2. C U R R E N T S T A F F I N G M O D E L
Inspiration
Define & Measure
Lessons Learned

3. 17,500
Candidates
Complete
Survey

4. [Operational] Definitions are
Even more Important.

5. 2012 North American Candidate Experience Award Winners!

6. 2012 UK Candidate Experience Award Winners

8. UK Credits Principal Sponsors Platinum Sponsors Gold Sponsors
Silver Sponsors

9. What Do We Measure? What is the Candidate Experience?
… attitudes and opinions…
… regarding your recruiting process;
the stakeholders in the process; the work itself;
your company as a place to work…
… actions taken
Source: CareerXroads Candidate Experience monograph, March, 2011

12. 17.6% 4x 31.8% Referred Candidates are
more likely than
Non-referred
Candidates
to receive an offer.
were aware of and used employee referrals. 4x
31.8%
of those who were referred received job offers.

13. How do you treat unqualified candidates?
Source: theCandEs.org, 2013
Required – 30.0%
Not Required %
…w/ feedback – 6.7%
Nothing – 10%
Other – 31.6%
(23.3% “automated message”)

14. How [10,000] candidates said they were rejected:
Link to check status 9.3 do not reply 49%, 26.2rec %, 7.9reccall, 3.4- HMcall, 11.0%-HM other-9.3 nothing- 6.2%
Source: theCandEs.org 2012

15. How likely are you to change (+ or-) as a CUSTOMER
of [Company Name]?
25.6%-unlikely 48.4% 26%
Unlikely to
change
Likely to
change
46.3%
28.8%
24.9%

16. How likely are you to REFER someone
to [Company Name]?
50.6%
31.7%
17.7%