1. Communicating with Employees

2. Interpersonal Communication in the Workplace
What is it?
Why is it important?
What enables it?

3. Interpersonal Style
Avoidance
Aggressiveness
Assertiveness

4. How Can I Be More Assertive?
1. Describe how you view the situation.
Example: I noticed that you didn’t clock in on time three days this week.
2. Disclose your feelings.
Example: I’m concerned that this may become a pattern.
3. Identify the effects.
Example: When you are late, it disrupts the work flow in assembly.
4. Be silent and wait for a response.
Make sure that your nonverbal cues are in alignment with your message.

5. Nonverbal Communication
Paralanguage
Bodily Movement and Facial Expression
Bodily Appearance
Space
Time
Touching
Clothing and Other Artifacts

6. Effective Listening Listening Styles Listening Types Level One
Level Two
Level Three
Listening Styles
Active
Empathetic
Critical
Listening Types

7. Descriptive Responses
Effective Listening
Verbal Tactics
Ask Questions
Avoid Silence
Don’t Dominate
Common Interests
Descriptive Responses

8. Involved Facial Expressions
Effective Listening
Nonverbal Tactics
Responsive Gestures
Lean Forward
Alert But Relaxed
Open Body Position
Involved Facial Expressions

9. Meeting Management Types of Meetings Informative Decision-Making
Performance

10. Meeting Management Steps in Meeting Management Planning the meeting
Conducting the meeting
Following up after the meeting

11. Motivating Employees
Needs
Drives
Goals

12. Motivation Through Networks
Central Connectors
Boundary Spanners
Information Brokers
Peripheral Specialists

13. Design a Communication Strategy Develop Tactics for Implementation
Communicating Change
Resistance
Disruption of Social Relationships
Threat to Roles
Economic Loss
Analyze the Context
Design a Communication Strategy
Develop Tactics for Implementation

14. Leading Change Leadership Delivery Culture
Articulate and Work the Plan
Be a Team Player
Face Bad News Head On
Delivery
Be Honest and Open
Cut to the Chase
Adapt Your Message
Culture
Provide Incentives
Overcome Resistance
Accept Change as the Norm