1. Putting Crisis Management to Work Experiences during the Con-Ed Steam Explosion July 2007

2. Putting Crisis Management to Work – An experienced view
Long Island Rail Road, Great Neck Station - July 18, 2007, 9:00 am

3. Putting Crisis Management to Work – An experienced view
Lexington Ave and 41st Street, July 18, 2007, 6:00 pm

4. Putting Crisis Management to Work – An experienced view
Con-Ed Steam Explosion: Key Lessons
Back-up for decision process
Keep staff informed
- Our automated call out plan worked well
Staff responsibilities during an event
Use all available sources for information
Take care of your Human Resources
Have a plan for getting back into the office

5. Putting Crisis Management to Work – An experienced view
This crisis was the stage for our Business Continuity Program to demonstrate its value.
Used effective management skills to manage our response to this crisis and back to normal operations