1. Skill Result Attitude Private Victory to Public Victory 84

2. Win-Lose Conditioning
Video
Win-Lose Conditioning 4 87
Habit
Think Win-Win

3. Habit 4
Think Win-Win 87

4. Habit 4: Think Win-Win 4 88
Habit
Think Win-Win

5. Habit 4—Principle Paradigm
Effective, long-term relationships require mutual respect and mutual benefit.
Result
Behavior 4 89
Habit
Think Win-Win

6. Effective: There is plenty out there for everyone, and more to spare.
Habit 4—Paradigms
Ineffective: There is only so much, and the more you get, the less there is for me.
Effective: There is plenty out there for everyone, and more to spare. 4 89
Habit
Think Win-Win

7. Win-Win Win-Lose Lose-Win Lose-Lose Win Win-Win or No Deal
The Six Paradigms of Human Interaction
Win-Win
Win-Lose
Lose-Win
Lose-Lose
Win
Win-Win or No Deal 4
90–91
Habit
Think Win-Win

8. Video
Win-Win Thinking 4 92
Habit
Think Win-Win

9. “We live by the principle that ‘my success is your success.’”
xQ Tells You…
“We live by the principle that ‘my success is your success.’”
33% 4 93
Habit
Think Win-Win

10. In situations of conflict In long-term relationships
When to Think Win-Win
In situations of conflict
In long-term relationships
In interdependent situations 4 93
Habit
Think Win-Win

11. The Courage-and-Consideration Grid
Win-Lose
Win-Win
Lose-Lose
Lose-Win 4 94
Habit
Think Win-Win

12. Seek Mutual Benefit 4 95 Liz & Kate
Liz wants responsibility; Kate wants infection rate reduced.
Liz:
New title and promotion
10 percent pay increase
Important project
Kate:
Infection down 50 percent
Within 6 months
Within guidelines 4 95
Habit
Think Win-Win

13. Desired Results Guidelines Resources Accountability Consequences
Win-Win Agreements
Desired Results
Guidelines
Resources
Accountability
Consequences 4 96
Habit
Think Win-Win

14. Video
Win-Win Agreements 4 96
Habit
Think Win-Win

15. Win-Win Systems
For win-win to work inside a team or an organization, the systems need to support it: training, planning, communication, budgeting, information, compensation. 4 99
Habit
Think Win-Win

16. Teach to Learn 4
100–101
Habit
Think Win-Win