1. Improving Access to Care and Achieving Health Equity for People with Serious Illness: Patients, Families, and Clinicians
Darci L. Graves, MPP, MA, MA
CMS Office of Minority Health
April 4, 2019

2. Patients, Families, and Clinicians

3. The single biggest problem in communication is the illusion that it has taken place - George Bernard Shaw

4. Defining Culturally and Linguistically Appropriate Services (CLAS)
Services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs and employed by all members of an organization (regardless of size) at every point of contact.
U.S. Department of Health and Human Services, Office of Minority Health. (2001).

5. Examining Culture Race and Ethnicity Language Geography
Sexual Orientation and Gender Identity
Ability and Disability
Religion and Spirituality
Socioeconomic Status
Services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs…
Graves, 2001

6. Information is giving out; communication is getting through. - Sydney J. Harris