1. Effective Communication Skills
Do it Right…or Suffer the Consequences

2. Skill #1 - Eye Contact This tells the speaker you are listening.
What it looks like:
Look at the speakers eyes (even if it’s uncomfortable)
No fidgeting

3. Skill #2 - Active Listening
Focus on the speaker
Avoid interrupting
What it Looks Like
Maintain eye contact
Smile
Only the speaker is talking

4. Skill #3 - Feedback/Responses/Summarize
This is when the listener speaks
Comments need to be free of judgement.
What it Looks Like:
Eye contact
Summarize (shorten) what you heard for clarification
Answer question or give opinion without bias

5. Types of Communication

6. Types of Communication - Passive
This type does NOT express needs or feelings.
Get taken advantage of, or treated unfairly.
Traits
Poor eye contact
Soft spoken
Allows others to make decisions ALWAYS

7. Types of Communication - Aggressive
This type disrespects the rights/feelings of others.
Will take advantage of others.
Traits
Criticizes and humiliates
Interrupts others
Fails to listen

8. Types of Communication - Assertive
This type shows respect for themselves and others.
Expresses feelings clearly.
Traits
Good Eye Contact
Stands up for personal rights
Listens without interrupting