1. Wisdom & Flamboyance Flourishing in older Age
Jacquie Roberts
This template has been designed as a general introduction to the Care Commission and should be used when you do a presentation.
You can add or remove slides to make it more suitable to your audience.
Throughout the presentation use your own case studies to illustrate good practice.
Chief Executive
11 October 2007 Òran Mór Glasgow

3. Understanding the role of care

4. CARE Value: hold dear: cherish esteem: interest: regard
Look after: protect: concern:
caution: doubt: take charge of

5. REGULATION OF CARE (SCOTLAND) 2001
Our purpose
to regulate for improvement
Our working principles
keeping people safe
promoting dignity and choice
supporting independence

6. National Care Standards
Dignity
Privacy
Choice
Safety
Realising potential
Equality and diversity

7. Care for older people in Scotland
Housing support 80,000+
Home Care 60,000
Care Homes ,499
Day Care 12,500

8. Care Homes for older people
more than one in four had a complaint upheld
Two thirds breached at least 1 regulation
6,000 older people sharing rooms
Quality of Care Services in Scotland (2007)

9. Care Homes for older people
Concerns about:
Staffing levels
Prevention of skin ulcers
Infection control
Medicine management
Training of staff
Clarity abut fees and contracts
Only 9% older people in care homes know about National Care Standards

10. Know me for who I am
Respect me for who I am
Treat me how you would want me to treat you

11. Hearing and learning from the voices of the older people themselves
She’d been very poorly for a couple of days, and in the middle of the night the staff came and woke me up and said “We think Betty hasn’t got long. Do you want to come and say goodbye to her?” So I put my dressing-gown on and went down the corridor and they left me with her. I climbed on the bed next to her and put my arms around her and told her what a good friend she had been to me. She died in my arms’