.

8. Shaping behavior Methods of shaping behavior Positive reinforcement
Negative reinforcement
Punishment
Extinction

9. Schedules on reinforcement
Continuous
Intermittent
Fixed interval
Variable interval
Fixed ratio
Variable ratio

10. Reinforcement schedules and behavior Behavior modification
Identify critical behaviors – important behaviors
Develop baseline data – determines the frequency
Identify behavioral consequences
Develop and implement an intervention strategy
Evaluate performance improvement

11. Why would organizations adopt and make use of the OB model?

12. Increase employee productivity
Reduce errors
Absenteeism
Tardiness
Accident rates
Improve friendliness towards customers
Etc

13. Attitudes Statements or judgments concerning objects, people or events
Cognitive component – opinion or belief segment of an attitude
Affective component – emotional or feeling segment of an attitude
Behavioral component – intention to behave in a certain way toward someone or something
They are all related

14. Employee thought he deserved promotion - cognition
The employee dislikes his supervisor – affect
The employee is looking for another job – behavior

15. Major job attitudes Job satisfaction Job involvement
Organizational commitment
Perceived organizational support
Employee engagement
All these attitudes are highly related

16. Job satisfaction Measuring job satisfaction Its complex
Can be measured through
global rating and
summation score

17. What causes job satisfaction?
List 6 attributes of a job that you will value the most, from best to worst.

18. The impact of satisfied and dissatisfied employees on the workplace
Exit – leaving the organization
Voice – actively trying to improve conditions and suggesting improvements and discussing problems with superiors
Loyalty – waiting for conditions to improve
Neglect – allowing conditions to worsen

19. Job satisfaction has an effect on
Job performance
Organizational citizenship behavior
Customer satisfaction
Absenteeism
Turnover
Workplace