1. Justice for All: The Athens Group diversity strategies that work
Cultural Competency in the Delivery of Legal Services
Presented By:
Dr. Arin N. Reeves
The Athens Group
The Athens Group diversity strategies that work
Copyright © 2008 by The Athens Group. No part of this document may be reproduced or distributed in any form without permission from The Athens Group.

2. Core of Cultural Competence
SES & Class Identity
Race & Ethnicity
Ability / Disability
Beliefs &
Expectations
Language
Reactions vs.
Choices
Behaviors &
Practices
Interpretations &
Responses
Religion
Family Background & Structure
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Gender
Sexual Orientation & Gender Identity
Nationality
Education

3. Effective Communication
Cultural Competence &
Effective Communication
Understanding Yourself =
Credibility
(ethos)
Understanding the Other =
Relevance
(pathos)
Appropriate
Communication
Tools =
Effectiveness
(logos)
Cultural
Competence

4. Culturally Competent Communication is…
Words
Culturally Competent Communication is…
Tone & Voice
Asking + Listening
Open Body Language
Concept
Concept
Concept
Concept

5. Cultural Competency Skills
Recognize that awareness of differences does not equal knowledge of those differences
Recognize the critical line between generalizations (necessary) and stereotypes (inappropriate)
Recognize the power dynamics present in each interaction
Recognize the institutional/structural barriers that may be present in each interaction

6. Legal Knowledge & skills
Cultural Competence
Ask &
Verify
Case
Knowledge
Legal Knowledge & skills
Legal
Service
Relate
Partner